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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Texas
1 review
0 helpful votes
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Foundation and Primer
April 11, 2024

Loved both the foundation and primer. It feels really great on your skin. The eyeliner that was sent as a free gift was really great too. The customer service experience was incredible. I plan on trying some of their other products.

Date of experience: April 1, 2024
Alabama
1 review
0 helpful votes
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Need to Exchange
April 11, 2024

Trying to do an exchange and things are not clear for the process.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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Great Customer Service!
April 11, 2024

I tried the samples and they weren't quite right. There was never a hesitation to make it right. The Customer Service was spectacular!

Date of experience: April 1, 2024
New Mexico
1 review
0 helpful votes
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Only wanted one item
April 11, 2024

I only wanted the wrinkle filler. The site would not let me "view my order" to delete the plump up cream. After numerous tries and other avenues, I ended up having to start all over. This was rather frustrating.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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Why did I get charged 2x. It says they will not charge you till you try it but was charged for the product and additional 7
Dollars

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
New Mexico
1 review
0 helpful votes
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Nice website
April 11, 2024

Easy to use and navigate website the instructions and information are very helpful and easy

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Bad shade color
April 11, 2024

My face looks orange and very disappointed as I have heard great reviews.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Georgia
1 review
0 helpful votes
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I love your products and I will continue to support as long as I am happy with the products. I took the auto purchase off not because I'm disappointed with the results, but when summer comes around and my complexion changes I wont be able to wear the same shades.

Date of experience: March 31, 2024
Michigan
1 review
0 helpful votes
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No Filter disappointment
April 11, 2024

I love the product but the packaging is deceptive. Can't tell how much product is in the bottle and in fact it ran out after 30 days use and I did not use it every day. Pretty disappointing. The bottle says 25ml and maybe the pump is broken but because of the packaging I can't open the bottle to check.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Not the right shade color
April 11, 2024

My face literally looks orange … very disappointing after reading all great reviews and everything. I was pretty exited, until I wasn't. Bummer

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Texas
1 review
0 helpful votes
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Bad shade but made it right!
April 11, 2024

I received a 20 dollar coupon and so I figured I would give it another try.

Date of experience: March 31, 2024
North Carolina
1 review
0 helpful votes
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Il makiage experience
April 10, 2024

Very easy to navigate website & easy to check out- provides numerous payment options!

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Wrong shade
April 10, 2024

I picked a shade that was too dark for me. I'm rectifying that mistake with this order! Your primer is excellent!

Date of experience: March 31, 2024
Tennessee
1 review
0 helpful votes
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One free bottle
April 10, 2024

I am very confused because i saw an add for your 1st bottle free. I signed up for it and now i have a $50 charge on my card

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Texas
1 review
0 helpful votes
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So much for TRYING BEFORE buying
April 10, 2024

My card was charged almost $100 immediately. For solely THIS reason I will not be repurchasing. You cannot be trusted to have integrity, and that just says it all…for me.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Great products
April 10, 2024

Love the primer especially and just ordered a lip liner…also the foundation is very good too

Date of experience: March 31, 2024
Virginia
1 review
0 helpful votes
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Self Tanning
April 10, 2024

I brought the self tanner just to use until I had time to get some sun. But I loved it so much I kept using and love it. Will be ordering the tanner again.

Date of experience: March 31, 2024
Minnesota
1 review
0 helpful votes
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Remarkable!
April 10, 2024

I love these products... I've been using them for three years now and they are game changers in the day and the life of me!

Date of experience: March 31, 2024
Oregon
1 review
0 helpful votes
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Lo recomiendo a mi me gusto mucho!
April 10, 2024

En lo personal el producto me fusiono mejor que el que estaba usando estoy muy contenta!

Date of experience: March 31, 2024
North Dakota
1 review
0 helpful votes
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Concealer & foundation
April 10, 2024

It could be my fault also picking out the wrong color. I am hoping that the new ones U send will be just the right ones. Also, please send me a free return label so I can get the pkg.sent back.
Thank You, Trisha Stellon

Date of experience: March 31, 2024