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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Pennsylvania
1 review
0 helpful votes
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Encantada
January 25, 2024

Es increĆ­ble como oculta todo solo con un poco del producto y no se ve la piel reseca, crei que era publicidad sobre la calidad pero me ha sorprendido.

Date of experience: January 24, 2024
Oklahoma
1 review
0 helpful votes
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New order
January 25, 2024

Just hope the product is as good as they say. Will give it a try and hope it's good.

Date of experience: January 24, 2024
Indiana
1 review
0 helpful votes
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Bought first time
January 25, 2024

I would have preferred to see a color wheel asI have trouble with makeup looking yellow,

Date of experience: January 24, 2024
California
1 review
0 helpful votes
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Not Happy At All
February 18, 2024

I was charged full price for products that I thought I could try before I buy. I would like a refund immediately please

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2024
South Carolina
1 review
0 helpful votes
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Too long!
February 1, 2024

Ordering process was too long. Once I chose an item and tried to check out I kept getting ads to add on my order. Annoying!

Date of experience: January 24, 2024
California
1 review
0 helpful votes
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Add on was not ordered!
February 18, 2024

An add on product was added to my order which I did not want.
Your ordering is I tentionally confusing and leads to unwanted purchases. I will wait to see if you handle this problem promptly or not!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2024
Ohio
1 review
0 helpful votes
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II Makiage
January 24, 2024

It was easier to access the correct color, and knowing I could exchange it made the difference. I was also impressed with the video that showed my exact problem. That clinched it. I ordered the primer (my granddaughter said it was important) and a foundation. It may or may not be necessary, but I bought one to try. I don't mind in the least looking my age. I just want to look my personal best.

Date of experience: January 24, 2024
Massachusetts
1 review
0 helpful votes
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Power redo wrinkle fix
January 24, 2024

Good-. Could not find spot in checking out to put code WELCOME1 that was given to me by email. Keeping my fingers crossed. I do have a few other products from this line. A little pricey.

Date of experience: January 24, 2024
Florida
1 review
0 helpful votes
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False advertising
February 18, 2024

Always try to add something and charge for it. Bad experience

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2024
New York
1 review
0 helpful votes
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Ripped off!
February 18, 2024

I was totally taken. I wanted the free trial and my order ended up be $88 dollars. Tried to cancel the order but it wouldn't let me. Totally disgusted. I want my money back.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2024
South Carolina
1 review
0 helpful votes
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I accepted the offer
January 24, 2024

I just have to say the marketing was excellent! With an onslaught of advertisements these days the Try Before you buy seemed like a win win offer. With that decision made the extra free and discounts offers just added to the fun of hopefully finding a great coverage foundation. I found it all rather exciting! Can't wait to Try before I Buy!

Date of experience: January 24, 2024
New Jersey
1 review
0 helpful votes
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Very disappointed - shade is too dark, dispenser isn't working or the product may have been a tester.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2024
New York
1 review
0 helpful votes
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First time buyer
January 24, 2024

It was so easy to order! I'm a first time buyer, my daughter raves about the product. Can't wait to try!

Date of experience: January 24, 2024
California
1 review
0 helpful votes
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Keeps asking for more
January 31, 2024

I only wanted 1 product to try or buy but everytime i checkout, it keeps asking for more products to add. I don't want that.

Date of experience: January 24, 2024
Pennsylvania
1 review
0 helpful votes
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Product
January 31, 2024

I was only interested in one product. Kept asking me if I was interested in other products offering percentage off etc. consequently I have another product coming which I did not want. I found that annoying. I just wanted to pay for the product I researched. So I will be returning product.

Date of experience: January 23, 2024
Canada
1 review
0 helpful votes
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Good description and reviews.
January 24, 2024

Haven't reviewed my products yet but I like the clear descriptions of products and reviews.

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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Disappointed
February 16, 2024

I was excited to try the product but disappointed that I was misled I was told I would only be charged shipping for a trail. If I decided to keep it then I would be charged the price. Unfortunately I was charged both prices the shipping on one transaction and the full amount on another transaction. I cautious about trying makeup so I love the idea of trying it out first but I don't line being charged twice. Please fix this

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Canada
1 review
0 helpful votes
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Show one price charge another
January 31, 2024

It showed 120 I was charged 190. And it automatically puts you in a renewable replenishing without even asking if we wanted to replenish. BS.

Date of experience: January 23, 2024
Pennsylvania
1 review
0 helpful votes
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Best Customer Service!
January 24, 2024

Buying from ilmakiage is a dream. Theory customer service is awesome! There I never any pressure to my their products and if the product doesn't work out they put the customer first to make sure you are satisfied.

Date of experience: January 23, 2024
Canada
1 review
0 helpful votes
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Thoughts on product and service
January 23, 2024

Tried the trial foundation, colour slightly off.
Sent me a better match with a new trial period and $20 off next purchase promo...
Excellent product and excellent service.

Date of experience: January 23, 2024