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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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HORRIBLE
April 10, 2024

THEY CHARGED ME 87 BUCKS, AND IT SAID THAT I HAD TO PAY 5 DOLLARS, AND I CANT CANCEL MY ORDER! DONT BUY ANYTHING FROM THIS SITE!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Scam
April 9, 2024

$136.87 was withdrawn from my account for a purchase that I did NOT authorize. I asked for an immediate refund and was told it was a hold for a try before you buy. This is absurd. I want my money back and no longer want the product.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Pennsylvania
1 review
0 helpful votes
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Foundation
April 9, 2024

Did not get a free gift? Otherwise very nice! This is my second order for foundation First order I got a brush. The second order nothing. Wondering why?

Date of experience: March 30, 2024
New Jersey
1 review
0 helpful votes
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I just placed an order that kept changing the prices. Very confusing website. Also so wrote to get assistance with choosing products and other issues. Answers were mostly irrelevant.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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I never get the right shade, I spent a lot of money on products I can't use, but with the questions plus THE PICTURE I think we NAILED IT!

Date of experience: March 30, 2024
Oklahoma
1 review
0 helpful votes
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Wonderful
April 9, 2024

It was super easy, very user friendly. The deals/offers were great.

Date of experience: March 30, 2024
New Jersey
1 review
0 helpful votes
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I was excited to try this trial makeup experience. On completing the questionnaire I was fitted with my makeup, concealer and primer then I wason my way to checkout. Using my debit card which I've always done for purchases on different websites my card was declined and I was forced to purchase with said card at full price on the spot skipping any and all trial options. Ofcourse I'm here wondering why did it not work initially. Maybe ll Mikiage will have a response for that question. I rated my experience with a 2.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Very easy to get your perfect match. I can't wait to come back with an update review!

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Wrong shade
April 9, 2024

I used your pick a shade and it was completely off

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
North Carolina
1 review
0 helpful votes
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DOUBLE CHARGED
April 9, 2024

I ordered from the company and I was only to be charged shipping but then you charge me for the product the same day. It was to be a trial and then if It worked after 14 days I would be charged. What is the issue here. Then you charge me for shipping and handling on that also. Incorrect billing practices.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Great products
April 9, 2024

Love the exfoliator. Leaves my skin clean refreshed not dried out.

Give it a whirl you might get hooked on like me.

Date of experience: March 30, 2024
Colorado
1 review
0 helpful votes
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So easy and fast
April 9, 2024

Questions were very simple to answer and very fast. I'm super excited to see how my color matches up with my skin

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
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Can't even cancel my order no optionssss within minutes of payment processing- you have no right to change your order its crazy

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
Virginia
1 review
0 helpful votes
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Easy shopping
April 8, 2024

Easy to find and order product. Excited to try it. Hope it works as advertised to fill in wrinkles

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
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Good experience
April 8, 2024

Easy to order. Prompt delivery. No hassle return. Excellent product. Very happy with quality, service and integrity.

Date of experience: March 29, 2024
Wisconsin
2 reviews
0 helpful votes
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Not great
April 8, 2024

I tried to get the right foundation color in the past with no luck. This time I went with the recommended foundation color…still not right/too yellow. Super disappointing.
Would not recommend this product based on my experience,

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
Tennessee
1 review
0 helpful votes
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Customer service
April 8, 2024

I accidentally thought I had ordered something and they handled it beautifully.

Date of experience: March 29, 2024
Rhode Island
2 reviews
0 helpful votes
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Confusing
April 8, 2024

It could be just my age, but I was a little confused about the exact item I think I'm getting. The wording sounds similar for different products.

Date of experience: March 29, 2024
Virginia
1 review
0 helpful votes
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Great products
April 8, 2024

All of the products I have tried are great and don't break out my sensitive skin. Products arrive in a timely manner

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
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Fue fácil procesar el pedido
April 8, 2024

Veo muchos review voy a tratar los productos después enviaré mi opinión

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024