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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Ordering made simple and it is ridiculous to make it wherein a person must type a certain amount of words to 'rate your experience'.
I ordered the woke up like this foundation in shade 60. The color was spot on and the coverage is okay. It looks nice on but you definitely need a primer. My bottle started to leak around the top and I'm losing product in the cap so I reached out to customer service. They were quick to get back to me and even though I was outside the window of my two-week trial, they promptly made sure I'm getting a new one. I don't even have to send the old one back. They were quick, courteous and solved my problem. Hard to find these days but these guys nailed it.
There is no place at checkout to enter the e-gift code.
It was an easy process as far as purchase and delivery. However, I am now trying the product and find the concealer very watery and doesn't really conceal for long. Other than that, customer service has been good.
I like the skin test to help choose what product is best. It would be cool if you could add your face to match lip color to see how the color looks. So far so good. Also like the discounts they really help.
It was very easy now I wait to see if the product is amazing
Throughout the check out process - says risk free - try before you buy for 14 days! Select the proper 'try before you buy'. However, after you agree to pay the shipping of $5.95, you then get a notice from apple pay later, that they have not only charged that (which was agreed to) but also the entire goods! There is no try before you buy, even though they say you have 14 days to try and if you do not have any issues they will then charge you. This is a total SCAM.
The website was easy to use. Had a few issues using my phone to order but I was able to make it work.
There was an issue with the color of the foundation on the initial matching, but the customer service was exceptional! I am SO Happy with my replacement color and it was done so quickly. I love the coverage, and the color is perfect!
I completed the color matching questionnaire and I received my order. However the color was much lighter than
My actual skin tone. I was outside of my try before you buy window, however, they still honored the reorder without issue. Great service. I love it!
I did not realize that i ordered extra products and I have a charge on my account I have no idea what is is for
I had a hard time doing the quiz. I'm not sure my shade will be the right one.
I was happy with my purchase and was in the process of completing a survey when I I got booted out of the survey and missed out on my $20 off next order
I received my first purchase but it was damaged. IL Makiage corrected the purchase by sending me another foundation to make things right. In addition to that having to resend the product, I received an e-card to use towards my next purchase ---- which I used RIGHT AWAY!
I am so anxious to replace my daily routine with IL Makiage products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members