On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have sensitive skin so I was Leary about trying a new product but I am pleasantly surprised. It goes on smooth, no negative reactions. Looking forward to trying some of the other products
It's simply an amazing experience, loved the product and free gift with it. Customer service was exceptional as usual. Loved it!
Perfect match for concealer and foundation on the first try-incredible. It's been about a week of using it and so far I love it. Best I've ever used, nice matte finish, goes in nice and covers well. Doesn't lay in my lines and wrinkles (and I have plenty). Doesn't make them disappear but doesn't lay in them like what I was using before. I am keeping this and looking into trying some other things since this went so well. Shipped quick, very attentive communication and a bonus gift in my box!
Ordering my product of choice should be easy. Please do t make me take a survey and view more deals. Just let me order.
The foundation is wonderful, not cakey, good coverage and great color match
I had seen the ads on social media but often ignored because let's face it the pretty models are not wearing the product they are advertising LOL... welp I said why not it's free what could it hurt. I was BLOWN AWAY the match, the coverage, the longwear, it's all as advertised. I have worn MAC for ages and have made the switch to IL Makiage foundation forever! I've never had a foundation stay in place the entire day and into the night. It's very light too. Subscribe so you won't run out!
I love love love this company. Not only are their products amazing, but their customer service is too. Whether you don't like some thing or it's the wrong shade or any other issue with your order, they will handle it promptly and send you a replacement free of charge.
I am disappointed with my final product. I took the skin quiz answered a million questions and even sent a picture in and my foundation is way too dark and orange looking. This make up is not cheap and I was so very excited about getting it. Now I have a bottle of foundation sitting in my make up bag that I cannot use unless I mix it with another foundation of a lighter color. I will not order any other products.
Only brand I'll buy my make up from! Great quality and the foundation color match is so spot on. Can't wait to try my new lip gloss!
I'm very happy with my purchase that I'm spreading the news to all my friends about ILMakiage. I've only used the Power Lift 4 times, but so far I'm already very happy. And the "Woke up like this", is a Perfect Match. Finally I have a foundation I Love... Try it, you'll Like it..
It was a fun and easy way to find the perfect shade of foundation for my skin tone. I'm looking forward to playing with my selected trial to see results!
Placed an order for a face cream and mascara. Was simple to order and purchase. Love that they have Apple Pay which is convenient and quick to pay.
I got the wrong foundation and I didn't get my makeup brush I messaged them and they got back with me and are making it absolutely right! And extending my 14-day free trial until the actual product comes and making it 14 days after that I'm very happy with the customer service
I was unsure if I answered the questions correctly at first but when I received the product in the mail, it was brilliant. The products are truly amazing and blended nicely with my skin tone. Although I do not where makeup that often due to still wearing a mask at work, I truly appreciate the compliments when I do wear it. Thank you!
I have been using a shade that I finally realized is just too light for me. I emailed, asking for help in finding the right shade. I got a very quick response (on a Saturday NIGHT, for pete's sake), and the rep asked me a few questions. I immediately answered, and within 15 minutes she had found a better match, ordered it, and sent me a confirmation.
I ordered the "try before you buy" foundation which came with a gift. At the end of the transaction I was prompt to redeem gift so I clicked it. It instantly charged my account 41.00 for a concealer that I did not purchase. Within moments I sent a cancellation message andthey refused to cancel the order. They blamed me for clicking on gift link. I was told I had to wait for product, then return it!
AWFUL CUSTOMER SERVIC
Very informative site. Would love to be able to purchase a sample of foundation instead of a full order. Color match is helpful, but not always accurate.
Website is super user friendly and have loved all the products I've received so far. Very pleased, great quality!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members