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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Love the no makeup feel of the foundation! Primer is really nice too. Love the support of customer service - they contacted me BEFORE my order arrived to let me know where to write if I had any issues or questions!
Very helpful with trying to find the correct color for my unique face :)*
It was easy to order but not sure about skin tone questions. When you have dark skin it is sometimes hard to decide the color. They seem to look darker than they should, but process is easy.
I have not received my order yet. I never got a tracking number for my order
It started great! Only purchased again because I had a gift card this time! They sent me something I wanted to send it back for a refund and they refunded me and told me to keep it as a free gift! Later they charged me for it again after refunding me for it! So was charged anyways! Wouldn't have ordered if I didn't have a gift card! Never giving these people my credit card info again
I've been ordering products for a while and I'm happy with them. The only negative for me is that in spite of giving the best information I have for my skin tone I've been matched to three different shades. Hopefully the one I just ordered will be the one.
I like the makeup but the checkout was painful, particularly if you don't want to subscribe or add new products. I do not like the constant pushing.
I loved that I could take a quiz to help me with shade matching. The quiz was fun too.
I have always had a good experience with Il Makiage but I do not like the hard sell at the end of ordering asking if I want to subscribe for automatic reordering or adding a last minute item to my check out. Otherwise, good experience.
Wanted to buy the first time and they stuck a concealer together with the base and I only wanted one product the base so I didn't buy. Then started getting emails with just the base which is what I wanted and every time I hit buy it said trouble with your credit card can't buy "try for free". Have to buy the full price. That sucks as advertisement that's like sabotaging the order. Then before I could finally buy they stuck me with something else to buy. Then they offered me discounts to buy several months in advance & they stuck me with something else for me to buy with a discount. It was a nightmare getting out of the purchasing process. And I finally closed the email thinking that I just wasn't going to buy anything. Then I got an email thanking me for the order which I had to pay full price on what I wanted and I don't appreciate that because the advertisement was try for 14 days free if you don't like send it back if you like we're charge full price at the end of your 14 day trial. That was the advertisement and that was a lie because that is not what happened with processing disorder. It was a nightmare trying to get what I wanted. Do not appreciate the process of ordering at all!
After trying the foundation I found that it didn't work for me. I communicated this to the company yet they continued to send me products and charge my card for 10 months after telling them to stop.
To be honest, I have been watching and waiting to try this product! I read the reviews and I know that your skin care product line is excellent. Cannot wait until my package comes. I am a retired hairstylist of 40 years and with aging our skin changes Into something we really don't like! But I want to take care of my skin for the rest of my life. That's important to me. Looking forward to receiving my skin care products soon!
I will definitely purchase. Thank you for sharing.
The After Party full-coverage foundation is the best thing that entered my life! The saying "a little goes a long way" really applies to how this foundation is to be used. I also use my free gift which is the foundation brush #100 and my make-up is flawless every time! I love the light weight feel for something that is full coverage and it covers everything. Other make-up might have been the right shade but literally felt heavy on my face. Another thing I like about the IL Makiage brand is that it stays on my face and not my clothing. I do not see as much make-up on my garments as my older make-up.
Everything I've tried has been amazing! Great customer service, alway receive a little surprise with my orders. Truly feel like you they love their customers
Hey i wanted to make it an order of $80 as i have 2 $40 gift cards. I was not able to.
I love purchasing from IL Makiage, their products are top notch and the service is great. I always getting my items sooner than expected and customer service is always great.
I reached out to Il Makiage for some help with my makeup brush and they were amazing - they sent me a new one without a question! Love them!
I needed to change my shade so i emailed Customer Service. They responded quickly and got me what I needed and it is already in the shipping process and on the way! Thanks again for the help!
I have been purchasing from IL Makiage for 2 years now and I can't fault the products or the company support staff. All my experiences have been pleasant. Absolutely love my makeup especially the foundation!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members