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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I was trying to try the "try before you buy" option and I ended up paying the full $140 unauthorized payment now I do not want to buy from you guys ever! Return my money and be careful before you proceed with order!
The convenience of getting my shade matched is amazing. I hate going to the store and being overwhelmed by hundreds of products. Having an online tool that creates a recommendation helps ease the decision fatigue.
I tried the ilmakiage foundation and it change my whole life, mostly my friends and coworkers noticed about my face or make up looks great and asked me what am I using. I love also the primer makes my skin softer and my pores was gone after I put my foundation. Looks amazing. I also love the power cream /recharge & power serum/repair, makes my skin softer and eliminates my lines. Been using it about a month ago and I am loving it.
Product is so far off of a match. Then when i tried to return they try to upsell you on all these other things and automatically charge u. I ended up purchasing something by accident without even authoirizing a transaction. Immediatly tried to contact for cancelation and i got the run around. Save your time and money
My experience with this product is very bad. My order never came. I spent $65. I will never buy any product from this company.
Selection process was interesting, hoping the shafe is correct! Looking forward to trying, been following for a few yrs now. I usually use IT Cosmetics, open to trying something new. Got the concealer/foundation pack then $20 off which I immediately used on anti-aging face cream. Excited to try this out!
The endless attempted upsells on the website (at least 3 separate pop-ups when trying to complete each purchase), repeated pushes to subscribe, and tiny "skip" buttons that appear to encourage accidental purchases, are extremely frustrating. This isn't the way to build loyal customers. The shopping experience is making me seriously consider finding a new foundation. I do not want to support a company that engages in such shady practices.
I've been using this makeup line for a while now and I'm very pleased with everything I've purchased. I've used other products for my face but nothing compares to this line of skincare products. You may pay a little more but it's worth it.
Makes me feel better about myself and people say I don't look my age. I feel great and I I've been told I look great. Thanks to my makeup line.
The process is easy from finding your right match, to selecting your items and then excellent communication on shipping updates.
Same great experience each time!
I tried to check out and was FORCED to accept auto-replenishment in order to complete my order. Horrible customer service
I have been waiting for a week and got only one item out of 3, there is no contact number,and they do not respond to my email it's been more the 24 hours but they did take my money.
I will never buy anything from them again
This foundation is by far the best foundation product out there. It' goes on smooth, smells great and most importantly, it's not heavy. It really does provide maximum coverage. I'm trying their lipstip product next.
I placed order, never received confirmation, yet card was charged. We are 5 days from when the card was charged and it still has not shipped. Contacted rep, whom said it will ship shortly... well what does that mean... what is shortly for them?
I'm livid right now! I just made a purchase for what was supposed to be the trial amount ($9.40), yet instead I was charged 104.90, money I do not have to use on this. How dare your company engage in such unethical practice. I just submitted a request for a complete return of my funds to my account.
I was not happy w/ the products I purchased & I was given a $35 discount code. I thinks that's a great way to keep a customer. I already ordered a new lip gloss to try!
The site was easy to use. I've also used this product in the past and have loved it. It gives me a much better complexion than a lot of foundations I have tried.
Il Makiage is simply the best hands down in terms of quality, ease ot use, support, tutorials, quick service and delivery. Products that are effective and have a variety that will impress anyone's tastes. I'm a repeat customer and I look forward to the next product release.
Easy ordering and easy set up for auto replenishments. Love these products!
Besides a quality product your a generous company with gifts with purchases.so fun!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

