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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Love them!
January 1, 2024

Per usual, easy and user friendly with a wide variety of products and pigments! Thank you!

Date of experience: January 1, 2024
North Carolina
1 review
0 helpful votes
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A little difficult
January 8, 2024

Hard to tell what my skin tones were compared to the young smooth skinned models.

Date of experience: January 1, 2024
Indiana
1 review
0 helpful votes
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Makeup
January 1, 2024

Goes on smooth. Not oily. Stays on. Washes off fast and easy.

Date of experience: January 1, 2024
California
2 reviews
0 helpful votes
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No thank you
January 8, 2024

I specifically clicked the box for a one-time purchase and it signed me up for auto ship.
Why would I sign up for auto-ship when I've never tried the product?!? So aggravating!

Date of experience: January 1, 2024
Canada
1 review
0 helpful votes
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Amazing Customer Support
January 1, 2024

Very easy to use the website the survey was so accurate it's scary lol
I had to deal with Customer Service they were so friendly and understanding! I would highly recommend this company!

Date of experience: January 1, 2024
California
2 reviews
0 helpful votes
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Great product!
January 1, 2024

I tried this with a sample and absolutely love the foundation. The customer service is amazing too. They helped me pick the perfect color for me! Totally recommend them!

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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Unexpected charges
January 8, 2024

At the end of my transaction I was charged for another product I didn't approved of.

Date of experience: January 1, 2024
Massachusetts
1 review
0 helpful votes
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Hopefully good so far but I don't like the constant upselling. I hope your product matches well and is as good as advertised. I also don't like that I could not use my virtual card number for my MasterCard for security reasons. It told me that I was trying to use a prepaid card and I was not so a little shady so far to be honest.

Date of experience: January 1, 2024
New York
1 review
0 helpful votes
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I am unsure if this is a monthly subscription service. If so I don't want that.

Date of experience: January 1, 2024
Georgia
1 review
0 helpful votes
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I am enjoying all the products I ordered. The foundation is light and doesn't take very much to get the look you want. The primer is great as well as the concealer. I'm very satisfied.

Date of experience: January 1, 2024
Colorado
1 review
0 helpful votes
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New steps
January 1, 2024

Smooth going so far. Will re-evaluate after products arrive. Excited to try.

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Great Customer Service
January 1, 2024

I tried matching my foundation but the color was too dark. The return process was very simple which I loved. I was discouraged about ordering again but their team reached out to me a couple of times to see if I wanted to try again. If it hadn't been for them, I would've closed the book on this product. Let's hope round 2 is a match because I really do love the product.

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Pleasant surprise
December 31, 2023

I don't wear a lot of makeup but I wanted a foundation that looked more natural. I took the quiz/trail and I was matched with the perfect color for my face! I was surprised because of my hyerpigmentation but they matched me perfectly! I love the Woke Up Like This fondation and highly recommed.

Date of experience: December 31, 2023
Washington
1 review
0 helpful votes
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Order for multiple items
January 7, 2024

I received a confirmation for 2 separate purchases of primer while I ordered 1.

Date of experience: December 31, 2023
Georgia
1 review
0 helpful votes
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I didn't receive my shipment
December 31, 2023

I notified them that I didn't receive an order and they replaced it immediately. I've been with this company for years and they have the best customer service I've ever seen. They are trained very well to handle customer issues and it's greatly appreciated.

Date of experience: December 31, 2023
Nebraska
1 review
0 helpful votes
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Easy
December 31, 2023

It was super easy look forward to my trial time to see if I like it. I hardly ever wear make up so we will see

Date of experience: December 31, 2023
Arizona
1 review
0 helpful votes
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I have nothing but great things to say, I placed my first order and when it arrived later than scheduled (by 1 day) they sent me an email with a gift card, and this was without me saying anything. Then when my first shade wasn't a perfect match, they sent another full bottle (keeping the first at no charge) and another gift card! I have already purchased 3 more other products that I hadn't planned on buying!

Date of experience: December 31, 2023
Canada
1 review
0 helpful votes
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Gifts that keep on giving
December 31, 2023

My daughter bought me gift cards for Christmas which I am using to purchase products from IL Makiage, love everything I have purchased so far so this gives me a chance to try new products

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Accidently hit the add on with no easy way to cancel

Date of experience: December 31, 2023
Illinois
1 review
0 helpful votes
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Great foundation!
December 31, 2023

Perfect shade and lightweight. It's the first foundation I feel I can wear everyday.

Date of experience: December 31, 2023