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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Canada
1 review
0 helpful votes
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Excellent
December 31, 2023

Easy fast and painless, excited to use my product when it comes in

Date of experience: December 31, 2023
Canada
1 review
0 helpful votes
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Price
January 7, 2024

Overall good but if buying from Canada, double the price. Bought a 66.20$ product. Plus s&h. Plus taxes.
Total cost 102$!

Will not be buying again even if the product works.

Date of experience: December 31, 2023
Florida
1 review
0 helpful votes
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Almost didn't order
January 7, 2024

Very pushy ordering process. NO, I don't want to subscribe, NO, I don't want additional products...just let me place my order.
AND I've already received junk email from the company!

Date of experience: December 31, 2023
Colorado
1 review
0 helpful votes
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I found that the website offers a series of questions for each need, which help personalize my experience and exposure to products that might benefit me.

Date of experience: December 30, 2023
California
1 review
0 helpful votes
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Love it all.
December 31, 2023

From the primer, the cover, to the foundation, everything blends wonderfully and makes my makeup look effortless. Thank you

Date of experience: December 30, 2023
Texas
1 review
0 helpful votes
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Son unos sinvergüenzas estafadores, cobran dinero sin que nadie les autorice, quédense con sus mentiras, en mi vida quiero volver a sabe de ustedes

Date of experience: December 30, 2023
Massachusetts
1 review
0 helpful votes
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Mascara
December 31, 2023

Easy website to use

The mascara is the best I have ever used!

Date of experience: December 30, 2023
New York
1 review
0 helpful votes
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Great feel
December 31, 2023

Very attentive during order. Nice customer service emails. Product packaging is beautiful. The free trial was not free my card was charged and the "hold" never fell off it affected my card balance. Still keeping so no harm done.

Date of experience: December 30, 2023
New Jersey
1 review
0 helpful votes
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Regret
January 7, 2024

This is a big scam. Saw so many bad reviews on Amazon I cancelled auto replenishment before first shipment arrived.

Date of experience: December 30, 2023
California
1 review
0 helpful votes
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User-friendly interface
December 30, 2023

Easy navigation. Helpful color selection. Discounted offers were great

Date of experience: December 30, 2023
Texas
1 review
0 helpful votes
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Poor shipping and customer care
January 6, 2024

I've emailed and reached out wondering where my order is, all I have received is an email saying sorry for the delay bc of the carrier… they selected the carrier… still haven't received my order!

Date of experience: December 30, 2023
Connecticut
1 review
0 helpful votes
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Free trial
December 30, 2023

So, I ordered the foundation the free trial one. As far as ordering it, it was pretty simple. Shipping was very cheap. Which was great! I'm very excited to see how I like this. I don't wear foundation all the time, but I always used Laura Mercier i'm hoping I like this one. I already do because of the price difference.

Date of experience: December 30, 2023
California
1 review
0 helpful votes
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My Stuff
December 30, 2023

This is my first experience with this product I'm waiting to try it out.

Date of experience: December 30, 2023
Texas
1 review
0 helpful votes
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Go for it
December 30, 2023

This is my second time purchase. I am really glad I found this foundation.

Date of experience: December 30, 2023
Texas
1 review
0 helpful votes
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Additional charges
January 6, 2024

I was on auto-replenishment and was running out of makeup and had you send it now and ended up with an additional charge of $39.33. This will be my last order for anything. I'm not a happy customer.

Date of experience: December 30, 2023
California
1 review
0 helpful votes
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I was stuck with two bottles of foundation and color was both to light.Then I ordered the filter and it was empty.I am stil waiting on a refund or replacement. Also I received a $ 25 discount and has been unable to use it on my recent order. I don't like the fact that you can't verbally speak to a person. Thanks.

Date of experience: December 29, 2023
Washington
1 review
0 helpful votes
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Newbie
December 30, 2023

Well I just answered some questions, took a picture of myself and they had recommendations. I chose 2 of the recommended products to try. I'm excited to try the product! As I knock on 50's door, don't go into an office anymore, I'm trying to make myself feel a bit better by wearing makeup again.

Date of experience: December 29, 2023
Alaska
2 reviews
0 helpful votes
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Scam
January 6, 2024

It's supposed to be a "free trial" and supposed to get the brush for free... My money was taken and I was instructed to "claim" my free gift. Very misleading

Date of experience: December 29, 2023
Ohio
1 review
0 helpful votes
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Amazing!
December 30, 2023

Not only did they have a sense of humor when asking beauty questions, but they were able to help if i was unsure of what something meant. The pictures they displayed to help determine what our match would be had to be the best part. It was really helpful.

Date of experience: December 29, 2023
Canada
1 review
0 helpful votes
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10*Star Products
December 30, 2023

The first product I tried was there I woke up like this. I used their survey to find my colour match and I was matched with the perfect colour foundation. I was blown away with the results.
Since my first purchase I've continued buying other products in their makeup line. And have had continuous success with optimal results in every product.
Including:
Duo Brow Box
Infinity Longwear Lip Cream
F*** I'm Flawless
Contour
Blush
Mascara
Lip Liner
Eye Liner

A big bonus I love about this company is when you're given a mystery gift and my other favourite 20$ off codes!

I've just ordered their tinted Lip Gloss and Night Repair Serum. And can't wait to try them!

Date of experience: December 29, 2023