Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Lisa W.
Unfollow Lisa W.
Share Review
Report Review

I did not want to join the club and do auto mailings. But the site offered an additional 10 percent off that i could not resist... but it did not give me the additional 10 percent off. I would not have upgraded had I know I was not going to get the additional 10% off

Date of experience: January 23, 2024
Maryland
1 review
0 helpful votes
Follow Khalida X.
Unfollow Khalida X.
Share Review
Report Review

Ordering with Ease
January 23, 2024

Online ordering was easy. I did not spend time browsing because I knew what I wanted.

Date of experience: January 23, 2024
Ohio
1 review
0 helpful votes
Follow Deona G.
Unfollow Deona G.
Share Review
Report Review

Best Customer Service
January 23, 2024

The foundation that I ordered was not the right match twice but customer service was amazing. They have not given up and continue to try and get it right.

Date of experience: January 23, 2024
Nebraska
1 review
0 helpful votes
Follow jenifer V.
Unfollow jenifer V.
Share Review
Report Review

Excellent experience
January 23, 2024

Just ordered a new product based on my new experience with a few products. Great website

Date of experience: January 23, 2024
Michigan
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Younger
January 23, 2024

This was very quick and easy website to use. Love how they ask all questions so they can match to your exact skin tone

Date of experience: January 23, 2024
Kentucky
1 review
0 helpful votes
Follow Kimberly L.
Unfollow Kimberly L.
Share Review
Report Review

A little too golden color
January 23, 2024

Received 075 Woke up like this. Moisturizer is a must! But in the correct color I would definitely buy. Probably going to send 075 back.

Date of experience: January 23, 2024
New York
1 review
0 helpful votes
Follow Jerry L.
Unfollow Jerry L.
Share Review
Report Review

So far I've had a very positive experience. I really like their products, the color match to my skin tone is pretty spot-on, and they made it quite simple to cancel auto-replenishment (which was my only apprehension). I will continue to buy those same items at my own pace. I also placed a second order for some skincare products less than a week after receiving the first.

Date of experience: January 23, 2024
California
1 review
0 helpful votes
Follow Tracy Y.
Unfollow Tracy Y.
Share Review
Report Review

Loving the foundation
January 23, 2024

I love the foundation and bought the match was spot on. However, I have ordered another shade to try since my winter complexion is a tad lighter now. I've also included the anti-wrinkle serum with this order. Can't wait to try.

Date of experience: January 22, 2024
Washington
1 review
0 helpful votes
Follow Ivy K.
Unfollow Ivy K.
Share Review
Report Review

Quick and simple
January 23, 2024

Navigating through the site is a breeze and I love that there are actual reviews of their products from consumers. There are also helpful images that allow you to see the effect of the products before you buy them.

Date of experience: January 22, 2024
Canada
1 review
0 helpful votes
Follow Melissa R.
Unfollow Melissa R.
Share Review
Report Review

I am having a hard time thinking why i was being charged twice and there were 3 transactions already in my account. Please do something about it

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2024
California
1 review
0 helpful votes
Follow Connie O.
Unfollow Connie O.
Share Review
Report Review

Impressed
January 23, 2024

Saw a lot of ads for this product and was excited to try it, but also a little wary because of so many ads. But I took the plunge, took the survey for my skin and ordered. I AM SO GLAD I DID. I have been having many different weird reactions with products and my skin recently, but with Il Makiage, no issues! Pricing for this line is comparable to other high end beauty lines and to me is worth it.

Date of experience: January 22, 2024
Arizona
1 review
0 helpful votes
Follow Kim C.
Unfollow Kim C.
Share Review
Report Review

Redness
January 22, 2024

I was trying to find how to find the shade lighter than 35 in the foundation but didn't see how to do it. 35 is a tad too dark for wintertime for me. I ended up getting the redness control primer cream though and am anxious to try it.

Date of experience: January 22, 2024
Canada
1 review
0 helpful votes
Follow Ariela J.
Unfollow Ariela J.
Share Review
Report Review

Good purchasing experience
January 22, 2024

Everything is fine, the only thing is that being in Canada, I'd appreciate it if you mentioned that the price is in USD and not CAD. That gave me an unpleasant surprise when I saw the actual deduction as it makes the purchase significantly more expensive than what I assumed it would be. Otherwise I love your products.

Date of experience: January 22, 2024
Ohio
1 review
0 helpful votes
Follow Fran H.
Unfollow Fran H.
Share Review
Report Review

The Code Didn't Register
January 29, 2024

I love IlMakiage! The coverage is awesome and it lasts all day long. The only issue I had was the code didn't work.

Date of experience: January 22, 2024
Oregon
1 review
0 helpful votes
Follow Sandra X.
Unfollow Sandra X.
Share Review
Report Review

Good
January 22, 2024

Easy ordering, Diest time trying your products, hope it's everything you say it is I am in a fixed income so important it's works like you say it does.

Date of experience: January 22, 2024
Missouri
1 review
0 helpful votes
Follow Sybil O.
Unfollow Sybil O.
Share Review
Report Review

I find it difficult to browse the website while searching for items with pop-ups in offers.

Date of experience: January 22, 2024
Illinois
2 reviews
0 helpful votes
Follow Debra B.
Unfollow Debra B.
Share Review
Report Review

First time customer
January 22, 2024

Easy to order online. First time buying product. Excited to try out!
Great customer service and updates on order.

Date of experience: January 22, 2024
Kansas
1 review
0 helpful votes
Follow Leslie K.
Unfollow Leslie K.
Share Review
Report Review

Great customer service
January 22, 2024

She was fast and helped me with all my concerns and resolved my problem quickly. I am very satisfied with the customer service.

Date of experience: January 22, 2024
Canada
1 review
0 helpful votes
Follow Noreen E.
Unfollow Noreen E.
Share Review
Report Review

Ordering is a breeze
January 22, 2024

I find that II Makiage has one of the best marketing strategies. You got me! I like the fact they offer discounts if you order product to ship automatically every few months. Who doesn't like to save $. Online ordering is a breeze.
Their product, which I'm just starting to try is fantastic. I'm from Canada and my order was at my doorstep within 3 days! I was surprised but very pleased. Keep up the great work!

Date of experience: January 22, 2024
California
1 review
0 helpful votes
Follow Aimee M.
Unfollow Aimee M.
Share Review
Report Review

I originally enrolled in the try before you buy program you had running. Try for two weeks, if I hate it I can return it for a full refund and if I loved it Id just keep it and be charged for the make up I ordered but so I ordered a lot of things you have to offer because I am totally ready for a different make up since my skin is changing since i turned 50 however; I was charged for the entire full purchase right away which upset me because it threw my weekly budget and put me in some tight spots later in the week so it would be nice if you say its a try before you buy and only pay for shipping, then that is what I am charged at the time. I would love to say that its no big deal though now because my make up has arrived and I absolutely love it but I cannot say that because now after lets see... ten days I still have not recieved my order yet and today I recieved an email telling me that my order is delayed due to my shipping carrier? Who would be my shipping carrier? The people you ship with to send out your orders? I dont see how that is my carrier, but for spending the amount of money I just spent I should have had my order UPS delivered. So my review has nothing to do with how I love or hate the make up, but the service and experience so far have been less than satisfactory, and thats being rather polite.

Date of experience: January 22, 2024