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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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The Best
December 15, 2023

This Makeup is the best. I have spent high dollar on many different brands and I find this to be the best. I am 53 and I will tell you the lines and pores dissappear. So before you go buy big name brands in store, give this a try.

Date of experience: December 15, 2023
New Jersey
1 review
0 helpful votes
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I love the products!
December 22, 2023

I absolutely love the products which is why I keep buying them but I don't like the website. I think there should be an app you log into and has all your information saved. Any time I want to try a new product I have to retake the quiz and then go though a bunch or questions. I appreciate all the mystery gifts but I've received 5 liquid eyeliners. It would be better to receive different products to try out. Perhaps give 20% or a discount to customers all the time. I do have subscription for some items but love trying new things.

Date of experience: December 15, 2023
Michigan
1 review
0 helpful votes
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Spot on
December 15, 2023

Questions were easy and I liked that they were specific. Hoping my order comes quickly and the right color!

Date of experience: December 14, 2023
Georgia
1 review
0 helpful votes
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New customer
December 15, 2023

Found all the questions relevent, had an issue with my order and they responded immediately. Hope the products are as great as the service!

Date of experience: December 14, 2023
Massachusetts
1 review
0 helpful votes
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Good experience to buy.get good offers every time and nice quality

Date of experience: December 14, 2023
Georgia
1 review
0 helpful votes
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Review
December 14, 2023

User friendly and I absolutely love all the products

Date of experience: December 14, 2023
New York
1 review
0 helpful votes
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Overcharged
January 11, 2024

I was charges twice I am not very Happy.
I told it would a trial but I gave Been charged for the trial and also for the product.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2023
North Dakota
1 review
0 helpful votes
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I can't believe I found the foundation I need! It matches my skin tone and it's my favorite! I Love you guys!

Date of experience: December 14, 2023
Missouri
1 review
0 helpful votes
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Thank you for your communication and prompt responses. I truly do appreciate it.

Date of experience: December 14, 2023
California
1 review
0 helpful votes
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Bad I was robbed out of my card
January 6, 2024

Give me my money back now I was cheated out of 83 dollars

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2023
Nevada
2 reviews
1 helpful vote
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Foundation Il Makiage
December 13, 2023

Ok I took the try for 14 days. I'm excited to try this foundation. I have a lot of sun damage so I'm hoping this will help my skin.

Date of experience: December 13, 2023
Texas
1 review
0 helpful votes
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Exchange
December 13, 2023

Great service given to me with issue that I had with an exchange

Date of experience: December 13, 2023
Florida
1 review
0 helpful votes
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No discount
January 6, 2024

I was supposed to use a code to get 10% off, but there was no place to enter it

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2023
New York
1 review
0 helpful votes
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Foundation
December 13, 2023

Product is great, perfect match for my skin tone! Easy ordering

Date of experience: December 13, 2023
Canada
1 review
0 helpful votes
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Great
December 13, 2023

Excellent and easy online purchase with variety shades in make ups

Date of experience: December 12, 2023
Wisconsin
1 review
0 helpful votes
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Amazing products!
December 13, 2023

I am so happy with every product that I have used! I look forward to trying new ones!

Date of experience: December 12, 2023
Michigan
1 review
0 helpful votes
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I like how it feels on my skin.
December 12, 2023

The brush application is wonderful to use. Amazing how you got the correct color. Like the know about your other products available.

Date of experience: December 12, 2023
Georgia
1 review
0 helpful votes
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Love
December 12, 2023

I love everything about this makeup line,customer service is great

Date of experience: December 11, 2023
Texas
1 review
0 helpful votes
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Re-order without communication
January 6, 2024

I did not receive an email communication that a replenish order was being fulfilled. I would have pushed it back a month or two as I have done in the past.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 11, 2023
Wisconsin
1 review
0 helpful votes
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Deliver on the promise
January 6, 2024

I got a buy one get one + free shipping offer for my birthday! That's generous and I decided to get a couple things because I liked the products I ordered in the past. I just noticed that I was charged for shipping. I don't like when companies over promise and underdeliver. Even through the product is great- it just makes the experience a bummer.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 11, 2023