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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Indiana
1 review
0 helpful votes
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Ordering experience
January 7, 2024

I always have a fantastic ordering experiemce with IL Mirage. They even remember what I use as well as providing great discounts for my products before processing my order. I also receive an email immediately after my order letting me know its being worked on and I receive my products in a timely manner. Great company, great products. I even have my 2 sisters experiencing all that IL Mirage has to offer.

Date of experience: January 7, 2024
Michigan
1 review
0 helpful votes
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Afterparty #45 Review
January 7, 2024

This foundation had good coverage and felt good on my face but the color was too dark/ yellow for my skin tone. Definitely wasn't a match

Date of experience: January 7, 2024
Texas
1 review
0 helpful votes
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Cancel
January 14, 2024

Changed my mind. Do not wish to purchase this product.

Date of experience: January 6, 2024
Alabama
1 review
0 helpful votes
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5 stars
January 7, 2024

There products are amazing and ordering is easy. The make up covers very well and matches perfect.

Date of experience: January 6, 2024
Colorado
1 review
0 helpful votes
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Mascara
January 7, 2024

Ordering was so easy! Love the discount offer! Looking forward to trying your waterproof mascara!

Date of experience: January 6, 2024
Louisiana
1 review
0 helpful votes
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Newbie
January 7, 2024

So far, I like the web site and service. We'll see if the make up is as good as it looks!

Date of experience: January 6, 2024
California
1 review
0 helpful votes
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Quick Response
January 6, 2024

The foundation shade I purchased was slightly too light. After contacting Customer Service, I received an email from Shawn within 5 minutes. Shortly thereafter, I received confirmation that a darker shade was being sent. I'm very pleased with their customer service excellence and expedience. Thank you!

Date of experience: January 6, 2024
Canada
1 review
0 helpful votes
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Charged shipping +
January 13, 2024

My card was charged the shipping and then 2 identical 69.98 charges. Thinking I was scammed by this company. Beware

Date of experience: January 6, 2024
North Carolina
1 review
0 helpful votes
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Eyeliner
January 6, 2024

Great site to find what you want easily! Easy to order & understand.

Date of experience: January 6, 2024
Colorado
1 review
0 helpful votes
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Detailed color match
January 6, 2024

After seeing this ad for over a year, I decided to give it a try. I'm at the age where I don't wanna wear make up anymore but when I do I want to look nice and not caked up. I usually use powder foundation, but doesn't give me enough coverage.

Date of experience: January 6, 2024
Arkansas
1 review
0 helpful votes
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Easy to Order
January 6, 2024

It's always so easy to order on II Makiage's website, and the products are amazing. I have bought several items from them, and I love it all!

Date of experience: January 6, 2024
Canada
1 review
0 helpful votes
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I am furious that I was tricked into buying something. I thought I was getting a trial and paying for shipping

Date of experience: January 6, 2024
California
1 review
0 helpful votes
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Wouldn't let me do the trial
January 13, 2024

I can't speak yet to the actual products but I do know I tried many different cards and PayPal to try and get the trial for just the shipping of $5.90 that they advertised BUT it made me pay $80 instead so it had better be good.

Date of experience: January 6, 2024
New Jersey
1 review
0 helpful votes
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Perfect match!
January 6, 2024

The foundation was a perfect match. I answered all the questions and there the 170 was chosen. I like that the make up came with instructions and I would definitely order again thanks for the free trial. Flawless!

Date of experience: January 6, 2024
New York
1 review
0 helpful votes
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Great customer service
January 6, 2024

I ended up with the wrong color due to my natural tan fading and even though I was outside the return window, they sent me a shade to better fit my skin tone. Great customer service!

Date of experience: January 6, 2024
California
1 review
0 helpful votes
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Unsatisfied with wait times
January 13, 2024

Seven days after I purchased and ordered it, I am still waiting for my order to be shipped. It is the "processing" phase.

Date of experience: January 6, 2024
Colorado
1 review
0 helpful votes
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Too many questions!
January 13, 2024

I do understand that you want to match foundation to my skin but I just wanted to order the firming cream. Maybe ask ahead of time which product you wish to purchase to avoid all the questions.

Date of experience: January 6, 2024
California
1 review
0 helpful votes
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Easy ordering
January 6, 2024

Questions were minimal, which is what I like. Terms and conditions were transparent.

Date of experience: January 6, 2024
Texas
1 review
0 helpful votes
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Loved the experience let's you take a survey where they help you match your prefect shade to your own skin type and I think it's awesome how they give you option to try it out before buying the full package!

Date of experience: January 6, 2024
Canada
1 review
0 helpful votes
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Discount Code?
January 13, 2024

Offered a discount code, WELCOME10. But there is no where to actually enter the code!
I went through the process 10x, went to the website for help - it just was not there.
We'll see if I can use my promo 20$ coupon, but I doubt it. If that's the case, I won't be ordering again.

Date of experience: January 6, 2024