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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Kentucky
1 review
1 helpful vote
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Pushy
April 17, 2024

Just wanted to order the product without all the other in your face offers

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Canada
1 review
1 helpful vote
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Very nice products
April 17, 2024

I have very good experience with IL Makiage of buying different products for my regular makeup. It looks so real and I got so many compliments from my friends and colleagues that your skin looks so young and pretty. Thanks to IL Makiage for setting my foundation and sending me beautiful gift as well.

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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Great product
April 17, 2024

I made a switch from MAC Cosmetics because it was two studio finished for me. And I went to El mage and have not been disappointed since. I love the weightless feel and how beautifully it matches my complexion. The only thing I wish is that there were a physical store so I can try some other things out.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
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Easy to order
April 17, 2024

Took the test It gave me my match and I ordered. It is simple and easy

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
Tennessee
1 review
0 helpful votes
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Making It Right
April 16, 2024

I experienced some issues with my foundation bottle leaking. As soon as they heard about it they immediately offered to replace it. I didn't ask for a replacement only curious if it was a known issue or possibly just defective bottle. So very much appreciative for the replacement.

Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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"Try before you buy" is a scam
April 16, 2024

I was charged the full price and the "trial" charge. I requested customer service refund my order as I did not receive the product or the promotion before then charged my full price. A terrible experience indeed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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Awesome foundation!
April 16, 2024

I was skeptical about the color match but it was pretty spot on. Price is higher than I'd like to spend for foundation.

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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Thank you!
April 16, 2024

Excellent service and fantastic product! I love the foundation and eye liner, and I'm excited to try more products! Thank you!

Date of experience: April 6, 2024
Virginia
1 review
0 helpful votes
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Order
April 16, 2024

I only order what I need not what you think I should order. Also, I don't use foundation, concealer and mascara. I do like the skin care. I wish you would do other free stuff eg: lip gloss not always mascara. Thank you.

Date of experience: April 6, 2024
Delaware
1 review
0 helpful votes
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False advertisement
April 16, 2024

Ad said I would be charged 5 dollars for shipping and handling and wouldn't be charge for the product (try it before you buy it) until 14 days later. I was charged the entire amount immediately. You are automatically signed up for auto replenishment, and says you can cancel anytime but it's not that easy. There is no button to click to not be enrolled or to cancel auto replenishment. You have to email them.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
Pennsylvania
1 review
0 helpful votes
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Loving!
April 16, 2024

Love how the makeup feels on my skin, color match was spot on. It gives me a little glow. I usually use powder foundation and I really like how the IL Makiage feels silky. It lasts all day too! I am looking forward to trying other products.

Date of experience: April 6, 2024
New York
1 review
0 helpful votes
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Ordering process
April 6, 2024

They made the ordering process pretty easy. I just hope the shade they send will be what I want. I'm excited to see the results.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Challenges. Poor rating assigned.
April 16, 2024

The site refused both of my credit cards even after several entries. I tried one last time and the order went through. Very frustrating.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
New York
1 review
0 helpful votes
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Ugh!
April 16, 2024

Tried to do the try before you buy and it told me just to pay the shipping and it charged my card the whole total and it won't let me cancel it!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
Connecticut
1 review
0 helpful votes
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IF I agreed to go on the auto replenishment program, which I did MY part and checked yes. I DID NOT receive the additional 10% off my current order as promised (YOUR part)….please correct this error

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
Florida
1 review
0 helpful votes
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Amazing company
April 6, 2024

Have ordered for years from Il Makiage and can't say enough great things about them. I have loved every product I've ever purchased. Their makeup and brushes are high quality and even their customer service can't be beat.

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Horrified
April 15, 2024

I received my foundation with product all over as it did not have a pump the cap I was open and it doesn't tighten to close. I was very displeased to open a box with foundation poured out every where.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Tennessee
1 review
0 helpful votes
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Makeup
April 5, 2024

Very quick and easy
Love these products. Like wearing nothing

Date of experience: April 5, 2024
Florida
1 review
0 helpful votes
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Ordering process
April 15, 2024

The process to order the product, Self Tanning Lotion, is very simple. The site helps with choosing the right formula and making sure it is the right product for you.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Ordering process
April 15, 2024

The ordering process is not cool! They say you tried for 14 days free but yet they took out the money from my account already, and I barely placed the order… now i want to cancel!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2024