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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Happy!
February 5, 2024

So far, I have been really happy will all the products I have tried and continue to use several. I've even turn3d my Mom onto a few of the products and she is very happy. My recent purchase was a gift to her, since she loved my new foundation.

Date of experience: February 4, 2024
Tennessee
1 review
0 helpful votes
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Fast and Easy
February 5, 2024

Very easy to order. Few clicks and I was able to order quickly.

Date of experience: February 4, 2024
California
1 review
0 helpful votes
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Quite devious
February 12, 2024

Even though I signed up for the trial period and was supposed to pay for only shipping. I got charged for the entire order. So that was a lie unfortunately

Date of experience: February 4, 2024
Colorado
1 review
0 helpful votes
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Love this company!
February 5, 2024

So helpful & knowledgeable! Plus they give surprises!

Date of experience: February 4, 2024
New Jersey
1 review
0 helpful votes
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Makeup sucks
February 12, 2024

It was quick and I liked the free stuff but the makeup accentuates fine lines and I would rather use my cover girl. It cosmetics is great and if I'm going to spend $45 on foundation I'm spending it there

Date of experience: February 4, 2024
Illinois
2 reviews
0 helpful votes
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Ok
February 12, 2024

I did the test to find my color and when I received it, it was too dark. I just need it one shade lighter.

Date of experience: February 4, 2024
New York
1 review
0 helpful votes
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Shade Matching
February 12, 2024

Unfortunately the shade that I received is too dark. I tried to find the correct shade with the options but the options were limited.

Date of experience: February 4, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent Experience
February 5, 2024

An easy, quick, understandable and user-friendly experience from beginning to end! The excellence of their products mirrors the ordering and customer service stellar experience! Customer for life!

Date of experience: February 4, 2024
Alabama
1 review
0 helpful votes
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Too many "offers" at checkout
February 5, 2024

The checkout process is a bit annoying with all the offers trying to get you to subscribe to this and that or add a product at a discount. Id like to be able to choose my items, make payment and be done. I wasn't even sure if I had completed the checkout process without searching my emails for confirmation. I just got out of there before accidentally signing up for something I didn't mean to.

Date of experience: February 4, 2024
Florida
1 review
0 helpful votes
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I use to get random charges for nothing! Please observe your system and handle my funds appropriately. I am currently unemployed and I do not have money to play with

Date of experience: February 4, 2024
Pennsylvania
1 review
0 helpful votes
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I Love This Makeup
February 5, 2024

This make-up makes my face feel very soft, and it matches perfectly with my skin. I will never use another make-up from anywhere else. I just ordered the lip products, can't wait for them to arrive.

Date of experience: February 4, 2024
California
1 review
0 helpful votes
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Customer emails
February 4, 2024

They are great at reminding you of your coupons expiring. I forgot I had one and when I get the reminder email I placed my order and applied my coupon! Thanks for the email on products I might like, the best selling items, and ones that match my questionnaire!

Date of experience: February 4, 2024
California
1 review
0 helpful votes
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Really upsetting
February 12, 2024

I can't believe they really make the makeup seem so perfect but comes in the mail completely off.

Date of experience: February 4, 2024
Pennsylvania
1 review
0 helpful votes
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Absolutely Amazing Products!
February 4, 2024

I started off with the foundation as my first purchase and, have continued to buy items since. I have been recommending products to friends and family since everything I have bought and used has won me over!

Date of experience: February 4, 2024
Arkansas
1 review
0 helpful votes
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Great Experience
February 4, 2024

For me an occasional glam girl, could not quite find the perfect foundation. With the quiz I felt confidence in knowing it would totally find the right shade. After reading other reviews and seeing videos had to give it a try. Can't wait for the perfect shade to arrive.

Date of experience: February 4, 2024
Ohio
1 review
0 helpful votes
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Exceeds my expectations
February 4, 2024

All of my orders have been received in quick order. All the products do exactly as they say I'm pleased with every product.

Date of experience: February 4, 2024
Canada
1 review
0 helpful votes
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First Order
February 11, 2024

I found I had to carefully review what my order stated as the quantity of the product I was ordering. Otherwise, I would have unwittingly ordered too much product. Also, I didn't see a final summary of my order which concerns me a little.

Date of experience: February 4, 2024
New Mexico
1 review
0 helpful votes
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Happy buying from ilMakiage
February 4, 2024

I've always had a great experience buying from ilMakiage. Even if they product wasn't the best fit for me, customer service was great!

Date of experience: February 4, 2024
Utah
1 review
0 helpful votes
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My first IL MAKIAGE order.
February 4, 2024

I recently ordered my first foundation and concealer from IL MAKIAGE and unfortunately the skin tone quiz didn't get my shades right. After reaching out to customer service regarding the issue Steph has been amazing trying to make things right and offered to exchange my products.
I should receive the new shades this week and I can't wait to give them another try.

Date of experience: February 4, 2024
Georgia
1 review
0 helpful votes
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Excellent customer service!
February 4, 2024

These people are awesome. I just had a question about my order and was given a $40 gift card! At first it didn't work and they immediately sent me a new one! Incredible customer service!

Date of experience: February 4, 2024