Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My first order was placed on 12/26/2023 and nothing yet.
Beautifully packed, super fast shipping, got a eyeliner as a gift! I'm so happy with the quality of the makeup.
Very easy to place my order... I'm very excited to get my products. Thank You
I don't usually wear a full face make-up foundation often but I bought from Il Makiage a few years ago. They helped me when the coverage wasn't exactly what I wanted and I have since had the perfect foundation. The texture is beautiful and the color match is spot on. I am buying from them again and trying the plumping cream this time. Their customer service is excellent and to date their products have been high quality and well worth the price. I even received a free gift with my first order.
I ordered from the online website 16 days ago and I haven't received the items. No updates either which is frustrating and lame. Won't order again.
It stated that I could try the product for free and just pay six dollars for handling and taxes. When the order was complete I was charged almost $60. It sounds a little deceitful. I am requesting a full refund to my credit card.
It looked like they were just charging me to try the product for free but then when the payment went through, I was charged the full amount. It sounds a little deceitful I am requesting a full refund to my credit card.
This face primer is awesome. It minimizes my pores and gives you a smooth finish. This is a great buy and I already made another purchase.
I love IL Makiage products! I also love how they remind you about your shipments coming up and the ease of pushing out those shipments if you don't need them is great.
The Sun Foam is perfect in the summer or winter. I love using it this time of year for a glow on my face and neck so I don't look so pale in the cold months. Highly recommend that product!
The power rewind has been very effective in temporarily eliminating puffiness under my eyes. I wish Il Makiage would improve the bottle as it constantly plugs up and I end up wasting a lot of product as a large amount squirts out and you need only a little to smooth under your eyes. If you apply too much, it cakes and you end up starting over.
I will always come back to il makiage got all my skin care products. Easy ordering process and im always excited when my products arrive.
Hello can you help me to cancel one product I ordered twice this is the order number *******
Definitely will keep coming back if you haven't tried this you have to
Ordering from ll Makiage is so simple. The customer service is also excellent. Whenever I have a question or product concern I always get a quick response and any concern is always dealt with promptly.
I was so excited to order the primer that's all over the Internet. I was informed that there was a problem with the carrier and the delivery is going to be delayed. I asked who the carrier was, but got no reply.I guess I have to get my credit card refunded if I don't get the product. Another happy customer!
I was,
excited to order the product that's all over the Internet! Now that I ordered the primer, six days later, I'm notified that there's a problem with the carrier and the delivery is delayed! I asked who the carrier was but got no reply. So I guess I have to try and get my credit card refunded, if I don't rey the product. Another happy customer!
No free makeup brush, like you use to. Took forever to arrive. And arrived broken. For a company that sells make-up, they should package the items better. Too expensive for the formula to have changed. Im going to stick to my mac makeup.
I purchased the foundation and love it. It doesn't come off or get cakey. Would definitely recommend
I was hoping to order foundation as I wanted to try a little darker shade. There's no where to choose your own shade.
I was very disappointed that I wasn't able to use the 20% discount that was texted to me. It said I wasn't quick enough! I work full time in a hospital and couldn't use the code when the text was sent. Really not realistic or fair. Other than that the sale went fine.
I love the makeup and the color is spot on for my skin tone. I have discovered that you only need one drop to get the natural coverage that I desire. And it does not cake at all and wears well even after my daily exercise.
I placed a try for free order and wrote my shipping address correctly in the given box. At first it said address issues and the order wasn't placed. I tried again the second time around and my address was correct. I placed the order and when I received my email confirmation, my shipping address was wrong. I am not sure what's happening with their website. I contacted them and I am waiting for a response.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

