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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Yall made the process very easy to navigate. I had no idea how to find my shade or what my colors are. Thanks for all the guidance on your survey. 😻
I like the products that I have gotten. Have used the woke up like this foundation, primer, and tanner.
Easy order process and color match. Fast delivery and great customer service
If I knew it was going to take 90$ for some concealer never would've tried it I want my money back keep the make up.
Highly recommend! Will definitely purchase again! Products are very high quality!
Very easy to navigate. Knew which products I wanted to purchase so it was very easy to find each one. First time customer.
I absolutely love how easy it is to purchase this foundation! This product goes on super smooth and has great coverage. I will definitely be making future purchases.
I really haven't used the product for too long, however it did feel very light weigh when I used it,the coverage was clean and neutral.
Not good. I've tried to get in touch by email and phone call to cancel my order. Unsuccessful. Calling my bank to block anymore charges.
Not good as they charged and reversed 131.00. What's that about. Calling my bank now.
I have requested 3 calls from a representative. Only get an email back. Last email explained how I could change auto replenish products for different ones…. Didn't work! Frustrated!
Love the products but don't need some…
I did everything to the best of my ability on the website to match my true color, but it was lighter than my true color. The customer service representative was very helpful and accommodating.
I was able to order an item, determine if I wanted to upgrade, etc. and complete my transaction very easily.
I initially ordered 2 items however I accidentally ordered a third item or it was placed in my order. I did I not want to order the third item as I would have used the $20.00 e credit which was not used. Could you at least apply the credit to the additional order
I never received my item nor my refund. I'm very disappointed with this
I have four times. I will never use your product. I will return it immediately after delivery. I will share my experience with IL MAKIAGE on Facebook and with friends. Very disappointed.
I accidentally hit something that I did not want to order and didn't realize it until it already went through within five minutes of this happening. I contacted you with my email and asked for you to rectify and take the lipstick off my bill and not send it to me I was told it was too late and it already been shipped to me. So I should receive my product within 3 to 5 days since it's been shipped and we already I may not use your product. I may send them both back as soon as they are delivered to me. I think your customer service is poor and I don't think you're gonna retain customers. If this is the way you treat a new customer I am very very disappointed and upset with the situation.
I took the test. Paid in full. It arrived and was not a match. They sent out a second color for free, also not a match. They get 3 stars for customer service. She was very nice and helpful offered me a $20 coupon on my next order, but I don't think I ever got it. The makeup wasn't for me, the consistency of the product was too think, I prefer a light coverage. I am interested in trying the primer
I bought the foundation after seeing several adverts. It is a great foundation, not too heavy and sinks into my skin easily. I don't wear it daily but it's a great pick me up when feeling pale. I like the questionnaire, but do come up with a different answer each time! The website is easy to use and the fact that they sort out the import duty/ customs (I'm in Canada) makes it so much easier.
I had issues withy original purchase and customer service has been amazing to deal with
Great attention to detail and followup!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members