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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Nevada
1 review
0 helpful votes
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Not happy with a trial period
January 13, 2024

I'm
Not happy that it doesn't specify that after 15 days you will get charge with a lot more money and it doesn't let you cansel after you go true the question and add all you're info then it tells you I don't like to have to return items not happy

Date of experience: January 6, 2024
Tennessee
1 review
0 helpful votes
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Helping with color match
January 6, 2024

The company has been really helpful assisting me with exchanging my foundation for a better match. They made it easy and were so responsive. I'm looking forward to trying the new color that is on its way!

Date of experience: January 6, 2024
Texas
1 review
0 helpful votes
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Worth it!
January 6, 2024

Shipping is always on time! And I love my product every time

Date of experience: January 6, 2024
South Carolina
1 review
0 helpful votes
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Customer Service is Top notch
January 6, 2024

The product is amazing and customer service is outstanding

Date of experience: January 6, 2024
California
1 review
0 helpful votes
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Found the right match!
January 6, 2024

I originally ordered a trial for a foundation. When I received it and tried it out, the color was very much off. I reached out to customer service and immediately received a response. After answering a few questions, was sent the perfect shade, along with a gift card for any inconvenience! I had a wonderful experience and I look forward to trying my next product!

Date of experience: January 6, 2024
New Hampshire
1 review
0 helpful votes
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I placed my order. Went back to make sure I used the correct billing address since it's different from the mailing. Couldn't find the order. The order confirmation doesn't link to my purchase. The entire process to order was weird. Tabs that didn't come forward when filling out the payment. Does not make me feel secure in any way. This better not be a scam. Very poor site management.

Date of experience: January 6, 2024
Virginia
1 review
0 helpful votes
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Be careful when placing an order
January 13, 2024

I placed an order for 1 item. I received an email confirmation for the 1 item. Then I received a second email for an 'add on' item that I did not order. I contacted the company right away to cancel the second item that I did not order. The response said the order was processed and there is no way to stop shipment so the alternative is to send it back after I receive it. So I am expected to pay for shipping, and go out of my way to return an item I did not order. Not good service.

Date of experience: January 6, 2024
Oklahoma
2 reviews
0 helpful votes
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E-Coupon problem
January 13, 2024

I was sent an email with a $15 off coupon. Clicked on it, ordered product, and then it did not give me a way to use the coupon. Felt like bait and switch.

Date of experience: January 6, 2024
Florida
1 review
0 helpful votes
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Mascara
January 6, 2024

Hands down the best mascara I have used. The brush makes it perfect. Well worth the money

Date of experience: January 6, 2024
New York
1 review
0 helpful votes
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Awesome
January 6, 2024

This is my first time experiencing with your product and ordering. It pretty much seemed very easy very helpful. I am very much looking forward to trying your product and continuing with it. Thank you so much for your excellent help on getting me to feel better and look better

Date of experience: January 6, 2024
Canada
1 review
0 helpful votes
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Mix up on email addresses.
January 6, 2024

I didn't realize I had signed up under both emails and an auto fill on one of my accounts. It was quite expensive but they rectified the situation very quickly and efficiently. I was very satisfied with the out come and in which the way they handled my situation. The product is great, so is the service and I would highly recommend this brand to anyone. Complete customer satisfaction.

Date of experience: January 6, 2024
California
1 review
0 helpful votes
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Easy and reliable process
January 6, 2024

I've been using Il Makiage's After Party foundation for nearly two years and it was a surprisingly fast process for a very good product. I started wearing it because my mom bought it and although make up isn't her strong suit, hers still looked very well done. So I took the quiz and haven't looked back. I don't think I have any complaints.

Date of experience: January 5, 2024
California
2 reviews
1 helpful vote
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Amazing Foundation
January 6, 2024

I love this foundation! Before this foundation I used another brand for so long, but when I saw the coverage from Il Makiage I switched. I also receive compliments on how soft my skin feels with this foundation.

Date of experience: January 5, 2024
Missouri
1 review
0 helpful votes
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The color matches and is so smooth but covers so well

Date of experience: January 5, 2024
Texas
1 review
0 helpful votes
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Not happy
January 13, 2024

I purchased the exfoliator polish. When I checked out it asked me to purchase other items. I kept clicking skip. After I checked out they snuck in another purchase for me furvthe primer. I did not order this now am being charged. Not happy.

Date of experience: January 5, 2024
Kentucky
1 review
0 helpful votes
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Recent purchase
January 13, 2024

Purchasing product is easy. However, I felt like it's also very easy to accidentally add-on items without knowing with the pink "add-on" button versus the white "skip" button after checkout. Seems a bit deceitful, because if I accidentally clicked the pink button, my card would have been charged additional for whatever product was added.

Date of experience: January 5, 2024
California
1 review
0 helpful votes
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Looks like a great way to match tone
January 5, 2024

Was not to long if you had the time to answer few questions about yourself. Nobody knows you better than yourself I agree.

Date of experience: January 5, 2024
Wisconsin
1 review
0 helpful votes
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Third purchase
January 5, 2024

My foundation is a bit on orange tint. Coverage is great. However it does take weeks to receive product. Looking forward to trying new products and customer support has been AMAZING

Date of experience: January 5, 2024
Missouri
1 review
0 helpful votes
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Discounts Disappoint
January 5, 2024

Like the product. Tired of redeem your $15 off because you subscribe quarterly, then charge you $5 shipping for lipstick!

Date of experience: January 5, 2024
Michigan
1 review
0 helpful votes
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No Add Ons
January 12, 2024

I am trying to make a legit purpose purchase for an eyeliner and wondered why my purchase was so much more than what I ordered. I am disappointed to see how this add on was slid into my regular check out. I am questioning whether or not I want to ship here again. Please refund that extra money to my account. Disappointed

Date of experience: January 5, 2024