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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Wyoming
2 reviews
0 helpful votes
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Initially I had some issues with CS but after contacting a second time they replenished me with the correct shade and refunded me for a product I didn't intend to order/replenish. I feel like there should be a reminder email to make sure you don't get sent your "summer" shade when it's a winter shipment and the auto replenishment is stuck on summer mode.

Date of experience: December 29, 2023
New York
1 review
0 helpful votes
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I feel tricked on trying a new product, you guys should be more specific on size. If you guys want the costumer to try your products. Should be a very small sample to try - and not the full bottle that will be deducted for my bank account at FULL PRICE. The whole situation for testing - trying a product is just $#*!ed up.

Date of experience: December 29, 2023
Virginia
1 review
0 helpful votes
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Lots of assistance
December 29, 2023

I am so not sure how to buy foundation. It makes me insane. This site was sooo helpful to me. It made my decision making very very easy.

Date of experience: December 29, 2023
New York
1 review
0 helpful votes
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Quite ok
December 29, 2023

To much insisting on adding more products even after declining the 1st offer

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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Good product
January 5, 2024

I did order this but had something added by accident waiting for customer service to refund it! Product is good

Date of experience: December 29, 2023
New York
1 review
0 helpful votes
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Great coverage!
December 29, 2023

Easy and matches perfectly. Feels great on my skin. Always receiving compliments!

Date of experience: December 29, 2023
Colorado
1 review
0 helpful votes
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EXCITING!
December 29, 2023

It was easy and I was asked all the important questions pertaining to the product match.

Date of experience: December 29, 2023
Florida
1 review
0 helpful votes
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Love the products
December 29, 2023

I use their foundation, primer and serum. I love all of them.

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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Scammed out of $60
January 5, 2024

Tried to sign up for the free trial and they charged me the full amount anyway! Seems like a scam. Beware!

Date of experience: December 29, 2023
North Carolina
1 review
0 helpful votes
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Over charged
December 29, 2023

I was charged for an add-on that I did not realize I purchased. I did complete a refund form. I'm just informing you of this matter.

Thank you,
Judea Freeman

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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I don't want the order
January 5, 2024

I've already tried to cancel with you guys. So I called my bank because I don't want it

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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Back for the 3rd time!
December 29, 2023

Ran out and couldn't find another foundation like this so I'm back! Lol love itttttt. I'm a natural girl that normally doesn't wear makeup but when I need to step out. This does the job! So in love.

Date of experience: December 28, 2023
California
1 review
0 helpful votes
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Easy to Order
December 29, 2023

It is simple to log in to the IL Makiage site and find the desired products. Their try before you buy feature works really well.

Date of experience: December 28, 2023
Illinois
1 review
0 helpful votes
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Love this mascara so much, I have it on auto replenishment, and now trying a new shade and I can't wait!

Date of experience: December 28, 2023
Indiana
1 review
0 helpful votes
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EXCELLENT
December 29, 2023

I could not have had a better experience! The quick reply and excellent customer service are the reason I will maintain my continued ordering.

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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High Expectations
December 29, 2023

Very easy to navigate and answer the questions and it makes sense with the questions asked how a perfect match can be made. I'm excited to get the product with high expectations I'll like it so much that I'll switch from my current brand.

Date of experience: December 28, 2023
California
1 review
0 helpful votes
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Order cancelled.
January 5, 2024

The total due was showing $5.00 just for shipping.
After I entered my credit card information, they charged a different amount.
Please cancel the order

Date of experience: December 28, 2023
Canada
1 review
0 helpful votes
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Easy!
December 28, 2023

Easy purchase. Already have some of their product and I love them!

Date of experience: December 28, 2023
Arizona
1 review
0 helpful votes
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Insuficiente
January 5, 2024

My experience is, always when I got the make up. The bottle is not full; always is more then half. But usually I have to buy other bottle before 3 months. When I bought a commercial bottle of make up, lasted me about six months or more.

Date of experience: December 28, 2023
California
1 review
0 helpful votes
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Easy Peasy!
December 28, 2023

Website is clear, precise and easy to navigate! I was able to find what I need, and check out without issue.

Date of experience: December 28, 2023