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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Per usual, easy and user friendly with a wide variety of products and pigments! Thank you!
Hard to tell what my skin tones were compared to the young smooth skinned models.
I specifically clicked the box for a one-time purchase and it signed me up for auto ship.
Why would I sign up for auto-ship when I've never tried the product?!? So aggravating!
Very easy to use the website the survey was so accurate it's scary lol
I had to deal with Customer Service they were so friendly and understanding! I would highly recommend this company!
I tried this with a sample and absolutely love the foundation. The customer service is amazing too. They helped me pick the perfect color for me! Totally recommend them!
At the end of my transaction I was charged for another product I didn't approved of.
Hopefully good so far but I don't like the constant upselling. I hope your product matches well and is as good as advertised. I also don't like that I could not use my virtual card number for my MasterCard for security reasons. It told me that I was trying to use a prepaid card and I was not so a little shady so far to be honest.
I am unsure if this is a monthly subscription service. If so I don't want that.
I am enjoying all the products I ordered. The foundation is light and doesn't take very much to get the look you want. The primer is great as well as the concealer. I'm very satisfied.
I tried matching my foundation but the color was too dark. The return process was very simple which I loved. I was discouraged about ordering again but their team reached out to me a couple of times to see if I wanted to try again. If it hadn't been for them, I would've closed the book on this product. Let's hope round 2 is a match because I really do love the product.
I don't wear a lot of makeup but I wanted a foundation that looked more natural. I took the quiz/trail and I was matched with the perfect color for my face! I was surprised because of my hyerpigmentation but they matched me perfectly! I love the Woke Up Like This fondation and highly recommed.
I received a confirmation for 2 separate purchases of primer while I ordered 1.
I notified them that I didn't receive an order and they replaced it immediately. I've been with this company for years and they have the best customer service I've ever seen. They are trained very well to handle customer issues and it's greatly appreciated.
I have nothing but great things to say, I placed my first order and when it arrived later than scheduled (by 1 day) they sent me an email with a gift card, and this was without me saying anything. Then when my first shade wasn't a perfect match, they sent another full bottle (keeping the first at no charge) and another gift card! I have already purchased 3 more other products that I hadn't planned on buying!
My daughter bought me gift cards for Christmas which I am using to purchase products from IL Makiage, love everything I have purchased so far so this gives me a chance to try new products
Accidently hit the add on with no easy way to cancel
Perfect shade and lightweight. It's the first foundation I feel I can wear everyday.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

