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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It is so easy to reorder what I need, since all of the colors are saved for me. I also appreciate the suggestions of new products to try. That makes it easier than trying to find them throughout the website.
Easy website to use, great products! The foundation matches my skin so well, it's light and not flaky. The bottle of foundation lasts forever too!
I placed an order with Makiage and attempted to redeem an $15 e-code. While attempting to redeem the $15 e-code I was auto moved to a subscription, and two "add on" items. I didn't want any of this. When I searched the site for instructions to cancel, I learned that cancellation is not possible because the fulfillment process is immediate. I am very disappointed and I am not likely to place another order.
I ordered a set of products for a gift. The return policy was 14 days. I asked for an extension as it was for Christmas. A reply to my request was delayed so I returned it. An il makiage rep reached out to me with an apology and offer to try them again for a perk. I know times with staffing and supplies are tough. At this point I believe the il makiage team served well. The products arrived promptly, were packaged very well, were a generous size, and my subsequent return was handled well. The attempt to rectify my concern was handled well. Customer service seems efficient. I have not had a chance to use the products yet so that review will have to wait. Give them a try.
I screwed up with a return and they helped me out with a credit. They replied immediately! Thank you so much!
I agreed to auto reorder subscription in order to get a discount. However, once I was ready to check out the discount was not applied. I emailed customer service and did not receive any assistance. I finally placed the order with no the 20% discount. I was going to place a bigger order but because the discount wasn't applied I decided it to reduce my order to two items instead.
I cannot remember my password - I'm unable to change my phone number and other details. We should have an option for "Forgot Password."
Then I got receipt followed by an email that the item was still in my basket?!
I like some of the products but I received an email with a coupon for completing a survey and another email to turn on auto replenishment. While doing the latter, I was unable to use the coupon code that I received while doing the former. That's frustrating.
I love your products but when I do the automatic delivery on one of my products and I want to add to the delivery you won't allow me to add any product at the 20% off only ones you want to pick for me. The ones you pick for me I do not want and the free full size gift I always get is a black eyeliner and it's such a wastes because I don't use black eyeliner so I have an abundance of them. I have my foundation on auto delivery and it would be nice be able to pick the products I want if not it's better that I take off the auto delivery and just order when I need it because it's not like I can get the products I need or want at a 20% discount.
Great customer service return messages promptly! Love the products!
I don't even have the product and you're already flooding my email with asking for a review.
That's so annoying
They really want to do the right thing to maintain customer loyalty. I appreciate it!
When offered to upgrade to yearly was still charged the first charge for every 4 months. That should have been omitted right away with the upgraded charge.
What I thought I ordered was not the same as the order confirmation on the email.
I just wanted to order 1 thing and the order process kept throwing up more things to purchase and it was hard to find how to skip or close, so I could simply place my order. Frustrating! I like the products, but do not enjoy ordering them.
Always super easy to order and return if needed! Great products!
It was easy to match up my color and I'm looking forward to trying this product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members