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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The company has been very accommodating and wanted to be sure I was happy.
They will suggest add-ons for 20% off after check out. You'll click to see the price reduced but OH WELL, you just paid for it. Further review shows they do warn you but it's tiny and who's reading that when they're just trying to price something. Hope it's awesome.
I love the makeup and the products, but with my most recent order, the gift code I applied initially worked when my subtotal was presented to me. However when the final charge came through on my credit card, it was processed for the full amount. I reached out to customer service via email and I don't think they understood what my issue was. I would not have even ordered if I knew that I was going to be charged the full amount for the product. They were unable to resolve or understand my problem and offered no refund or partial refund to my credit card. I will no longer be a customer sadly. Would have been an easy fix in my opinion.
A+ For IL MAKIAGE. Although I returned the 'Try Before You Buy', and it was not an exact perfect match, the formula itself was uniquely rich— luxurious feel to it & I have even suggested it to my Mother, who loves it and went on to purchase her own bottle of foundation! Due to your company's curtesy of gifting me a gift card in exchange for the unfortunate outcome, I decided to give another product a try. The Brow Mascara (shade Coco). I truly do have high hopes/ expectations for this product since you guys showed me your formulas are worth more than one try.
Thank you, to all of those whom have reached back out to me/kept in contact, right away, didn't 'shove' me off, didn't dilute the stress I was experiencing— both financially & mentally. Having fantastic, reliable, customer service support like you guys truly DOES make a massive difference. And that alone makes IL MAKIAGE most unique from other beauty empires, in my eyes.
Even if it's not perfect, I will post a review on the product page with a photo when i do receive the Brow Mascara and once I've reviewed it first! Thank you all!
Thus far I must say I love my foundation and I just ordered the no filter primer waiting on it to be delivered I'm excited about it as well
I ordered something and it costs a lot. I don't know if it's going to work or not. There were no discount codes or anything. And that kind of sucks. Also, since I ordered something 5 minutes ago, I've already received four emails from this company. That's too many emails.
I needed customer support and I waited until way after my trial date by accident. Customer support was amazing and super helpful. I have never been handled with so much care. I can tell that this is a great company and thei values are in the right place. And even though my product was the wrong shade the first go around, the quality of the product already spoke volumes.
I only ordered one product. I was very careful not to order no more than this product. I was given 2 products! It's really ticks me off, because I am a senior citizen with very limited income!
Was amazing fast and productive thank you for your great service
I can't wait to get this product! I am hoping it's as great as it seems - but considering everything I order from Il Makiage is amazing, I'm sure I won't be disappointed. I refuse to even do any other foundation since trying them and now I can't wait for this and I even decided to try the primer.
This is my favorite foundation I have used in a very long time. I have tried so many and this is the best one I have found. I also ordered the F*ck I'm Flawless Concealer and am very happy with that as well. This is the best concealer I have used. I'm well pleased with both the foundation and concealer.
Honestly the best makeup I've had a subscription for the under eye concealer for 2 years. Can't say enough how great this product is.
Fast shipping and amazing product! I've been searching for the perfect foundation for my dry skin and this is it!
Everything has been as I ordered
Great cosmetics and spot on colors
I did not sign up for automatic refills. Yet it signed me up for automatic refills.
I'd love to see a sort by price filter on the website.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members