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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have tried everything and this is the only makeup that has it all.
My shade was off, i was going to get it fixed... I got busy with life. I came back to try to reorder but couldn't figure out how to fix it. The customer service I received was above and beyond. I will be a customer for life. Thank you
Spent a lot of money and the lid is broken and the lid wont stay closed. Foundation all over the lid. Emailed and no normal answer back. Just want a refund. Thanks.
My experience ordering yesterday was fine. I'm looking forward to trying the new product. But, I took a survey and was given a 20 dollar discount on my next purchase. I copied the discount code, went to apply it and it said it's invalid.
I love your products! I uses them since a year ago and I love my skin. Just received my birthday gift, buy one and get the second one for free... Thank you so much
Awesome …. I have been searching for a foundation that covers and feels like there is nothing on.
My experience with IL MAKIAGE has been a good one so far. I have been using this brand as my only makeup source for three years now. Taking the quiz is fun and exciting. I always get well-matched even with different answers. I love the customized and personalized experience. The website is user friendly and the packages come well put together and efficiently. The only qualm I have is that my FIF Concealer seems to have changed. I ordered 14.5 twice and the second time it was visibly different and much lighter than I liked. However, it still worked out. I just questioned the formula.
My experience started well with great assistance on finding the right color that matches your skin tone. It became annoying that I was asked to purchase other items including a brush and other items more than once. I also do not remember being told how long the trial is before they charge me $45 for the make up. Any who that is it.
Recibí un correo electrónico de que mi dirección es incorrecta y eso es imposible, si me pueden contestar porfavor
Be careful when ordering from Canada. The total said $50 but my card was charged for $80 with the exchange. Site should convert amounts.
I am not pleased at all. I thought I was getting a product that I was just buying and paying for. I didn't know it was an annual membership so I am canceling now. Is this a scam?
Trying to navigate this process is much to confusing and frustrating. The constant pop ups of buying more when you're trying to purchase items creats frustrating do overs. It makes me NOT want to do business with you. Effortless shopping and purchasing would be in your better interest to keep shoppers wanting to come back for more purchases. I purchased items from Laura Gellar before purchasing from this site and the process between the two were like night and day. I will be going back for more purchases from Laura Gellar. Not so with you.
It was quite easy to follow ordering steps and to complete my order without confusion.
I placed an order and some add on was added without my knowledge. After placing the order 2 minutes later contacting the customer service they told me it can't be refunded when i mentioned my account can go negative. Worst experience ever and the product is not even worth the price since u have used it already.
Purchases are easy. You gotta try! Great Products! Even Better Customer Service! Love IL Makiage! Products are fantastic! Received the liquid eyeliner as my free gift - really loved, so I'm buying with next order! Love the follow-up emails and customer service!
So the make up that I initially ordered was too dark I wanted to send it back but I was out of my trial date to get a refund. Instead they asked me if I like the make up i told them no and informed them of the issues. They told me I could not receive a refund but they can send a better match if I end a blank unfiltered picture. Once I did this they shilpped out my new order! I cant wait top try!
I had checked out to get my foundation #105 and paid for it via PayPal. And as I was hitting another button, it added a primer to my order which I did not want! And was immediately charged on my card. I tried to reach you sending an email within 2 minutes and Now have to wait 72hrs. Until you respond, which inevitably means my order will be sent and I will have to deal with returning it. You make it way too easy for us to make a mistake to add things to orders and I am not happy about that at all. I have been. Ordering from you, I think I have 11 orders so far and I'm feeling you are making it too easy for people to make a mistake to add items to their order especially after they have paid. I'm very upset and may return the entire order and go back to my old foundation. I don't feel safe here any longer. I have a limited budget and now an additional $42 have been taken out of my account - terrible and sad that i will no longer feel safe ordering from you.
I had a problem with my order. The agent who responded helped me tremendously.
I love the make up I got I now have my whole family getting it highly recommend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members