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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

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New York
1 review
0 helpful votes
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Great
January 5, 2024

The makeup is beautiful. They made everything so easy and can't believe they were able to match my color perfectly!

Date of experience: January 5, 2024
Arizona
1 review
0 helpful votes
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I hated
January 12, 2024

I was trying to get a sample to try it but first I didn't expect you would take my money when I wasn't supposed to get charge if I didn't like it sencond you charge me twice and I haven received at least one of the payments I'm very upset that you advertise is false and you trick people to force the to buy, very unprofessional.

Date of experience: January 5, 2024
New York
1 review
0 helpful votes
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Not sure
January 12, 2024

I don't know yet I have not received my product...

Date of experience: January 5, 2024
Illinois
1 review
0 helpful votes
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Great Customer Service
January 5, 2024

I want to just purchase instead of try and buy. I sent customer service an email and they responded immediately with instructions. I appreciate that.

Date of experience: January 4, 2024
Kansas
1 review
0 helpful votes
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Website very helpful
January 5, 2024

I appreciate the thorough product descriptions, before and after pictures, and the exact match questions and photos.

Date of experience: January 4, 2024
Georgia
1 review
0 helpful votes
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Complicated
January 28, 2024

Need to streamline the selection process. A few questions are unnecessary

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2024
Ohio
1 review
0 helpful votes
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Foundation filler
January 5, 2024

I liked the questions to help choose the right color.

Date of experience: January 4, 2024
New Jersey
1 review
0 helpful votes
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Website is so difficult
January 28, 2024

Could not find a place for my coupon code after an hour of checking out. Everything I had put in my cart as "try" was deleted when I switched the order to "buy". It was an hour of my time down the drain. The cart should be saved if I change that. Two foundations in my cart threw everything off a second time. I wanted to try full coverage and the minimal coverage. Never was able to utilize my coupon code bc I didn't have anymore time to be on a website. Looks like beautiful products. Excited to try but please make your site more manageable.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2024
Colorado
1 review
0 helpful votes
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Primer
January 4, 2024

Very good customer service. Love the product that I have used

Date of experience: January 4, 2024
California
1 review
0 helpful votes
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Pushing the Sale
January 28, 2024

Loved ordering until check out and kept trying to sell me more products and asking me way to many questions. Busy people so t have time for all of that. We want in and out.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2024
Canada
1 review
0 helpful votes
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Great product super customer service
January 4, 2024

I love my foundation however it's not as full coverage as i expected. Customer service is very impressive they told me to keep my current and they will send out a full coverage to me free! Amazing product and more amazing service!

Date of experience: January 4, 2024
Rhode Island
2 reviews
0 helpful votes
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Love these products
January 4, 2024

I've been ordering for a couple of yrs. Now and I've been very happy so far with everything I get. I try more and more things as I go. And definitely use my refill for my product all the time.

Date of experience: January 4, 2024
Florida
1 review
0 helpful votes
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No me gusto
January 11, 2024

Yo querĂ­a probar primero y me cobraron de una vez quiero mi dinero de vuelta

Date of experience: January 4, 2024
Canada
1 review
0 helpful votes
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Power recharge cream is a miracle
January 4, 2024

My skin never looked this good. It's been more than a year since I started using power charge cream and my skin looks so glowing and bright. I'm so obsessed and I just ordered another one today.

Date of experience: January 4, 2024
Indiana
1 review
0 helpful votes
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Exceptionally effective.
January 4, 2024

For years, I have been trying products. From exceptionally high, priced line, such as skin, Medica, to Obagi
Your products are some of the best I have used. I started with the primer, then to the serum, the night cream, and now I'm trying a new product. I will be a forever customer. The foundation is still a little bigger than I like and I'm hoping that you come out with a tinted moisturizer for summer.

Date of experience: January 4, 2024
New York
1 review
0 helpful votes
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No place to apply coupon code
January 11, 2024

I was given a 10% off code at checkout but there was no place to put it! It was WELCOME10 and now i've placed my order at regular price...

Date of experience: January 4, 2024
Michigan
2 reviews
0 helpful votes
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The BEST products
January 4, 2024

Great products, great customer service and great deals! If you've never tried them, do it, you won't be disappointed! I especially love the sun foam

Date of experience: January 4, 2024
Canada
1 review
0 helpful votes
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Pushy website full of popups
January 28, 2024

The website is way too pushy, it's full of popups, and it's easy to accidentally click on something. It feels like spam.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2024
North Dakota
1 review
0 helpful votes
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Trying to return
January 11, 2024

Thought they were going to email me an address...so far nothing.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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Getting started
January 4, 2024

Everything went well from ordering through check out. The only thing I didn't really like is the pushing to get you to activate the automated shipment. And all the other questions asked so you can more discounts. Don't take me wrong, discounts are good, but don't push it, a lot of people may not be able to afford them.

Date of experience: January 3, 2024