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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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California
1 review
0 helpful votes
Follow Karina W.
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So far not so good! I've been pre authorized for the shipping and the full amount. Even when my confirmation email says I won't be charged until after I try it! So lame! 😒

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2024
California
1 review
0 helpful votes
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Too many questions after the sale
March 27, 2024

There were too many "after sale" questions. If I intended to buy other items I would have done so during my order process.

Date of experience: March 17, 2024
New Jersey
1 review
0 helpful votes
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Great customer service
March 27, 2024

Very responsive and helpful. Representatives work hard to help you find your match. Guarantee match by allowing an exchange for a better match.

Date of experience: March 17, 2024
Virginia
1 review
0 helpful votes
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Fraudulent all of the money came out as soon as I clicked the button and I'm pissed

Date of experience: March 17, 2024
Washington
1 review
0 helpful votes
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Get product
March 27, 2024

So far loving everything and I really hope my renewal turns out great so I can order more stuff.

Date of experience: March 16, 2024
California
1 review
0 helpful votes
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Good, I think ….
March 27, 2024

Very easy but it didn't ask me anything about my skin tone and what color would best match me. Is there just one color?

Date of experience: March 16, 2024
Washington
1 review
0 helpful votes
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Non paid influencer review
March 27, 2024

I was under the impression you were only charged the "try me" fee. I was charged the entire price.you cannot find a phone number to speak with a live person.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
Hawaii
1 review
0 helpful votes
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NOT EASY TO CHECK OUT
March 27, 2024

There are so many "add on" ads that it is very difficult to check out.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
District of Columbia
1 review
0 helpful votes
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Very good
March 27, 2024

Excellent products in this purchase I hope it is satisfactory, nothing complicated when buying

Date of experience: March 16, 2024
Indiana
1 review
0 helpful votes
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WONDERFUL product!
March 27, 2024

II Makiage does a great job matching their foundation to your skin tone. They ask a series of questions, and then recommend a shade. They were absolutely SPOT ON, with my color! The product is SO nice….the best foundation I have ever used. It goes on VERY smoothly, especially using their brush (which I received as a free gift!). They offer discounts for buying more than one of their products, and also IF you want to auto subscribe. (No obligation, at all). I think I am going to try some of their skin care products.

Date of experience: March 16, 2024
Pennsylvania
1 review
0 helpful votes
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Happy
March 26, 2024

It was quick and easy to place my order. I went to the web site and immediately found what I was looking for.

Date of experience: March 16, 2024
Alabama
1 review
0 helpful votes
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Charged full price
March 26, 2024

I did the try before you buy and was charged full price for the order. If that was the case, I would rather go in the store to make sure that it's my "perfect" tone. I'm not a fan of this already!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
Colorado
1 review
0 helpful votes
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I am loving it!
March 26, 2024

I definitely was skeptical of the IL Makiage brand at first. I am loving their products. Definitely has exceed my expectations. Love how smooth and flawless I look with their products.

Date of experience: March 16, 2024
Oregon
1 review
0 helpful votes
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Buying Experience
March 26, 2024

I REALLY AND TRULY HATE THE POP UPS FOR ADDITIONAL PRODUCTS...really turns me off on a product, in fact I almost backed out of the purchase

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
Louisiana
1 review
0 helpful votes
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Purchase experience
March 26, 2024

There are so many things on the site that I wanted it was hard to decide! The site was easy to navigate and I ended up getting exactly what I wanted. I can't wait to try my new find!

Date of experience: March 16, 2024
West Virginia
1 review
0 helpful votes
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Excited 😊
March 26, 2024

Just ordered I am so excited for this to come in so I can try it

Date of experience: March 16, 2024
New York
2 reviews
0 helpful votes
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Power Redo
March 26, 2024

Love it! You don't need much so it's worth the money. It feels really nice too. I used it on my forehead and crows feet. I like the free gift of mascara as well. The product comes in a luxurious glass jar with a spatula held on top with a magnetic lid.

Date of experience: March 16, 2024
Georgia
1 review
0 helpful votes
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Makeup feels so good on your face! Easy to remove at the end of the day.

Date of experience: March 16, 2024
Canada
1 review
0 helpful votes
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Good
March 26, 2024

I don't see the place where I can put my welcome10 code therefore wasn't able to use the promotion code

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
California
1 review
0 helpful votes
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Wrong color match suggestion
March 26, 2024

I was hesitant about reordering with you guys because I have ordered from you before and I took the quiz again because I couldn't remember at first what color I was matched with This time it matched me with the 60 but then I was able to find an old order and I have used color 100 and I use 105 during the summer. So again not sure why it would match me with the 60 but looking at the color completely wrong so I did not go with what that quiz suggested I went with the original quiz that I took hopefully this is not something that goes on on your website to where it gives different information each time a product disordered

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024