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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Florida
2 reviews
0 helpful votes
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Il Makiage
April 14, 2024

I absolutely love this product. It's feels great on my skin and makes my skin look brighter.

Date of experience: April 4, 2024
Colorado
1 review
0 helpful votes
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Lizzie
April 14, 2024

I have large pours and this primer made my face so smooth it took years off my face my skin with foundation on is just beautiful

Date of experience: April 4, 2024
North Carolina
1 review
0 helpful votes
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From rough to smooth stuff
April 14, 2024

My skin is so much softer. Wrinkles are decreasing. Containers have weight to them so its easier to handle

Date of experience: April 4, 2024
Illinois
1 review
0 helpful votes
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Money withdrawn early
April 14, 2024

They say your money it's gonna be taken after you try the product and if you want to keep it, and I just got a notification from my card that the total amount was paid.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Rhode Island
1 review
0 helpful votes
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I feel Beautiful
April 14, 2024

To know that I get dressed and wear IL MAKIAGE, and step out into the world confident, beautiful, and happy! I have never been stopped so many times to ask me what I use?! This is Incredible! Lightweight, long lasting and so WORTH THE BUY! I have made basically $500-700 worth in IL MAKIAGE! Wish it was a little less expensive but right now this is wonderful 😍😍😍

Date of experience: April 4, 2024
Pennsylvania
3 reviews
0 helpful votes
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Excellent customer service!
April 14, 2024

They go above and beyond to make sure that you find the perfect match to your skin. I am on my third bottle because the matches just weren't right and they haven't complained once about it. And because of that I have decided to stick with them and try all their make up. This is how you keep customers happy and they will return.

Date of experience: April 4, 2024
Rhode Island
1 review
0 helpful votes
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Perfectly flawless match
April 14, 2024

I purchased woke up like this foundation and the application and color match are perfect! I'm excited to try many other products!

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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Il Makiage plumper
April 14, 2024

I thought I was buying something to reduce the bags under my eyes. This did not do it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Tennessee
1 review
0 helpful votes
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Superb customer service
April 14, 2024

Il Makiage and their outstanding customer service is unheard of in todays market place. Based just on this I have no doubts their products will be just as outstanding.

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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Excellent
April 14, 2024

I accidentally ordered 2 of the same thing. I wanted to cancel 1 and found out I couldn't cancel the 2nd one. But I was given a 40 e-gift card. That in itself made everything right. I've ordered from you before the primer. And I love it. Great job this company did for me. I'm greatly appreciative!

Date of experience: April 3, 2024
Oregon
1 review
0 helpful votes
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La verdad que la base cumple todas las expectativas queda super bien
Y el delineador me encanta 💖 lo recomiendo 100%
Me gustaría probar el labial los tonos están increíbles

Date of experience: April 3, 2024
Michigan
2 reviews
0 helpful votes
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Great face cream
April 14, 2024

This cream smells great. Not overpowering. Light fresh scent. Provides great moisture on my facial skin. My face feels firmer too

Date of experience: April 3, 2024
Missouri
1 review
0 helpful votes
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I have loved the moisturizer I get on auto send from you but the last two orders have come with a free gift that was damaged and unusable upon arrival. Both times it was a pencil eye liner broken in half. Excited to get a free gift but bummed both times as both were unusable

Date of experience: April 3, 2024
New York
1 review
0 helpful votes
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Overcharge
April 13, 2024

I tried ordering 1 item and was charged 3 times. I immediately tried to get them removed and refunded and no on could help me. I will not be purchasing again and my bank will be disputing

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Georgia
1 review
0 helpful votes
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Just ordered today
April 13, 2024

And you are already asking for a review? OK. Navigating your site really needs work. Numerous times I just gave up and closed the window. If you hadn't offered me 10% to finish, I probably would have just walked away. I hope the products are worth the hassle. I will review once it's been more than 2 hours since I place my order.

Date of experience: April 3, 2024
Georgia
1 review
0 helpful votes
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Tan in a Bottle
April 13, 2024

It works wonderfully! Not streaks or smell. Goes on smooth.

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
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Problems every time with site
April 13, 2024

I've just recently started using your products, this is my 3rd purchase. I have had an issue every time I've used your site. Either it won't take the promo code, kicks me out, ordered more than I did, etc. Otherwise happy. This time it kicked me out. From what happened this time I knew to wait, and sure enough, it went through even though your site showed it didn't. That's a hassle.

Date of experience: April 3, 2024
New York
1 review
1 helpful vote
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Awesome company!
April 13, 2024

I had a concern about billing which turned out to be correct once it was clarified by customer support. Due to the problem, they offered me a $50 gift code! They went above and beyond. Would definitely order from them in the future and in fact just used my gift code to order more skin care products.

Date of experience: April 3, 2024
Kentucky
1 review
0 helpful votes
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Awesome Products
April 13, 2024

Not only are the products awesome, but their customer service is by far the best. CS is very important to me so this keeps me buying.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Customer service/product review
April 13, 2024

Customer service was great. I was provided with a detailed response explaining the process for my request

The camo primer was disappointing. The product felt silky and smooth when applying to my face but it did nothing to impact the redness in my face. The tube that was shipped to me was almost empty. Took many pumps to get anything out and when I opened the container there was only a tiny bit in the bottom. Not worth the big price tag even if it did work

Date of experience: April 3, 2024