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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Missouri
2 reviews
1 helpful vote
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New products
April 21, 2024

It was fine, but then I got a note that said if I added something I would get 20%, but it would t let me, I should off gotten something off for my first order.

Date of experience: April 11, 2024
Texas
1 review
0 helpful votes
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Misguided on pricing
April 21, 2024

I signed up for the 3 month assuming price would be $36. But then I see statement for future bill and it is $48.72. Not the best way to start. At this point this stuff will have to live up to the hype for me to keep it. Very misleading.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2024
Georgia
1 review
0 helpful votes
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Worst customer service
April 21, 2024

I've emailed twice now regarding a charge that was on my account. Still haven't heard back from The company at all. It's been over 72 hours and still no response.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Kentucky
1 review
0 helpful votes
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Simple and easy
April 21, 2024

You made it simple and easy for me to determine what I need. Thank you

Date of experience: April 10, 2024
Tennessee
1 review
0 helpful votes
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Meant to be try before you buy
April 21, 2024

I clicked on the they before you hit and it instantly charged my credit card the full amount

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Concealer
April 21, 2024

Love, love this product … gives me confidence…
Will always buy this product… will tell my friends about this..

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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It's a scam and joke
April 21, 2024

I ordered the try before you buy and they charged me in two transactions at the same time right after I order. It's not what they say it is. Now I don't want to try the product and want to cancel my order on principle of scamming people to order. That's expensive for a foundation I won't use them again

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Ohio
1 review
0 helpful votes
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Easy ordering
April 20, 2024

Ordering is very easy.
Products matched well, but worked just as well as my inexpensive products. Trying the wrinkle filter next week.

Date of experience: April 10, 2024
Wisconsin
1 review
0 helpful votes
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Helping me figure out what's best
April 20, 2024

They helped me out and hoping i love this when it arrives! Excited cause I can never find anything that works for me

Date of experience: April 10, 2024
Illinois
1 review
0 helpful votes
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I just love your products
April 20, 2024

I've ordered the foundation from Makiage and Wow! Just Wow! I will not go anywhere else for foundations anymore. Perfect for my skin tones!

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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The concealer just wasn't for me
April 20, 2024
Updated review

I love the foundation, Perfect match, awesome finish.But the concealer I just didn't like how it looked on my skin. Color was a little bit off.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024

Love it!
April 7, 2024
Previous review

The site was very easy to use, and it matched my foundation perfectly!

Date of experience: March 28, 2024
Montana
1 review
0 helpful votes
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Overcharged
April 20, 2024

I ordered the trial and I was only supposed to pay for shipping and only be charged if I decided to keep the product but immediately when placing the trial order, my credit card was charged the entire amount.

Date of experience: April 10, 2024
Michigan
1 review
0 helpful votes
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Lied
April 20, 2024

They lied and said they would give me an extra 10% off if I signed up for auto replenish

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Tennessee
1 review
0 helpful votes
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Espectacular
April 20, 2024

Muy acertado el color con solo un poco puedes cubrir tu rostro y se ve muy natural no se siente grasosa ni pastosa! El primer es muy bueno y la brocha es el complemento ideal para lograr un resultado de profesional!

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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Told that I cannot use it on already purchased items...credit card has not been charged yet. I will just cancel.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Massachusetts
1 review
0 helpful votes
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Your site states only pay shipping for free trial however you are charged the full amount which is false advertising.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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CHeated me into an add-on order
April 19, 2024

I ordered makeup and they literally cheated me into adding another item for $40

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
California
1 review
0 helpful votes
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AWESOME CUSTOMER SERVICE
April 19, 2024

IL's Team is amazing thank you so much for everything and being patient as well as helping me out with my order!

Date of experience: April 9, 2024
Alabama
1 review
0 helpful votes
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Perfect Match
April 19, 2024

I order the concealer and did the online skin match.
Perfection!
I tried the product today and I have never had a product match perfectly like Lil Makiage.
I just placed an order for more products.

Date of experience: April 9, 2024
Ohio
1 review
0 helpful votes
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Excellent get!
April 19, 2024

From the minute I ordered my foundation to delivery to application…the process it was simple and worth IT! Totally love this product! I have been a makeup artist and dealt with professional products that aren't even close to this! It's a must buy!

Date of experience: April 9, 2024