Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Will not provide appropriate service rather disguise it with coupons
I am not going to deny that the first day when I used this foundation I was surprised and so satisfied that I would buy another one with other products but this is the third time I have used it and I don't know if it is my skin but it gives me a flaky appearance like here in The photo can only be seen in the nose but it is a large part of the face I look horrible
After buying. So many after ads. Now regret buying.
Add on purchase was added to my order in error. Notified customer service immediately after was submitted. They advised there was nothing to be done but for me to send the add on back once received. Since you were notified immediately why could not the order be cancelled and reordered without the add on?
I received an email offering discount with special code! I proceeded with my order and unable to enter the code. Then it popped up to answer questions for future order discount! This is a scam!
Good products with BAD business practices!
Always have loved your product if this, sorry I can't use the foundation it makes my face itchy.
I have been ordering makeup from ILMAKIAGE for about a year now. I love the way it blends and looks natural. It's light and feels really smooth on my face. I was a little skeptical to try it at first but I'm glad I did.
I ordered a few products that I wanted to put on autoreplenish but the option was not there. I was very disappointed because I liked the products, had used it before and wanted to get auto replacement to ensure that l kept the products on hand and got the best price.
I am a returned customer, I love this product so much I had to buy it again. My skin feels lovely and I see results.
Happy with my discount as well.
Disappointing experience! I couldn't place the order without signing up for the auto replenishing program!
No phone number on the website to contact you.
Don't receive the order. Thanks you. I thinknthe product will be great once o receive
Very easy to order. Love that you have descriptions of the product, how to use, and ingredients.
Just the clean fresh smoothness of everything facial foundation product! I just ordered the lip balm
I have bought several different types of products from ll makiage. I must say I love them all. Long lasting. Perfect match. Feels light. My favorite is the eyeliner
Somehow, every time I order from here, extras are added on that I DO NOT want. It's irritating to the point that I'm going to cancel my subscription. And not order products from IL Makiage again.
Love this foundation. They matched me off the very first quiz perfectly. Have been with them every since.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

