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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Overall good but if buying from Canada, double the price. Bought a 66.20$ product. Plus s&h. Plus taxes.
Total cost 102$!
Will not be buying again even if the product works.
Very pushy ordering process. NO, I don't want to subscribe, NO, I don't want additional products...just let me place my order.
AND I've already received junk email from the company!
I found that the website offers a series of questions for each need, which help personalize my experience and exposure to products that might benefit me.
From the primer, the cover, to the foundation, everything blends wonderfully and makes my makeup look effortless. Thank you
Son unos sinvergüenzas estafadores, cobran dinero sin que nadie les autorice, quédense con sus mentiras, en mi vida quiero volver a sabe de ustedes
Easy website to use
The mascara is the best I have ever used!
Very attentive during order. Nice customer service emails. Product packaging is beautiful. The free trial was not free my card was charged and the "hold" never fell off it affected my card balance. Still keeping so no harm done.
Easy navigation. Helpful color selection. Discounted offers were great
I've emailed and reached out wondering where my order is, all I have received is an email saying sorry for the delay bc of the carrier… they selected the carrier… still haven't received my order!
So, I ordered the foundation the free trial one. As far as ordering it, it was pretty simple. Shipping was very cheap. Which was great! I'm very excited to see how I like this. I don't wear foundation all the time, but I always used Laura Mercier i'm hoping I like this one. I already do because of the price difference.
I was on auto-replenishment and was running out of makeup and had you send it now and ended up with an additional charge of $39.33. This will be my last order for anything. I'm not a happy customer.
I was stuck with two bottles of foundation and color was both to light.Then I ordered the filter and it was empty.I am stil waiting on a refund or replacement. Also I received a $ 25 discount and has been unable to use it on my recent order. I don't like the fact that you can't verbally speak to a person. Thanks.
Well I just answered some questions, took a picture of myself and they had recommendations. I chose 2 of the recommended products to try. I'm excited to try the product! As I knock on 50's door, don't go into an office anymore, I'm trying to make myself feel a bit better by wearing makeup again.
It's supposed to be a "free trial" and supposed to get the brush for free... My money was taken and I was instructed to "claim" my free gift. Very misleading
Not only did they have a sense of humor when asking beauty questions, but they were able to help if i was unsure of what something meant. The pictures they displayed to help determine what our match would be had to be the best part. It was really helpful.
The first product I tried was there I woke up like this. I used their survey to find my colour match and I was matched with the perfect colour foundation. I was blown away with the results.
Since my first purchase I've continued buying other products in their makeup line. And have had continuous success with optimal results in every product.
Including:
Duo Brow Box
Infinity Longwear Lip Cream
F*** I'm Flawless
Contour
Blush
Mascara
Lip Liner
Eye Liner
A big bonus I love about this company is when you're given a mystery gift and my other favourite 20$ off codes!
I've just ordered their tinted Lip Gloss and Night Repair Serum. And can't wait to try them!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

