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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

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Virginia
1 review
0 helpful votes
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Best Skin Care
November 14, 2023

I have used all of Il Makiage skin care products. I love them all.
However, the serum has softened the skin on my face very noticeably
To me.

Date of experience: November 14, 2023
Utah
1 review
0 helpful votes
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Great customer service!
November 14, 2023

I reached out to them via email and heard back right away!

Date of experience: November 13, 2023
Indiana
2 reviews
0 helpful votes
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I love there products but...
November 14, 2023

I love the product but I hate how they offer 20% off next purchase right after instead of before maybe like. A spin to see what you can get maybe a free product or % off I also hate that you take a quiz and it automatically adds it to your shopping cart. Products are also alittle more expensive than I would like.

Date of experience: November 13, 2023
California
1 review
0 helpful votes
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The experience was too long and too many questions. Otherwise it would have been just fine.

Date of experience: November 13, 2023
Kentucky
1 review
0 helpful votes
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Don't know about this
November 20, 2023

I didn't like that the site made me buy 2 of everything and it's very expensive. It didn't give me the option to delete.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 13, 2023
Alabama
1 review
0 helpful votes
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Great Products
November 12, 2023

Easy ordering experience. Great products. I love the matte lipstick. Getting one in a pink color. Someone gave me one as a gift and I love it. Stays on so well.

Date of experience: November 12, 2023
Indiana
1 review
0 helpful votes
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Great customer service and fast!
November 12, 2023

I ordered some foundation. I noticed it made me look too dark and unnatural. I contacted Il Makiage and told them of the problem. Response was very quick. They are sending me new foundation in a lighter shade. I will continue to order from them because of this great service!

Date of experience: November 12, 2023
Florida
1 review
0 helpful votes
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Lasting
November 12, 2023

Very nice coverage without being to heavy and stays on all day

Date of experience: November 12, 2023
Virginia
1 review
0 helpful votes
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Good products. Fast response
November 12, 2023

Their products are really good n costumer services are the best. Jus that I was not able to use my discount code on my next purchase...it did not show where to apply it. Other than that they are wonderful

Date of experience: November 12, 2023
California
1 review
0 helpful votes
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Products great but…
December 8, 2023

Products are great! Better than my Lancôme and Chanel! But… the web site pushes too hard for auto renewals and subscriptions. I have a prepaid order that I placed by accident almost a year ago because the offer was unclear and I cannot find how much longer it ships and whether it auto renews. More end user control is critical.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 12, 2023
Canada
2 reviews
0 helpful votes
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I'm thrilled!
November 12, 2023

I had been looking at these products for a while. I usually purchase high end products and have tried just about everything. Excellent customer support and follow up. Surpassed my expectations!

I've never found a product line that is so customizable with great results. Way to go I'll Makiage!

Date of experience: November 11, 2023
Canada
1 review
0 helpful votes
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Never a disappointment….
November 11, 2023

Always happy with the product I order. If there is for some reason ilmakiage is always happy to help me out.

Date of experience: November 11, 2023
Maryland
1 review
0 helpful votes
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Trial was not correct
December 6, 2023

I opted for the 14 day trial, and was still charged. Disappointed in the customer service, I have not tried the product yet.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 11, 2023
North Carolina
1 review
0 helpful votes
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Try it on price was not true, tricky
December 6, 2023

I thought i was paying for the try it on for 6.40. That is what the cart said they after I check out my card was charged 76.05 and 41.84. The amount for the try it in was charged at full price and the 41.84 was for something I had in my cart months ago but didn't show back up again until I paid.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 11, 2023
California
1 review
0 helpful votes
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A must have to your face!
November 11, 2023

Great product and great customer experience. They make sure you are happy and satisfied with their product. Its a must to have!

Date of experience: November 10, 2023
Wisconsin
1 review
0 helpful votes
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Just try to cancel your order after being advised it will take 4+ months to arrive! Ya! Just try because it's not going to happen! Do not even think of ordering from them!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 10, 2023
California
1 review
0 helpful votes
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Excellent response
November 10, 2023

They are quick to respond and want to make sure you get the best shade for you. Product has great coverage

Date of experience: November 10, 2023
Colorado
1 review
0 helpful votes
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Good product and an easy way to shop
November 10, 2023

Always easy to sign in and change the frequency and modify an order. I love using ail Makiage and will continue to use the Auto Replenish selection. Nothing tricky about it which I appreciate.

Date of experience: November 10, 2023
Nevada
1 review
0 helpful votes
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App needs improvement
December 3, 2023

Tried to say I don't need a certain product and wanted to switch to the new gen foundation but they still sent the same product in the same color so I just cancelled my subscription cuz I was getting nowhere.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2023
Illinois
1 review
0 helpful votes
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Horrible customer service. Fraudulent charges. No way to contact other than email which goes unanswered repeatedly. FOUR requests for explanation and information received boilerplate non response. Did not address the issue. Very frustrating.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2023