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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have very good experience with IL Makiage of buying different products for my regular makeup. It looks so real and I got so many compliments from my friends and colleagues that your skin looks so young and pretty. Thanks to IL Makiage for setting my foundation and sending me beautiful gift as well.
I made a switch from MAC Cosmetics because it was two studio finished for me. And I went to El mage and have not been disappointed since. I love the weightless feel and how beautifully it matches my complexion. The only thing I wish is that there were a physical store so I can try some other things out.
I experienced some issues with my foundation bottle leaking. As soon as they heard about it they immediately offered to replace it. I didn't ask for a replacement only curious if it was a known issue or possibly just defective bottle. So very much appreciative for the replacement.
I was charged the full price and the "trial" charge. I requested customer service refund my order as I did not receive the product or the promotion before then charged my full price. A terrible experience indeed.
I was skeptical about the color match but it was pretty spot on. Price is higher than I'd like to spend for foundation.
Excellent service and fantastic product! I love the foundation and eye liner, and I'm excited to try more products! Thank you!
I only order what I need not what you think I should order. Also, I don't use foundation, concealer and mascara. I do like the skin care. I wish you would do other free stuff eg: lip gloss not always mascara. Thank you.
Ad said I would be charged 5 dollars for shipping and handling and wouldn't be charge for the product (try it before you buy it) until 14 days later. I was charged the entire amount immediately. You are automatically signed up for auto replenishment, and says you can cancel anytime but it's not that easy. There is no button to click to not be enrolled or to cancel auto replenishment. You have to email them.
Love how the makeup feels on my skin, color match was spot on. It gives me a little glow. I usually use powder foundation and I really like how the IL Makiage feels silky. It lasts all day too! I am looking forward to trying other products.
They made the ordering process pretty easy. I just hope the shade they send will be what I want. I'm excited to see the results.
The site refused both of my credit cards even after several entries. I tried one last time and the order went through. Very frustrating.
Tried to do the try before you buy and it told me just to pay the shipping and it charged my card the whole total and it won't let me cancel it!
IF I agreed to go on the auto replenishment program, which I did MY part and checked yes. I DID NOT receive the additional 10% off my current order as promised (YOUR part)….please correct this error
Have ordered for years from Il Makiage and can't say enough great things about them. I have loved every product I've ever purchased. Their makeup and brushes are high quality and even their customer service can't be beat.
I received my foundation with product all over as it did not have a pump the cap I was open and it doesn't tighten to close. I was very displeased to open a box with foundation poured out every where.
The process to order the product, Self Tanning Lotion, is very simple. The site helps with choosing the right formula and making sure it is the right product for you.
The ordering process is not cool! They say you tried for 14 days free but yet they took out the money from my account already, and I barely placed the order… now i want to cancel!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

