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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Texas
1 review
0 helpful votes
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Very easy website to use
January 29, 2024

I love the website. It gives you discounts and very helpful in picking the right products for me.

Date of experience: January 29, 2024
Illinois
1 review
0 helpful votes
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Quick match
February 5, 2024

Easy to get the match that you need for your skin type, however I could not enter the e gift card that I had on my purchase, causing me to have to reach out to Customer Service after the purchase went through.

Date of experience: January 29, 2024
Missouri
1 review
0 helpful votes
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Customer Service
January 29, 2024

They really do stand behind their product 100%! If you aren't perfectly happy with your purchase they will help you find what works for you or give you your money back! Very quick to respond as well!

Date of experience: January 29, 2024
Colorado
1 review
0 helpful votes
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One of the best experience I've ever had for makeup it is just wonderful it goes on smoothly with the brush it's just awesome I just love this makeup and I just wanted to say thank you and whoever made this God bless you and you just have a wonderful life thank you so much be blessed.

Date of experience: January 29, 2024
Washington
1 review
0 helpful votes
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I absolutely loooooove this mascara!
January 29, 2024

My new go to mascara! This mascara is AMAZING! It actually has me wearing my fake lashes less because I almost get the same results with this mascara! It also feels healthier on my lashes! I love it & I'm addicted now!

Date of experience: January 29, 2024
Missouri
1 review
0 helpful votes
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Great Makeup & Service
January 29, 2024

The website is easy to use and the color matching is spot-on. It is easy to change your color for summer/winter or to skip/reschedule/fast track a delivery based on your needs. The makeup is exceptional as well!

Date of experience: January 29, 2024
Virginia
1 review
0 helpful votes
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Pleasantly Surprised!
January 29, 2024

I have bought other foundations which did not perform what they claimed. So far, I have been very pleased and am happy to choose to be subscribed for the next bottle.

Date of experience: January 29, 2024
California
1 review
0 helpful votes
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Excited!
January 29, 2024

I am giving my review a 5 star, due to how the process was for color matching and how easy the assessment was. I'm super excited to try the makeup, this could be a complete game changer for me as I have very sensitive skin. I think that after the questionnaire it's awesome they have you submit and photo of yourself in case your not quite sure about your skin tones. I look forward to trying my new makeup.

Date of experience: January 29, 2024
Georgia
1 review
0 helpful votes
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LOVE All Their Products!
January 29, 2024

Placing a replenish order as I can't be without. Love their entire product line.

Date of experience: January 29, 2024
California
1 review
0 helpful votes
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Almost, just not right
January 29, 2024

I love the product, it was just a little lighter than my usual color. It did feel great on my skin. Just one shade to light. I'll try again. I'm keeping it because I like the product

Date of experience: January 28, 2024
Massachusetts
1 review
0 helpful votes
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Great product
January 29, 2024

Have not found a product better. There concealer is absolutely the best

Date of experience: January 28, 2024
Pennsylvania
1 review
0 helpful votes
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Cancel order
February 5, 2024

Due to spotting WiFi service the same item was ordered twice. The error was discovered within 6 minutes of the first ordered being placed and I was told I could not cancel.

Date of experience: January 28, 2024
Washington
1 review
0 helpful votes
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Professional and Understanding
January 29, 2024

Very understanding about my situation and handled it perfectly well!

Date of experience: January 28, 2024
Canada
1 review
0 helpful votes
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Blessing!
January 29, 2024

I seriously don't have words to praise! Bestest foundation ever

Date of experience: January 28, 2024
Virginia
1 review
0 helpful votes
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The best
January 29, 2024

Best regards to the team. I always had problems finding my ideal foundation for me, but I just don't put on makeup very often, but with your products I am happy with a very natural and subtle finish and above all, it cares for and protects my skin. Thank you so much!

Date of experience: January 28, 2024
Pennsylvania
1 review
0 helpful votes
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Great experience so far
January 29, 2024

I decided to try the foundation. After the quiz, I ordered the foundation and concealer. I did an "add-on" of the boost serum but I meant to pick the exfoliation face wash. I didn't realize until I got the package.
I emailed Customer Support asking if I could return it. The refunded the product without me having to return it saying it was a one time gift as a new customer. And I got a $25 off voucher.
The foundation and concealer match my shade perfectly! I really like the way it feels on my skin. And I forget it's there. Even with sweating from a Trampoline park, it still looked intact.
Only downside is the price and you definitely get sucked into the subscription for a much better price.

Date of experience: January 28, 2024
Georgia
1 review
0 helpful votes
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Overcharged
February 5, 2024

My account was charged for 3 different amounts. I only wanted to try the foundation. Sad there is not a customer service phone number. I was charged over $130 and I will not be paying it. If they do not cancel I will dispute!

Date of experience: January 28, 2024
Colorado
1 review
0 helpful votes
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Love the foundation matching
January 29, 2024

Love the foundation matching. It takes the guesswork out.

Date of experience: January 28, 2024
South Carolina
1 review
0 helpful votes
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I was asked to review the makeup I recently purchased. Although I haven't used it for a long time, my experience has been wonderful. The makeup applies smoothly and looks great. I would definitely recommend it to anyone looking to try something new. Overall, I'm thrilled with this purchase!

Date of experience: January 28, 2024
Florida
1 review
0 helpful votes
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Great coverage
January 29, 2024

Only make up that covers my dark spots. Great products. I recommend it

Date of experience: January 28, 2024