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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Canada
1 review
0 helpful votes
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Customer service
January 30, 2024

Your customer service has been above and beyond. I love the coupons and I am looking forward to trying my next new product I've ordered

Date of experience: January 30, 2024
Tennessee
1 review
0 helpful votes
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I love the moisturizers
January 30, 2024

I've been using the power renew cream for a while now and I can honestly say that it works well. My face gets dry after washing it and I have a few wrinkles that I really hate seeing. The cream has done well for moisturizing and lessening the look of wrinkles on my face though. It's a good brand overall.

Date of experience: January 30, 2024
North Carolina
1 review
0 helpful votes
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Best Customer Service EVER
January 30, 2024

I love my makeup. But, what stands out is the superior customer service. They reach out to you encouraging you for feedback! They definitely want their customers to be pleased with their products!

Date of experience: January 30, 2024
Illinois
1 review
0 helpful votes
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My order
January 30, 2024

I just placed order and obviously have not received yet…so hard to rate. The order was smooth and user friendly, if product is as good as they say, it will have been a great experience

Date of experience: January 30, 2024
Florida
1 review
0 helpful votes
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Live the products!
January 30, 2024

I have found the products don't bother my skin. Coverage is really good. I am slowly buying all the products. I actually bought two different foundations and mix them for the match I like. Survey asked about hair care and hoping you're coming out with something new for hair as well.

Date of experience: January 30, 2024
Oregon
1 review
0 helpful votes
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Not worth the money
February 6, 2024

I love the products but the Power Camo Redness Defense is not worth the money. I was so excited to try this but it does not cover the redness on my face at all. I was thinking over time it would get better but there has been no change. Positive side, I'm using it as a primer but not to cover the redness on my face.

Date of experience: January 30, 2024
Pennsylvania
1 review
0 helpful votes
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Todo bien
January 30, 2024

Única experiencia amo la crema y los detalles q llegaron en la caja. Sinceramente amo esta línea completa

Date of experience: January 30, 2024
Ohio
1 review
0 helpful votes
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Shady
February 6, 2024

I only wanted to purchase the foundation and when I went to check out I pushed the 20% coupon that added concealer with 20% off and completed the purchase.
I really hope that I enjoy your product. Please credit my account $26.54. Thank you!

Date of experience: January 30, 2024
California
1 review
0 helpful votes
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Can't wait
January 30, 2024

I'm anxious to receive my face cream! I'll be happy if the reviews are true. I'll let you know after using it.

Date of experience: January 29, 2024
Virginia
1 review
0 helpful votes
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McKeeverC
February 6, 2024

The foundation that was chosen for me was too light. I can't wear it. I've filled out a return shipping label but I haven't received a reply. Please reply.

Date of experience: January 29, 2024
Georgia
1 review
0 helpful votes
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The order was wrong
February 6, 2024

I only wanted the $20. Off on my order and not anything else.

Date of experience: January 29, 2024
Georgia
1 review
0 helpful votes
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Awesome make- up
January 30, 2024

Love their make-up does not settle into your fine lines

Date of experience: January 29, 2024
Texas
1 review
0 helpful votes
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Beauty surprise
January 30, 2024

Easy selections, easy process, looking forward to using thi

Date of experience: January 29, 2024
Iowa
1 review
0 helpful votes
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Incredible Customer Service
January 30, 2024

My mind was blown at how above and beyond Max went to find the right color for me. Customer service like that is so rare these days that it absolutely made my day! Good people still exist and they're working at IL Makiage

Date of experience: January 29, 2024
Wisconsin
1 review
0 helpful votes
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Amazing products
January 30, 2024

I love their foundation and I am excited to try their eye shadow and highlighter.

Date of experience: January 29, 2024
Arkansas
1 review
0 helpful votes
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Ordering
February 6, 2024

I put in my order with no problem but the the only way to continue was to push auto replenish which I didn't want to do- then I had to go back and go through the process of canceling the auto part

Date of experience: January 29, 2024
Missouri
1 review
0 helpful votes
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Woke up like this
January 29, 2024

This is actually my second time ordering from ll Makiage and I Love how I get a perfect finish every time I wear #90, or #100. I will continue to order. Thank you guys for designing the perfect makeup.

Date of experience: January 29, 2024
New York
1 review
0 helpful votes
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Great products
January 29, 2024

My shopping experience is always easy and amazing. I'm always happy with the quality and results from using this brand.

Date of experience: January 29, 2024
Georgia
2 reviews
1 helpful vote
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I like the makeup; however, lipstick and other additions have been added without my permission. Also, I moved and stopped receiving the shipments for a year. When I finally realized that I was still being charged they won't refund the money or send me the makeup I never received. Now they won't even cancel my order and again sent me a thank you for your order with the lipstick that I don't want! Irritating

Date of experience: January 29, 2024
Georgia
1 review
0 helpful votes
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Ordering Process
January 29, 2024

The online shopping experience was simple, hassle free. Some upselling, but not objectionable, more informative and easy to decline if not interested. Overall, a mighty thumbs up! Looking forward to receiving my products.

Date of experience: January 29, 2024