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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Missouri
1 review
0 helpful votes
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Best Foundation
December 1, 2023

Best foundation I have ever used. I have tried others and went back to IL MAKIAGE. Perfect match and great coverage. I also love the No Filter and concealer.

Date of experience: December 1, 2023
Illinois
1 review
0 helpful votes
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Nice shopping experience
December 1, 2023

Nice shopping experience but I would have liked to purchase a try before you buy with a regular product. Needed to separate my purchases which made me pay separate shipping and handling.

Date of experience: December 1, 2023
Canada
1 review
0 helpful votes
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Very happy
December 1, 2023

I am repeating the product. I really love the texture and feel it gives to my face. Feel blessed to experience the product. Just a simple steps and ilmakiage gives you your shade. Best thing to happen.

Date of experience: December 1, 2023
Maryland
1 review
0 helpful votes
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Best Color Match!
December 1, 2023

I've used the woke up like this foundation for a few years and it is the best match and coverage ever!

Date of experience: December 1, 2023
Illinois
1 review
0 helpful votes
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Reordering made easy
December 1, 2023

Reordered the Primer. It was easy and with added discount even better. Thank you!

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Replacement of missing shipment
December 1, 2023

I am on automatic shipment, I realize I had not received my shipment and was down to my last drop with my cream and foundation, I send and email and immediately got a response and a shipment replacement.

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Muy buena
December 1, 2023

Te resuelven todas tus dudas … te responden. El producto es muy bueno la vdd no había encontrado un producto así

Date of experience: November 30, 2023
Maine
1 review
0 helpful votes
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Not happy
December 26, 2023

I purchased a primer tonight you quickly sent me an email and said if I bought something else so I can get 20% off it it did not take the 20% off the $66 now I would like that rectified before that order is shipped. My name is Pamela Kennedy I live at PO Box 1002 Raymond Maine. *******

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2023
Illinois
1 review
0 helpful votes
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Not sure about how much I'll pay
December 26, 2023

They weren't clear about how much I'd pay if I decided to keep the product. I had to wait until the email with the confirmation order to arrive to know that information.

Date of experience: November 30, 2023
Canada
1 review
0 helpful votes
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Best product for breakout
November 30, 2023

I breakout twice, my face was dark spots and full of pores. I find this product. I said to myself " I have been trying different products but my pinpores got worsen, how can I trust ilmakage. I place my order by confidence which is free two weeks simple. In two weeks I notice a difference in my face compared to other products, so I decided to continue. In two months I ordered the same product, now I have been using ilmekage products for 9 months and my face is so smooth and no more pinporse. Thank you ilmakage.

Date of experience: November 30, 2023
Ohio
1 review
0 helpful votes
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Great customer service
November 30, 2023

I gave a review and received a code for percentage off any product. Love how they reward you for reviewing their products.

Date of experience: November 29, 2023
Maine
1 review
0 helpful votes
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It's NONE OF YOUR BUSINESS WHAT MY HAIR TYPE, skin type etc etc and send you pictures? YOUR CREEPY! I will be finding another eye liner… your web site is creepy

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2023
Nebraska
1 review
0 helpful votes
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Not good
December 22, 2023

I've watched the videos and thought I would get the same results. I did not. The color matched well but I didn't get the "cover" that the videos show. Very disappointing

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2023
Oklahoma
1 review
0 helpful votes
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Woke up like this 175
November 28, 2023

This is literally THE best foundation (full coverage) I've ever come across!
It doesn't sweat, smudge or rub off on people or clothing. It blends well giving me a uniform look without the cake or crack in my foundation look.

It is gentle on my skin and I have highly sensitive skin but this works well without causing break-outs or irritation. I love this foundation and I pray they never discontinue it because I feel like when you find something you love "poof it's gone after a few years being on the market"

I highly recommend this product and customer service work well you any issue you may have!
Hassle free returns/exchanges!
I love this company and their products!
Best experience yet!

Date of experience: November 28, 2023
Virginia
1 review
0 helpful votes
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Overly Surprised
November 28, 2023

I was fully prepared to be sending this product back, no way they could get my color correct on the first try. Subscribed to auto-ship just for the extra savings. But let me tell you! Color was spot on, product feels like I'm wearing nothing while also providing me great coverage. All while not creating cakey-ness, or accentuating my wrinkles :) Goes on so easy with no fuss-needless to say I am keeping the product and my auto-ship.

Date of experience: November 28, 2023
Virginia
1 review
0 helpful votes
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I signed up for the one year auto-replenishment and found out I didn't like the product. Upon asking for a refund, I was told I could not have one and that I had to take the four more polishes that were coming my way. When I asked if I could put the credit towards something else on their site, Andrea informed me that no, I had to take what I had signed up for. Il Makiage does not care if you like their product or not, they are only concerned with the bottom dollar. Buyer beware!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2023
New York
1 review
0 helpful votes
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Nice
November 27, 2023

It was an amazing experience! Ive gotten most my make up from them!

Date of experience: November 27, 2023
Illinois
1 review
0 helpful votes
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Can't redeem more than one code wtf
December 22, 2023

Why can't I redeem more than one code at a time? That's BULL$#*! and makes me want to forget y'all before I even try my new (hopefully better products) just saying

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2023
New York
1 review
0 helpful votes
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Great product
November 27, 2023

Great service, great product. Love the no filter and power renew cream. Just bought a new cream

Date of experience: November 27, 2023
Oregon
1 review
0 helpful votes
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Great Customer service
November 27, 2023

They have the best makeup AND customer service. I will always return!

Date of experience: November 27, 2023