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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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USD does show :(
April 24, 2024

Unfortunately I just placed my order and didn't show anywhere is was USD until after the charge already went through my credit card.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
Florida
1 review
0 helpful votes
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Very bad expiriens!
April 24, 2024

I'm long time yours costumer and I tried to order my shade and show like sold out! When I tried from ather device my shade is there. I was believe on the first and I order difrent one. The last time to order enithing from u gays.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
Michigan
1 review
0 helpful votes
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My second time purchasing..
April 24, 2024

Round 2. Lets see if it works again the second time around like it worked magic the first time around.

Date of experience: April 14, 2024
Massachusetts
1 review
0 helpful votes
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Visible difference
April 24, 2024

Hyaluronic acid and products containing a form of retinol are very beneficial to the skin. I was amazed at the visible improvement I saw after a few days of use!

Date of experience: April 14, 2024
Florida
1 review
0 helpful votes
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Nothing like it
April 24, 2024

I love all the products. The face tanner is wonderful

Date of experience: April 14, 2024
Pennsylvania
1 review
0 helpful votes
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Charged $80 for try before you buy
April 24, 2024

I was doing a try before you buy and was charged two separate times one for $80.56 and one for $6.25 the day I ordered.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
District of Columbia
1 review
0 helpful votes
Follow A S.
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Horrible. Too many extra add-on links that forces consumers down a path vs allowing them to just select the product they want. I was charged for an "add on" product that I had no intentions of ordering and there is no customer service or link available to refund / correct this. Extremely unhappy with this site.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
Arizona
1 review
0 helpful votes
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MAKIAGE MAKEUP OVERALL...
April 24, 2024

Since i found this site of outstanding and flawless makeup to be inexpensive and rewarding, coming from personal usage and experience, one can find what they are looking for (foundation, eye products, lip colors, etc.) and ordering very simple, receiving always in a timely manner! I shared with my friends and not only am i glad i found this site just from browsing online. I am very pleased on ordering whenever i need a specific product.

Date of experience: April 13, 2024
Texas
1 review
0 helpful votes
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Lip colour
April 24, 2024

Like skin care you should have something to pick lip colour,. Or atleast show the same lip colour on diffrent skin tones. I wanted to buy but just could not decided. It's just AI would not be hard to implement

Date of experience: April 13, 2024
California
1 review
0 helpful votes
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Foundation
April 24, 2024

I love the foundation, it is really nice and smooth that blend very well into the skin. Especially, it my my skin color perfectly.

Date of experience: April 13, 2024
Maryland
1 review
0 helpful votes
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Not a good start
April 24, 2024

So I just made my first purchase and signed up for auto replenishment. I was told I would only be charged for shipping for now and if I decide to keep the products I will be charged in 3 weeks. However, the full amount came out of my account today. Your company should do a better job at communicating so people are aware the payment comes out right away. Even if it's pending we should be aware. I hope I enjoy the products and have a better experience going forward.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
Florida
1 review
0 helpful votes
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Love something new with discounts
April 23, 2024

I love when my auto-replenishments order comes in and I get a mystery gift of something new that I have never tried before. The free trials and mystery gifts are always amazing!

Date of experience: April 13, 2024
Minnesota
1 review
0 helpful votes
Follow Lainey N.
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No what it appears to be
April 23, 2024

The site claims that the makeup is free unless you decide you like it. If you decide to keep it; then they will charge you the amount of the makeup. I was charged the full amount from the start not just the shipping like the ad claims.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
California
1 review
0 helpful votes
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Skin Quiz
April 23, 2024

Super excited about the products. Wanted to take the skin quiz I see on FB, but couldn't find it on the website.

Date of experience: April 13, 2024
Texas
1 review
0 helpful votes
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Satisfied
April 23, 2024

Ordering on line was just great. You made it easy for me to answer questions regarding my skin type. I will give your product a try.

Date of experience: April 13, 2024
Virginia
1 review
0 helpful votes
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No filter primer
April 23, 2024

Love it. Makes my face feel like silk. Good customer service. Product arrived in days.

Date of experience: April 13, 2024
Canada
1 review
0 helpful votes
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No star would be better to rate
April 23, 2024

I did the test for skin, and agreed to the shipping and handling $8.30 and next thing I knew my cc now charged for $109 purpose as well that i agreed to. I emailed them asap and I don't understand. Very upset.it said if i like then you pay at 14 days if no return. But make an extra charge that was not in my approved cc epay screen. Should be reported for fraud

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
Florida
1 review
0 helpful votes
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I already described it. Over charged. Have an order add on for something I never chose. *******201

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2024

I need help do cancel my order because this is either a scam or your website has issues.
I did the try before you buy tanning foam and immediately got charged 43,11, and 111 dollars all separate and instantly! What is this about and why isn't there a number to call. I was not in a finical place to have that taken out of my account. This is terrifying your money can just be messed with in this way from a no risk ""product what is going on?
9417203201

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Beauty
April 23, 2024

I am very pleased with this foundation, my face looks fresh and natural.

Date of experience: April 13, 2024
Colorado
1 review
0 helpful votes
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First Order
April 23, 2024

Taking the foundation quiz was great! Very user friendly, helpful and thoughtful. The site was efficient and enjoyable to use. Can't wait to try my products!

Date of experience: April 13, 2024