Il MakiageReviews 8,922

I love the products I purchased but don't care for the push of subscription services and add on's. When I originally ordered I was automatically signed up for the subscription service which I was not interested in, so I was surprised when I was charged for and received an order I didn't want. It was an easy return and I was soon refunded but didn't want or ask for the subscription service or the hold of my money. This is my second order of Il Makiage products and find it frustrating with all the unwanted suggestions. I much prefer to visit a site to place my order without all the prompts which is why I gave 3 out of 5 stars.

I wrote a review on Makiage makeup. I received a $15 Code for doing so. I went to website, ordered a lip liner for $24. Including the $15 Code at Checkout.

Upon checking out another item popped up to purchase. I continuously hit the " Skin" button. Page then went to checkout, ADDED suggested item which brought total to $54.

I paid through PayPal and seen total checked out at $54, NOT COOL!

AFTER PAYING FOR FIRST ORDER OF MAKEUP, I will definitely close account.
I will also post to my 35.8 Followers on " X" what your site does.

Loved my foundation, color match without trying it on worked to perfection.

On the flip side the concealer was far from it…orange and I needed a neutral tone for my complexion. The customer service team is great in communicating to assure satisfaction, but my trial was up (items received arrived late as notified by II MAKIAGE and well beyond 14 days to received and try) and the company was quick to charge my credit card and notify me not to send the concealer back because the trial time-period is over. I'm sending it back!
I will not buy in this manner again.
They're trying to work with me to correct the concealer, so I'll give them 4 stars for effort.

I recently had an unsatisfactory experience with the Autoreplenish annual plan and felt compelled to share my feedback:

I've been a loyal customer since 2021, and unfortunately, my recent upgrade to the annual plan has left me thoroughly dissatisfied. To process my recent order for the base #120, the system required me to upgrade to the annual plan. Not only was the process unnecessarily complicated, but upon upgrading, I lost out on promised gifts and essential items from my order.

Despite reaching out to customer service, I was informed that the charge is non-refundable, even though my dissatisfaction stems from system-induced complications and missing products. This lack of flexibility and understanding is disheartening.

The overall experience has left me questioning the customer-centric approach of the company. I expected better service, especially as a long-term customer.

I hope my feedback prompts a reevaluation of customer policies and procedures to ensure a smoother experience for others.