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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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New Jersey
1 review
0 helpful votes
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Poor shipping🚢
January 10, 2024

My first order was placed on 12/26/2023 and nothing yet.

Date of experience: January 3, 2024
California
1 review
0 helpful votes
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Love it!
January 3, 2024

Beautifully packed, super fast shipping, got a eyeliner as a gift! I'm so happy with the quality of the makeup.

Date of experience: January 3, 2024
Alaska
1 review
0 helpful votes
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Great service
January 3, 2024

Very easy to place my order... I'm very excited to get my products. Thank You

Date of experience: January 3, 2024
Illinois
1 review
0 helpful votes
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Quality Products
January 3, 2024

I don't usually wear a full face make-up foundation often but I bought from Il Makiage a few years ago. They helped me when the coverage wasn't exactly what I wanted and I have since had the perfect foundation. The texture is beautiful and the color match is spot on. I am buying from them again and trying the plumping cream this time. Their customer service is excellent and to date their products have been high quality and well worth the price. I even received a free gift with my first order.

Date of experience: January 3, 2024
Washington
1 review
0 helpful votes
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I ordered from the online website 16 days ago and I haven't received the items. No updates either which is frustrating and lame. Won't order again.

Date of experience: January 3, 2024
Connecticut
1 review
0 helpful votes
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Definitely, not satisfied
January 10, 2024
Updated review

It stated that I could try the product for free and just pay six dollars for handling and taxes. When the order was complete I was charged almost $60. It sounds a little deceitful. I am requesting a full refund to my credit card.

Date of experience: January 3, 2024

Definitely not plet
January 10, 2024
Previous review

It looked like they were just charging me to try the product for free but then when the payment went through, I was charged the full amount. It sounds a little deceitful I am requesting a full refund to my credit card.

Date of experience: January 3, 2024
Tennessee
1 review
0 helpful votes
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Face Primer
January 3, 2024

This face primer is awesome. It minimizes my pores and gives you a smooth finish. This is a great buy and I already made another purchase.

Date of experience: January 3, 2024
Maine
1 review
0 helpful votes
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Easy ordering!
January 3, 2024

I love IL Makiage products! I also love how they remind you about your shipments coming up and the ease of pushing out those shipments if you don't need them is great.

The Sun Foam is perfect in the summer or winter. I love using it this time of year for a glow on my face and neck so I don't look so pale in the cold months. Highly recommend that product!

Date of experience: January 3, 2024
Canada
1 review
0 helpful votes
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Love the product, hate the bottle
January 3, 2024

The power rewind has been very effective in temporarily eliminating puffiness under my eyes. I wish Il Makiage would improve the bottle as it constantly plugs up and I end up wasting a lot of product as a large amount squirts out and you need only a little to smooth under your eyes. If you apply too much, it cakes and you end up starting over.

Date of experience: January 3, 2024
Alabama
1 review
0 helpful votes
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Amazing products
January 3, 2024

I will always come back to il makiage got all my skin care products. Easy ordering process and im always excited when my products arrive.

Date of experience: January 3, 2024
Maryland
1 review
0 helpful votes
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Love it
January 3, 2024

Hello can you help me to cancel one product I ordered twice this is the order number *******

Date of experience: January 2, 2024
Arizona
1 review
0 helpful votes
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Great experience
January 3, 2024

Definitely will keep coming back if you haven't tried this you have to

Date of experience: January 2, 2024
Canada
2 reviews
0 helpful votes
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Customer Service
January 3, 2024

Ordering from ll Makiage is so simple. The customer service is also excellent. Whenever I have a question or product concern I always get a quick response and any concern is always dealt with promptly.

Date of experience: January 2, 2024
Michigan
2 reviews
0 helpful votes
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It's out of our hands
January 10, 2024
Updated review

I was so excited to order the primer that's all over the Internet. I was informed that there was a problem with the carrier and the delivery is going to be delayed. I asked who the carrier was, but got no reply.I guess I have to get my credit card refunded if I don't get the product. Another happy customer!

Date of experience: January 2, 2024

It's out of our hands
January 10, 2024
Previous review

I was,
excited to order the product that's all over the Internet! Now that I ordered the primer, six days later, I'm notified that there's a problem with the carrier and the delivery is delayed! I asked who the carrier was but got no reply. So I guess I have to try and get my credit card refunded, if I don't rey the product. Another happy customer!

Date of experience: January 2, 2024
Idaho
1 review
0 helpful votes
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Not what i remember
January 10, 2024

No free makeup brush, like you use to. Took forever to arrive. And arrived broken. For a company that sells make-up, they should package the items better. Too expensive for the formula to have changed. Im going to stick to my mac makeup.

Date of experience: January 2, 2024
Canada
1 review
0 helpful votes
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Foundation
January 3, 2024

I purchased the foundation and love it. It doesn't come off or get cakey. Would definitely recommend

Date of experience: January 2, 2024
Wisconsin
1 review
0 helpful votes
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Foundation Color Choices
January 10, 2024

I was hoping to order foundation as I wanted to try a little darker shade. There's no where to choose your own shade.

Date of experience: January 2, 2024
Pennsylvania
1 review
0 helpful votes
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Overall experience
January 10, 2024

I was very disappointed that I wasn't able to use the 20% discount that was texted to me. It said I wasn't quick enough! I work full time in a hospital and couldn't use the code when the text was sent. Really not realistic or fair. Other than that the sale went fine.

Date of experience: January 2, 2024
Texas
2 reviews
0 helpful votes
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Love the makeup
January 2, 2024

I love the makeup and the color is spot on for my skin tone. I have discovered that you only need one drop to get the natural coverage that I desire. And it does not cake at all and wears well even after my daily exercise.

Date of experience: January 2, 2024
California
1 review
0 helpful votes
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Web issues
January 10, 2024

I placed a try for free order and wrote my shipping address correctly in the given box. At first it said address issues and the order wasn't placed. I tried again the second time around and my address was correct. I placed the order and when I received my email confirmation, my shipping address was wrong. I am not sure what's happening with their website. I contacted them and I am waiting for a response.

Date of experience: January 2, 2024