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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Very easy to do.
Sometimes pay checks don't always correspond with shipment dates and it's nice to know that it can be changed very easily.
As a loyal customer I think I deserve something free over the years from this company.
IL Makiage is a great Product that never disappoints. The only downside that I have is I really do t like the names of their products, especially the eye concealer. Silly as it sounds it is just frustrating to have a stupid name that is inappropriate.
Great info on product and color matching. Looks good comparing to my shin tone. Can't wait to try it.
I was told all I had to pay was the shipping which was $6 I put my card information in and they charged my card $80. It is Christmas time and they shouldn't scam like that. I have reached out to customer service but have not heard anything back yet. If this isn't resolved I'll take it up with the BBB my bank and my lawyer.
I'm 68. Have dry skin in winter and normal to oily in the summer. I bought my first foundation and they sent exactly the right shade. I just re ordered and te did the survey but the one I got had too much yellow in it. Within 24 hours they contacted me and I sent it back. After a couple of emails they are sending a different shade. It's awesome to have a company that cares. They are extremely helpful and just went above and beyond to insure I have the right shade. So get on the website and try something out. You won't be disappointed.
I kept trying to order the product but your website only gave me the option of trying it. I didn't want to try it as I've tried it before. I only wanted to order. Also I get different color options. Not sure why could have been me.
I ordered the product I wanted but then on the bottom it says 20% off but in tiny writing it's says only if you add on another product. I didn't see that part so I clicked on it and it immediately added on another product for $56 I tried to cancel but it wouldn't let me so I sent an email within 3 minutes and they said it's already been shipped to the wearhouse and couldn't be canceled. I feel like that's a way to trick customers and if they trick you on that what else do they trick you on?
It was very hard to pick a color, when you think they're all beautiful colors!
Great! I needed some help with my order. I emailed the help emailed. I received a return email that confirmed I had added my order to the cart. It was easy to order after the help.
I have ordered two products from Il Makiage: Woke up like this and now the green tinted primer/color corrector. I have used the first product and reordered it I liked it so much. Ordering is easy, information is clear and complete.
My name is not Putina! When I tried to correct it, I got bumped out.
I can get the same coverage from L'Oreal which is $30 less. I think your product is extremely overrated
I've made multiple orders with Il Makiage and always had great customer experience. Whether it's been changing an order last minute or returns and refunds for products I'm not happy with.
If it gets here by Christmas, I will be ecstatic.aka crossing my fingers very tightly
(My rating would change to FIVE star)
I have ordered before and am reordering my colours. I love the foundation and the concealer
I was excited until you took over 100.00 more than it said to try the product. Just changed my whole mental balance
I've always had such a difficult time finding the right shade, blend and finish in a foundation. The customer service team have ben so patient and accommodating, I'm hoping this next shipment is my color. I'll be sure to keep you all updated. Thank you so much for your outstanding customer service and support
Not only is the foundation very lovely, but the customer service is gold-standard!
My first order turned out to be a color that was bit too light for my skin. I've never encountered customer service that made it it's so easy correct mistaken purchase. Thank you Nicole!
Exceptional team, eager to help you find your perfect match! Flawless finish without the mess and… time! Feeling and looking my best has never been this easy!
I have not recieved the order yet but the communication to resolve the issue was resolved within a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members