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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Minnesota
1 review
0 helpful votes
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Poor customer service
December 10, 2023

Will not provide appropriate service rather disguise it with coupons

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2023
Connecticut
1 review
0 helpful votes
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My experience with the il makiage base
December 10, 2023

I am not going to deny that the first day when I used this foundation I was surprised and so satisfied that I would buy another one with other products but this is the third time I have used it and I don't know if it is my skin but it gives me a flaky appearance like here in The photo can only be seen in the nose but it is a large part of the face I look horrible

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2023
North Carolina
1 review
0 helpful votes
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5+
December 3, 2023

I had totally forgotten about a credit I had and was pleasantly surprised with a reminder. Much appreciated

Date of experience: December 2, 2023
Oregon
1 review
0 helpful votes
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After buying. So many after ads. Now regret buying.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2023
New Jersey
1 review
0 helpful votes
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Add on purchase added incorrectly
December 10, 2023

Add on purchase was added to my order in error. Notified customer service immediately after was submitted. They advised there was nothing to be done but for me to send the add on back once received. Since you were notified immediately why could not the order be cancelled and reordered without the add on?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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Scam discount
December 9, 2023

I received an email offering discount with special code! I proceeded with my order and unable to enter the code. Then it popped up to answer questions for future order discount! This is a scam!
Good products with BAD business practices!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2023
California
1 review
0 helpful votes
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Your "SPECTACULAR" Concealer
December 2, 2023

Always have loved your product if this, sorry I can't use the foundation it makes my face itchy.

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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Always good
December 2, 2023

I have been ordering makeup from ILMAKIAGE for about a year now. I love the way it blends and looks natural. It's light and feels really smooth on my face. I was a little skeptical to try it at first but I'm glad I did.

Date of experience: December 2, 2023
New Jersey
1 review
0 helpful votes
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Could not put. Product on auto ship
December 2, 2023

I ordered a few products that I wanted to put on autoreplenish but the option was not there. I was very disappointed because I liked the products, had used it before and wanted to get auto replacement to ensure that l kept the products on hand and got the best price.

Date of experience: December 1, 2023
Arizona
1 review
0 helpful votes
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Happy
December 2, 2023

I am a returned customer, I love this product so much I had to buy it again. My skin feels lovely and I see results.
Happy with my discount as well.

Date of experience: December 1, 2023
Washington
1 review
0 helpful votes
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Excellent
December 1, 2023

Always excellent. Easy to order whatever I need & items are always shipped right away & arrive quickly

Date of experience: December 1, 2023
Indiana
1 review
0 helpful votes
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Mekiage
December 1, 2023

As always 5 stars Helpful, courteous, professional

Date of experience: December 1, 2023
Pennsylvania
1 review
0 helpful votes
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Disappointing experience!
December 28, 2023

Disappointing experience! I couldn't place the order without signing up for the auto replenishing program!
No phone number on the website to contact you.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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Don't receive the order. Thanks you. I thinknthe product will be great once o receive

Date of experience: December 1, 2023
New Jersey
1 review
0 helpful votes
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Very easy to order. Love that you have descriptions of the product, how to use, and ingredients.

Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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Excellent product
December 1, 2023

Just the clean fresh smoothness of everything facial foundation product! I just ordered the lip balm

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Great Products!
December 1, 2023

I have bought several different types of products from ll makiage. I must say I love them all. Long lasting. Perfect match. Feels light. My favorite is the eyeliner

Date of experience: December 1, 2023
Ohio
1 review
0 helpful votes
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Mascara
December 1, 2023

Got an email saying I had a 20.00 coupon. I bought another tube. Love it. They send a gift with your order.

Date of experience: December 1, 2023
Maryland
1 review
0 helpful votes
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Add on needs canceled & refunded
December 28, 2023

Somehow, every time I order from here, extras are added on that I DO NOT want. It's irritating to the point that I'm going to cancel my subscription. And not order products from IL Makiage again.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2023
Nevada
1 review
0 helpful votes
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Perfect foundation
December 1, 2023

Love this foundation. They matched me off the very first quiz perfectly. Have been with them every since.

Date of experience: December 1, 2023