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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I did not want to join the club and do auto mailings. But the site offered an additional 10 percent off that i could not resist... but it did not give me the additional 10 percent off. I would not have upgraded had I know I was not going to get the additional 10% off
Online ordering was easy. I did not spend time browsing because I knew what I wanted.
The foundation that I ordered was not the right match twice but customer service was amazing. They have not given up and continue to try and get it right.
Just ordered a new product based on my new experience with a few products. Great website
Received 075 Woke up like this. Moisturizer is a must! But in the correct color I would definitely buy. Probably going to send 075 back.
So far I've had a very positive experience. I really like their products, the color match to my skin tone is pretty spot-on, and they made it quite simple to cancel auto-replenishment (which was my only apprehension). I will continue to buy those same items at my own pace. I also placed a second order for some skincare products less than a week after receiving the first.
I love the foundation and bought the match was spot on. However, I have ordered another shade to try since my winter complexion is a tad lighter now. I've also included the anti-wrinkle serum with this order. Can't wait to try.
Navigating through the site is a breeze and I love that there are actual reviews of their products from consumers. There are also helpful images that allow you to see the effect of the products before you buy them.
I am having a hard time thinking why i was being charged twice and there were 3 transactions already in my account. Please do something about it
Saw a lot of ads for this product and was excited to try it, but also a little wary because of so many ads. But I took the plunge, took the survey for my skin and ordered. I AM SO GLAD I DID. I have been having many different weird reactions with products and my skin recently, but with Il Makiage, no issues! Pricing for this line is comparable to other high end beauty lines and to me is worth it.
I was trying to find how to find the shade lighter than 35 in the foundation but didn't see how to do it. 35 is a tad too dark for wintertime for me. I ended up getting the redness control primer cream though and am anxious to try it.
Everything is fine, the only thing is that being in Canada, I'd appreciate it if you mentioned that the price is in USD and not CAD. That gave me an unpleasant surprise when I saw the actual deduction as it makes the purchase significantly more expensive than what I assumed it would be. Otherwise I love your products.
I love IlMakiage! The coverage is awesome and it lasts all day long. The only issue I had was the code didn't work.
Easy ordering, Diest time trying your products, hope it's everything you say it is I am in a fixed income so important it's works like you say it does.
I find it difficult to browse the website while searching for items with pop-ups in offers.
Easy to order online. First time buying product. Excited to try out!
Great customer service and updates on order.
She was fast and helped me with all my concerns and resolved my problem quickly. I am very satisfied with the customer service.
I find that II Makiage has one of the best marketing strategies. You got me! I like the fact they offer discounts if you order product to ship automatically every few months. Who doesn't like to save $. Online ordering is a breeze.
Their product, which I'm just starting to try is fantastic. I'm from Canada and my order was at my doorstep within 3 days! I was surprised but very pleased. Keep up the great work!
I originally enrolled in the try before you buy program you had running. Try for two weeks, if I hate it I can return it for a full refund and if I loved it Id just keep it and be charged for the make up I ordered but so I ordered a lot of things you have to offer because I am totally ready for a different make up since my skin is changing since i turned 50 however; I was charged for the entire full purchase right away which upset me because it threw my weekly budget and put me in some tight spots later in the week so it would be nice if you say its a try before you buy and only pay for shipping, then that is what I am charged at the time. I would love to say that its no big deal though now because my make up has arrived and I absolutely love it but I cannot say that because now after lets see... ten days I still have not recieved my order yet and today I recieved an email telling me that my order is delayed due to my shipping carrier? Who would be my shipping carrier? The people you ship with to send out your orders? I dont see how that is my carrier, but for spending the amount of money I just spent I should have had my order UPS delivered. So my review has nothing to do with how I love or hate the make up, but the service and experience so far have been less than satisfactory, and thats being rather polite.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

