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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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California
1 review
0 helpful votes
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Easy and convenient!
March 26, 2024

Have ordered last year and love the tanning mouse. Wish they would sell just mouse as don't need mitt and brush every time. A waste

Date of experience: March 15, 2024
Missouri
1 review
0 helpful votes
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Cancel the order and do refund plz
March 26, 2024

Please cancel my order and please refund it.I don't want to purchase this.I placed few other products too plz do refund.

Thank you

Date of experience: March 15, 2024
Pennsylvania
1 review
0 helpful votes
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Unbelievable products
March 26, 2024

I purchased the redness reducing primer and the color match foundation. How an online survey resulted in the perfect color match blows my mind! Hands down best primer and foundation I have ever used! So excited to have found these items!

Date of experience: March 15, 2024
Georgia
1 review
0 helpful votes
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Loving this self-tanner.
March 25, 2024

Love this self-tanner. Easy match and ordering works very good!

Date of experience: March 15, 2024
New York
1 review
0 helpful votes
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Free full size gift
March 25, 2024

I was not told what my gift is and I'd like to know please

Date of experience: March 15, 2024
Washington
1 review
0 helpful votes
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Easy peasy
March 25, 2024

Your website is attractive and easy to use. The only thing I would appreciate is the skin search to see what is right for me, I'd love it if it was saved so I wouldn't have to do the questionaire every time.

Date of experience: March 15, 2024
Oregon
1 review
0 helpful votes
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Absolutely amazing products!
March 25, 2024

I love the look and feel of everything! Feels like I'm not wearing anything! The coverage is great and last all day! They really work with you to get the right shade and product and have always responded quickly and professionally. If there were more than five stars allowed, I'd give it a ten at least. Customer for life!

Date of experience: March 15, 2024
Illinois
2 reviews
0 helpful votes
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Love this skin care
March 25, 2024

Ordering is always easy. I just wish they'd offer something other than mascara as the free gift as i only use waterproof mascara and they don't make it so i throw it away!

Date of experience: March 15, 2024
Illinois
1 review
0 helpful votes
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I added by accident the second product, I don't know how to cancel it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024
Nebraska
1 review
0 helpful votes
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Future
March 25, 2024

I don't mind trying out a product but I don't appreciate being charged for future anything. Please cancel

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024
Colorado
1 review
0 helpful votes
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Hi

I have never felt so well taken care of and heard and my fears validated as i did with Il Makiage.

They listened to me. They heard me. They accepted and valued my journey to finding a foundation that works for me.

I am really appreciative of the way i was made to feel and that's why I keep on coming back to Il Makiage.

Date of experience: March 15, 2024
New Jersey
1 review
0 helpful votes
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Best foundation I ever used
March 25, 2024

The pore serum is amazing and the foundation matches perfectly and looks natural

Date of experience: March 15, 2024
Florida
1 review
0 helpful votes
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Accountable
March 25, 2024

My shipment was late and they gave me a $15 e voucher.

Date of experience: March 15, 2024
California
2 reviews
0 helpful votes
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Great service
March 25, 2024

When ordering, it's always fast and easy! It's also easy when you are returning something. This company really cares!

Date of experience: March 15, 2024
New York
1 review
0 helpful votes
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I was unhappy to find that several current coupon codes wouldn't work. It was only after many, many tries that one for 10% off worked; but not the one for 20% off.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024
Delaware
1 review
0 helpful votes
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Still coming back to II Makiage
March 25, 2024

So far so good, for a 61-year-old African American woman! I am grateful for these products...
Thank you again

Date of experience: March 15, 2024
Florida
1 review
0 helpful votes
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Charged a different amount
March 25, 2024

I was told I would be charged only $6.28 but I see another transaction for $80.95 I'm confused

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024
Wisconsin
1 review
0 helpful votes
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Very bad customer service. Couldn't get a hold of anyone on how to change my order before they shipped the wrong color again. Now I do a return. Waste of time and money.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024
Oklahoma
1 review
0 helpful votes
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Quality products
March 25, 2024

Got my shipment in a timely manner. Updates were on point I also received some extra goodies with what i ordered. I ordered concealer and foundation they sent liquid eyeliner and a brush for "free" unfortunately the makeup isn't my shade 🥺 but the products does seem of good quality

Date of experience: March 15, 2024
Massachusetts
1 review
0 helpful votes
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Ok ok ok!
March 25, 2024

Super pleased with the results! And I was contacted right away to explain a thing or two, thank you so much for that.

Date of experience: March 15, 2024