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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Illinois
1 review
0 helpful votes
Follow Amanda X.
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Tried to cancel my order within hours of ordering and that was declined. I wrote and expressed my issues and basically was told big deal get over it.
Fast forward a few weeks later and still have not received any refund or product!

Date of experience: January 21, 2024
New Jersey
1 review
0 helpful votes
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Amazing
January 21, 2024

I've been using the Powerlift for about two weeks now and my skin looks and feels great! It doesn't feel oily or tight, it's very lightweight.

Date of experience: January 21, 2024
Ohio
1 review
0 helpful votes
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Beware off the add ons
January 28, 2024

I am excited to test the makeup match but at checkout directly after you pay, it sort of looks like you didn't. I pushed the button again and viola I ordered an extra $40 product with no easy way to cancel…just watch for this.

Date of experience: January 21, 2024
Arkansas
1 review
0 helpful votes
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New Customer
January 21, 2024

Easy navigation and checkout, thank you! Looking forward to receiving my order!

Date of experience: January 21, 2024
New Jersey
1 review
0 helpful votes
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I purchased and realized I was allergic to one of the ingredients. Could not cancel order or subscription. Do yourself a favor and go to Sephora or your local beauty bar

Date of experience: January 21, 2024
Arizona
1 review
0 helpful votes
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I feel taken
January 28, 2024

I feel like the part about holding money in my account didn't come until the end and so quickly. I feel taken advantage of.

Date of experience: January 21, 2024
California
1 review
0 helpful votes
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Great product
January 21, 2024

Love their product and the great customer service. Will recommend

Date of experience: January 21, 2024
Tennessee
1 review
0 helpful votes
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Love it
January 21, 2024

I really like the way your products make my skin feel.

Date of experience: January 20, 2024
Texas
1 review
0 helpful votes
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Recurring shipments
January 28, 2024

I did not sign up for recurring automatic shipments. Please cancel this feature. I will try the product then subscribe if I am pleased with the product. Thank you.

Date of experience: January 20, 2024
Florida
1 review
0 helpful votes
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The ordering process was super easy.
January 21, 2024

Zero frustration using the app to determine my appropriate shade. It was easy to use & seamless. The real test will be when it arrives. But having 14 days to try before you buy is also wonderful.

Date of experience: January 20, 2024
Arkansas
1 review
0 helpful votes
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Finally! I Have the Right Foundation!
January 21, 2024

It was a perfect match! I love the matte finish. Excellent job!

Date of experience: January 20, 2024
Colorado
1 review
0 helpful votes
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Amazing
January 21, 2024

Easy to take survey, super helpful info, discounts and free products, love every step of it.

Date of experience: January 20, 2024
Florida
1 review
0 helpful votes
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Never enough
January 21, 2024

I was confused as to what I ended up with and what I'll actually pay. It said try free but not sure if I will get charged later. I'm hoping to love the product but if not do I return it or just cancel future orders.

Date of experience: January 20, 2024
Indiana
1 review
0 helpful votes
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New customer second order
January 21, 2024

When my first order was delayed at no-fault to the company, they still gave me a $15 credit and I'm still in my try before you buy timeframe.

Date of experience: January 20, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome
January 21, 2024

I was colored matched from my original order and amazingly... It's Awesome!
Just had to order more of this 'Woke Up Like This' product 210

Date of experience: January 20, 2024
Washington
1 review
0 helpful votes
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Excellent
January 20, 2024

It was easy and fast. The process was simple and clear. I got a new user discount.

Date of experience: January 20, 2024
Arizona
1 review
0 helpful votes
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Five star
January 20, 2024

Genial muy buen costume service, atendieron mi inquietud súper rápido y me resolvieron el problema

Date of experience: January 20, 2024
Alabama
1 review
0 helpful votes
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Unclear how to pay
January 27, 2024

I paid for the original order with Apple Card; I also received a $20 coupon to use for completing a survey. I ordered the eyebrow product and applied my coupon. At the end, there was no way to use my Apple Card
So now I can't purchase the brow product and use my $20 coupon and have everything shipped together

Date of experience: January 20, 2024
Colorado
1 review
0 helpful votes
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Amazing product
January 20, 2024

I have been seeing advertisements for their foundation for months and I finally gave in. So glad I did! This is the best foundation I have ever used. I took the quiz and they matched me perfectly. They made a believer out of me. The look is flawless to the point that someone asked what my skin routine was not realizing I actually had makeup on. I will continue to purchase my foundation from them from now on!

Date of experience: January 20, 2024
Tennessee
1 review
0 helpful votes
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How to order based on your skin
January 20, 2024

I went through easy steps! I will update when I get the product!

Date of experience: January 20, 2024