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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Unfortunately I just placed my order and didn't show anywhere is was USD until after the charge already went through my credit card.
I'm long time yours costumer and I tried to order my shade and show like sold out! When I tried from ather device my shade is there. I was believe on the first and I order difrent one. The last time to order enithing from u gays.
Round 2. Lets see if it works again the second time around like it worked magic the first time around.
Hyaluronic acid and products containing a form of retinol are very beneficial to the skin. I was amazed at the visible improvement I saw after a few days of use!
I was doing a try before you buy and was charged two separate times one for $80.56 and one for $6.25 the day I ordered.
Horrible. Too many extra add-on links that forces consumers down a path vs allowing them to just select the product they want. I was charged for an "add on" product that I had no intentions of ordering and there is no customer service or link available to refund / correct this. Extremely unhappy with this site.
Since i found this site of outstanding and flawless makeup to be inexpensive and rewarding, coming from personal usage and experience, one can find what they are looking for (foundation, eye products, lip colors, etc.) and ordering very simple, receiving always in a timely manner! I shared with my friends and not only am i glad i found this site just from browsing online. I am very pleased on ordering whenever i need a specific product.
Like skin care you should have something to pick lip colour,. Or atleast show the same lip colour on diffrent skin tones. I wanted to buy but just could not decided. It's just AI would not be hard to implement
I love the foundation, it is really nice and smooth that blend very well into the skin. Especially, it my my skin color perfectly.
So I just made my first purchase and signed up for auto replenishment. I was told I would only be charged for shipping for now and if I decide to keep the products I will be charged in 3 weeks. However, the full amount came out of my account today. Your company should do a better job at communicating so people are aware the payment comes out right away. Even if it's pending we should be aware. I hope I enjoy the products and have a better experience going forward.
I love when my auto-replenishments order comes in and I get a mystery gift of something new that I have never tried before. The free trials and mystery gifts are always amazing!
The site claims that the makeup is free unless you decide you like it. If you decide to keep it; then they will charge you the amount of the makeup. I was charged the full amount from the start not just the shipping like the ad claims.
Ordering on line was just great. You made it easy for me to answer questions regarding my skin type. I will give your product a try.
Love it. Makes my face feel like silk. Good customer service. Product arrived in days.
I did the test for skin, and agreed to the shipping and handling $8.30 and next thing I knew my cc now charged for $109 purpose as well that i agreed to. I emailed them asap and I don't understand. Very upset.it said if i like then you pay at 14 days if no return. But make an extra charge that was not in my approved cc epay screen. Should be reported for fraud
I already described it. Over charged. Have an order add on for something I never chose. *******201
I need help do cancel my order because this is either a scam or your website has issues.
I did the try before you buy tanning foam and immediately got charged 43,11, and 111 dollars all separate and instantly! What is this about and why isn't there a number to call. I was not in a finical place to have that taken out of my account. This is terrifying your money can just be messed with in this way from a no risk ""product what is going on?
9417203201
Taking the foundation quiz was great! Very user friendly, helpful and thoughtful. The site was efficient and enjoyable to use. Can't wait to try my products!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

