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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Minnesota
1 review
0 helpful votes
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They got it wrong
April 15, 2024

I sort of liked the first foundation I tried but I wanted more coverage. The next two formulas that were sent were no where near my tone. Very yellow looking. Disappointed & returning them.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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New make up
April 15, 2024

Good afternoon.
Very good products, nothing more than the makeup tone, it was too light for me

Date of experience: April 5, 2024
Hawaii
1 review
0 helpful votes
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The return process was excellent. No issues or questions etc. Plumping Cream is brand new; unopened.

Placing order was easy. Auto Replenish for Eye Tightener; can't wait to try it!

Date of experience: April 5, 2024
New Jersey
1 review
0 helpful votes
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Great products
April 5, 2024

I love the foundation - I typically have a difficult time finding the right shade but Il Makiage makes the process less stressful - I was able to find the perfect shade! I also love the eye shadow quads - the colors compliment each other - super easy to use.

Date of experience: April 5, 2024
Indiana
1 review
0 helpful votes
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I did not sign of yo subscribe to this makeup. Now I've been charge 81.32 for God knows what. It better get cancelled. I will leave horrible feedback like I've read about you.

Date of experience: April 5, 2024
Georgia
1 review
0 helpful votes
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HORRIBLE first impression!
April 15, 2024

What in the world?! Why was I charged for something that y'all said I wouldn't be charged for until April 28th?! What if the makeup gets here and I hate it?! Something TOLD me to check my account right after and boom, yall charged me and took the money out my account! Why the false advertisement? So what if the $47 being taken out today put my account in the negatives?! This is such a HORRIBLE first impression! Return my money and keep your product please! Thanks

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Mala experiencia
April 15, 2024

No me gustó la manera e que me confundieron e hicieron que pidiera un producto que no deseaba! Me cobraron de manera inmediata en mi tarjeta todo y no hay forma de cancelar el pedido

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
District of Columbia
1 review
0 helpful votes
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Very happy
April 15, 2024

I am so happy with all of your products overall, just the price is a little high. If you can give discount to your customers instead of subscription it will allow us to try new products and may be purchase more.
Thank you

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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First time buyer
April 15, 2024

Can't wait until my order arrives.
Will give a more detailed rating then.
Too many text messages regarding items to purchase.sorry.

Date of experience: April 5, 2024
Georgia
3 reviews
0 helpful votes
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Hard to Order
April 5, 2024

Difficult to understand difference in products. Difficult to know foundation color needed. Does a brush come with foundation at all? $45 for a brush? Giving it a try anyway.

Date of experience: April 5, 2024
Florida
1 review
0 helpful votes
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Experience
April 15, 2024

This is my 2nd order. Customer service has been wonderful.ni love the foundation and now trying the powerlift. I would recommend this company's products 100%

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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It was easy to order … no fuss and only $5.00 for delivery which I liked annnnd I received an email immediately thanking me for my purchase and giving me a contact should I have any questions.

Date of experience: April 4, 2024
Oregon
1 review
0 helpful votes
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Click bait
April 15, 2024

Had high hopes, especially for someone who gets decent results with full coverage "drug store makeup". Super disappointed. Only some fine lines and wrinkles and no breakouts since I was a teenager (now 40). This stuff was pretty much the opposite of every claim. Heavy, smelled like sunblock, greasy, orangey, settled in lines I didn't even know I had, and gave me 2 pimples. Couldn't wait to come home and wash my face. Tried for several days and it seemed to get worse w each application. Super sad but, it Made me appreciate my natural skin will be returning.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Missouri
1 review
0 helpful votes
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Best makeup ever!
April 15, 2024

Easy from beginning to end! At 53 I need something for mature skin. Dark spots, fine lines & wrinkles. The foundation, primer & concealer are all amazing & provide the best coverage. I never thought I'd find something online that was such a great match.

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
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Disappointed
April 15, 2024

I purchased the lip plump didn't work for me at all

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Alabama
1 review
0 helpful votes
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Pay attention at checkout
April 15, 2024

I really like the makeup. I have a subscription for the Woke Up Like This Foundation #35. However I accidentally agreed to add on products when I was checking out.
Be sure to read carefully when submitting your order.

Date of experience: April 4, 2024
Ohio
1 review
0 helpful votes
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Good
April 15, 2024

So far so good. This mascara and primer is the best. Not sold on the concealer or foundation though.

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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Great
April 15, 2024

Great product, good service. There wasn't anything wrong with the make up, I loved it. It just wasn't my right shade. It's really nice though.

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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No confirmation email
April 15, 2024

I never received an order confirmation email. Luckily I took a screenshot with order #

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Missouri
1 review
0 helpful votes
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It says try for free and charged my card for the full amount

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024