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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I received a product and I couldn't get the product to pump out. I discovered the pump tube had broken off and I emailed customer service with photos and explained the issue. They replied almost immediately and said they'd be sending a replacement for free. Not long after that I got an email with the order information. Great customer service!
The order process feels like it sneaks items in on you. Have to pay very close attention. I ended up ordering a primer that really don't want. But it was ordered so I will try it. The foundation is awesome. Cannot complain about it at all. Amazing coverage
I mistakenly got a foundation shade that was too warm and a bit too dark! I had been waiting For this amazing foundation and was so disappointed by my mistake… NOT TO WORRY! After contacting Il Makiage, I got incredible support. In this day and age where it usually takes forever to get anyone to help, this company has it together, let me tell you! I was able to pick a shade that ended up being the perfect match! I gave the other foundation to a friend who, I knew, would be a matched tone! The replacement was free! I LOVE my new foundation and will be a customer for life…
I went to order a product I previously have ordered and all was well until I went to check out and an offer to auto-reflll popped up.and the box was filling the space on my screen, covering the "opt-out" option until I figured out how to change my screen to uncover it. Not fair. Please change this or I definitely will not come back to order again.
Placing my order was super easy and the quiz was super thorough!
I am excited to try the primer and the lip plumper for the first time! Hoping I can report some wonderful results in the near future
I have an account with ilmakkiage and still each time I want to place an order I have to go trough all the questions regardless what am ordering
Loved how quick and easy it was to place order. I also love the product. It makes my foundation go on flawless.
The products I have tried are the concealer, pore primer and the makeup. All these products are amazing and very gentle on the skin.
My goal was to find out my perfect shade and order a foundation. It all worked great, I placed the order and my order was confirmed. The confirmation window had a section with discount offers but not much information how they work. Expecting to receive the discount with my next order I pressed "claim" button to find out more but it just gave me another discount offer.
Later, from my emails I found out that additional discount orders with a concealer and some other stuff were placed on top of my initial order and I was already charged for them. No way to cancel them or to make any changes.
I understand marketing but it's very deceiving towards a customer. It was my first experience with IL Makiage and it's ruined now
I first bought the full coverage foundation, but did not like it. I emailed the Il Makiage team and told them my concern, they fixed my concern with no charge. I am very excited to try the lighter foundation and feel confident that if any other problems arise, the customer service team will fix it.
I reset my shipping address because I am buying the foundation as a gift and want it delivered to the recipient. Still received a receipt that my order will ship to my address.😩
I received an email reminder that coupon code I had was set to expire. Without the email would have missed the savings on my recent purchase!
It was great until I clicked SKIP for the third time on the concealer option….and got charged for it as an add on anyway! I only want the foundation, I have your concealer and primer already and do not need more!
The question asked to select the right shade for your skin type and colour were very accurate. Just hoping that when I receive my product it will be right one for my skin type. I'm really looking forward to my product
Why do you ask if I want authorship if you're going to automatically enrol me? This drives me crazy! Let me order when I choose!
Ordering my make up is easy, but then begins the get a better deal on this and don't forgot to order this and it just gets a bit confusing and sometimes I just leave the site before I even complete my order. I need quick and easy.
Your site, your deals, your customer service and most of all your products are the absolute best!
I found you on Instagram and gave your "try it before you buy" a shot. It's been at least a year now and I have never gone back. Your products are a bit pricey, BUT you always offer coupons or really good deals.
The only thing I have tried and haven't bought again is the primer. It works well, but I found a competitive product for about $14 versus the $40+. But your foundation? Nothing beats it.
My order experience always goes well and the products truly work for me. I am very pleased and would recommend Il makiage.
I ordered the red erase primer which is totally awesome. The foundation I chose was 105. I turned into the great pumpkin of all time. I glowed orange and will be reaching out to the company to help fix this.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members