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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Did not authorize payment
January 19, 2024

I was trying to try the "try before you buy" option and I ended up paying the full $140 unauthorized payment now I do not want to buy from you guys ever! Return my money and be careful before you proceed with order!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2023
Washington
1 review
0 helpful votes
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The convenience of getting my shade matched is amazing. I hate going to the store and being overwhelmed by hundreds of products. Having an online tool that creates a recommendation helps ease the decision fatigue.

Date of experience: December 22, 2023
Florida
1 review
0 helpful votes
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I tried the ilmakiage foundation and it change my whole life, mostly my friends and coworkers noticed about my face or make up looks great and asked me what am I using. I love also the primer makes my skin softer and my pores was gone after I put my foundation. Looks amazing. I also love the power cream /recharge & power serum/repair, makes my skin softer and eliminates my lines. Been using it about a month ago and I am loving it.

Date of experience: December 22, 2023
Canada
1 review
0 helpful votes
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Product is so far off of a match. Then when i tried to return they try to upsell you on all these other things and automatically charge u. I ended up purchasing something by accident without even authoirizing a transaction. Immediatly tried to contact for cancelation and i got the run around. Save your time and money

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2023
Florida
1 review
0 helpful votes
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Bad
January 19, 2024

My experience with this product is very bad. My order never came. I spent $65. I will never buy any product from this company.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2023
Canada
1 review
0 helpful votes
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First time trial to own
December 22, 2023

Selection process was interesting, hoping the shafe is correct! Looking forward to trying, been following for a few yrs now. I usually use IT Cosmetics, open to trying something new. Got the concealer/foundation pack then $20 off which I immediately used on anti-aging face cream. Excited to try this out!

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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The endless attempted upsells on the website (at least 3 separate pop-ups when trying to complete each purchase), repeated pushes to subscribe, and tiny "skip" buttons that appear to encourage accidental purchases, are extremely frustrating. This isn't the way to build loyal customers. The shopping experience is making me seriously consider finding a new foundation. I do not want to support a company that engages in such shady practices.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2023
Iowa
1 review
0 helpful votes
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Amazing outcome
December 21, 2023
Updated review

I've been using this makeup line for a while now and I'm very pleased with everything I've purchased. I've used other products for my face but nothing compares to this line of skincare products. You may pay a little more but it's worth it.

Date of experience: December 21, 2023

I have loved everything about this makeup line.
December 14, 2023
Previous review

Makes me feel better about myself and people say I don't look my age. I feel great and I I've been told I look great. Thanks to my makeup line.

Date of experience: December 13, 2023
Missouri
1 review
0 helpful votes
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The process is easy from finding your right match, to selecting your items and then excellent communication on shipping updates.
Same great experience each time!

Date of experience: December 21, 2023
Michigan
1 review
0 helpful votes
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Terrible Process
January 19, 2024

I tried to check out and was FORCED to accept auto-replenishment in order to complete my order. Horrible customer service

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2023
Tennessee
1 review
0 helpful votes
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Perfect
December 21, 2023

This is the best makeup I have ever used. I greatly appreciate my daughter for telling me how great it is. I used to use clinic and marykay

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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So disappointed
January 19, 2024

I have been waiting for a week and got only one item out of 3, there is no contact number,and they do not respond to my email it's been more the 24 hours but they did take my money.
I will never buy anything from them again

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2023
Canada
1 review
0 helpful votes
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Woke Up Like This is pure GOLD!
December 21, 2023

This foundation is by far the best foundation product out there. It' goes on smooth, smells great and most importantly, it's not heavy. It really does provide maximum coverage. I'm trying their lipstip product next.

Date of experience: December 20, 2023
New Mexico
1 review
0 helpful votes
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I placed order, never received confirmation, yet card was charged. We are 5 days from when the card was charged and it still has not shipped. Contacted rep, whom said it will ship shortly... well what does that mean... what is shortly for them?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2023
California
1 review
0 helpful votes
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Fraudulent Terms
January 13, 2024

I'm livid right now! I just made a purchase for what was supposed to be the trial amount ($9.40), yet instead I was charged 104.90, money I do not have to use on this. How dare your company engage in such unethical practice. I just submitted a request for a complete return of my funds to my account.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2023
Iowa
1 review
0 helpful votes
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Discount code
December 20, 2023

I was not happy w/ the products I purchased & I was given a $35 discount code. I thinks that's a great way to keep a customer. I already ordered a new lip gloss to try!

Date of experience: December 20, 2023
South Carolina
2 reviews
0 helpful votes
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Nice
December 20, 2023

The site was easy to use. I've also used this product in the past and have loved it. It gives me a much better complexion than a lot of foundations I have tried.

Date of experience: December 20, 2023
Canada
1 review
0 helpful votes
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Doesn't get any better!
December 20, 2023

Il Makiage is simply the best hands down in terms of quality, ease ot use, support, tutorials, quick service and delivery. Products that are effective and have a variety that will impress anyone's tastes. I'm a repeat customer and I look forward to the next product release.

Date of experience: December 20, 2023
California
1 review
0 helpful votes
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Great Products!
December 20, 2023

Easy ordering and easy set up for auto replenishments. Love these products!

Date of experience: December 19, 2023
Florida
1 review
0 helpful votes
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Awesome feel on my skin
December 20, 2023

Besides a quality product your a generous company with gifts with purchases.so fun!

Date of experience: December 19, 2023