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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Have ordered last year and love the tanning mouse. Wish they would sell just mouse as don't need mitt and brush every time. A waste
Please cancel my order and please refund it.I don't want to purchase this.I placed few other products too plz do refund.
Thank you
I purchased the redness reducing primer and the color match foundation. How an online survey resulted in the perfect color match blows my mind! Hands down best primer and foundation I have ever used! So excited to have found these items!
Love this self-tanner. Easy match and ordering works very good!
I was not told what my gift is and I'd like to know please
Your website is attractive and easy to use. The only thing I would appreciate is the skin search to see what is right for me, I'd love it if it was saved so I wouldn't have to do the questionaire every time.
I love the look and feel of everything! Feels like I'm not wearing anything! The coverage is great and last all day! They really work with you to get the right shade and product and have always responded quickly and professionally. If there were more than five stars allowed, I'd give it a ten at least. Customer for life!
Ordering is always easy. I just wish they'd offer something other than mascara as the free gift as i only use waterproof mascara and they don't make it so i throw it away!
I added by accident the second product, I don't know how to cancel it.
I don't mind trying out a product but I don't appreciate being charged for future anything. Please cancel
Hi
I have never felt so well taken care of and heard and my fears validated as i did with Il Makiage.
They listened to me. They heard me. They accepted and valued my journey to finding a foundation that works for me.
I am really appreciative of the way i was made to feel and that's why I keep on coming back to Il Makiage.
The pore serum is amazing and the foundation matches perfectly and looks natural
My shipment was late and they gave me a $15 e voucher.
When ordering, it's always fast and easy! It's also easy when you are returning something. This company really cares!
I was unhappy to find that several current coupon codes wouldn't work. It was only after many, many tries that one for 10% off worked; but not the one for 20% off.
So far so good, for a 61-year-old African American woman! I am grateful for these products...
Thank you again
I was told I would be charged only $6.28 but I see another transaction for $80.95 I'm confused
Very bad customer service. Couldn't get a hold of anyone on how to change my order before they shipped the wrong color again. Now I do a return. Waste of time and money.
Got my shipment in a timely manner. Updates were on point I also received some extra goodies with what i ordered. I ordered concealer and foundation they sent liquid eyeliner and a brush for "free" unfortunately the makeup isn't my shade 🥺 but the products does seem of good quality
Super pleased with the results! And I was contacted right away to explain a thing or two, thank you so much for that.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

