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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Louisiana
1 review
0 helpful votes
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No order confirmation email or text
January 4, 2024

I placed an order but did not receive an order confirmation email or text. I have no idea how to follow up with my order.

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Pricing
January 4, 2024

I received an ecoupon, BUT when I try to place reorder (reorder is $36) it won't accept a coupon. You HAVE to place a brand new order (cost is $45) in order to use coupon. Sooo, the coupon is only saving a little bit. NEED to have an option to reorder AND be able to use a coupon. Thank you!

Date of experience: December 28, 2023
California
1 review
0 helpful votes
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Best Foundation
December 28, 2023

I've been using my foundation for the past 6 years and I Love it! It's flawless and looks and makes me look amazing!

Date of experience: December 28, 2023
California
1 review
0 helpful votes
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Misleading information
January 4, 2024

I thought I would be able to try it before I purchased it. I canceled my order due to being mislead.

Date of experience: December 28, 2023
Oklahoma
1 review
0 helpful votes
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Falsely Advertised
January 4, 2024

I was supposed to get products to try before I buy and only pay shipping, I was charged full price. Cancelled my order right away.

Date of experience: December 28, 2023
Florida
2 reviews
0 helpful votes
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The best match
December 28, 2023

I must say they do the best matches and products feel so good on your skin also don't break you out compared to others...Great job

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Very misleading
January 4, 2024

They say you can try the products and just pay shipping and handling. They provide a date you'll be charged the entire amount if choose to keep. However, I was charged the full amount immediately. I requested to to cancel my order. Will update with their response.

Date of experience: December 28, 2023
Arizona
1 review
0 helpful votes
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DISCOUNT CODE NOT VALID. CORP. SCAM
January 4, 2024

December 2023
Placed an order. Received a discount code for future order. Placed a second order...which filled in automatically and wouldn't take code. BUYER BEWARE!

Contacted customer service. They replied with..."we can not edit nor cancel order."
So...no discount. Wow. Do you want to be scammed? NO DISCOUNT
CORPORATE SCAM. DO NOT ORDER.
BUYER BEWARE.

ALL OF MY ORDERS WILL BE RETURNED!

THEY ONY POST POSITIVE REVIEWS...SO NO ONE WILL EVEN SEE THIS REVIEW!

Date of experience: December 28, 2023
Arizona
1 review
0 helpful votes
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Satisfied!
December 28, 2023

I love using it. Super light as if not wearing any foundation at all.

Date of experience: December 27, 2023
North Carolina
1 review
0 helpful votes
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Customer Service Service is awesome lol
December 28, 2023

Even though there was problems with receiving my order which I don't believe it was there fault more so delivery company and when I reached out they responded very quickly and were very helpful in fixing my problems. I felt like I mattered and they genuinely cared about my issue and getting it resolved soonest

Date of experience: December 27, 2023
California
1 review
0 helpful votes
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See above, I was happy to make the order and try the products but checkout was delayed twice pushing a discount on more product and then a follow up push for the discount again. It was off putting and made me suspicious that the product will
Be subpar and the brand is trying to get money upfront knowing you won't reorder. I hope I'm wrong!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2023
North Carolina
1 review
0 helpful votes
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Good questions for product selection
December 27, 2023

Hoping to get great results like your ladies did. I am going to be a walking advertisement for your product if I do

Date of experience: December 27, 2023
New Mexico
1 review
0 helpful votes
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No review prior to purchase
January 20, 2024

Well, I don't know if I'll get my order. The website auto-filled the wrong address. And, unlike every other business that ships, this one does not give you a page to review the information prior to buying, so you can check and make sure everything is correct.

You might want to change that. Some of us with disabilities rely on those pages to review that everything is correct.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2023
Florida
1 review
0 helpful votes
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New customer
December 27, 2023

Web site easy to use. Can't wait to get the product.

Date of experience: December 27, 2023
Oklahoma
1 review
0 helpful votes
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When asked to give review
January 20, 2024

I was asked to give review after purchasing and promised a 20.00 gift for next purchase. It did not work. Do not give a review or waste your time as this company does not honor what they promise.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2023
Nebraska
1 review
0 helpful votes
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Charged 3x
January 20, 2024

I went to order just the lip plumper and the "add-ons" at check-out are ridiculous. Let us order and then checkout our cart with what we want. I ended up with 2 extra charges that I had no idea I was agreeing to. It's way too much, too confusing. My bank detected fraud and I'm wanting a reimbursement and cancellation for the other. I even have to order a new debit card now. Get a better system for your site.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2023
Maryland
1 review
0 helpful votes
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Best makeup products I've ever used!
December 27, 2023

The concealer is a perfect match! It has a very natural look. Looks like I'm not wearing any makeup. I have very dark circles and the concealer completely covers them. Now, for the foundation, it also is a perfect match and looks just like my skin. I presents a very natural look. I'm completely sold on IL Makiage. BTW, their customer service is top notch!

Date of experience: December 27, 2023
Texas
1 review
0 helpful votes
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Wow
December 27, 2023

After trying the suggested shade of foundation, I have decided that the shade was a little too dark. IL Makiage's customer service helped me by suggesting a new shade & shipping it. Incredible! That is how customer service should be. Wonderful!

Date of experience: December 26, 2023
Illinois
1 review
0 helpful votes
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All is well that ends well
December 26, 2023

The container my product came in was damages and did not work. I reported my dissatisfaction to customer service and they have promised to send me a replacement. That is most appreciated

Date of experience: December 26, 2023
Florida
1 review
0 helpful votes
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I love Il Makiage
December 26, 2023

Il makiage is the best makeup brand I have ever used. I am so impressed with the blendability and potency of colors. The color stay lipstick & lip gloss really lasts. The color match of the concealer & foundation is perfectly precise. There isn't a product that I have tried that I didn't like. The customer service is top notch too. I get discounts and free gifts all the time so it is not much more expensive than the makeup bought at the store. I would like them to introduce a BB or CC cream, because I am still using my Neutrogena BB cream on the days I don't feel like putting a full face of make up on for work.

Date of experience: December 26, 2023