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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The products are great but the website is designed to make you "accidentally" order another product. And some how when I ordered my items they became an auto subscription after that? Doesn't make scenes. Makes me not want to buy from here anymore.
I did the try before I buy option and got charged the full amount— there's no number I can to talk about this so I sent an email, let's see if I actually hear back from them. I'm extremely upset.
I do not care for so, many persistent prompts for additional purchases. It's confusing.
Every time I get a delivery charge. I think that for the price of the product, delivery should be free. Also not happy with the return policy I had to return one makeup and I refused to pay $12 to return so I kept it, and it was the makeup sent with my wrong color match. I AM UPDATING THIS REVIEW TODAY 4/19/24 I WAND TO ADD THAT, I want to stop delivery, and I can't they don't cancel I got a notification that it will be delivered, and once I receive I can get a return label I JUST want to stop the delivery when asked online I get those automated messages saying that one's received I can send it back I WANT TO STOP THE DELIVERY PLEASE.
You think you're only being charge a small price to try the product, but they sneak the full price, as well. Two transactions at the same time. They tell you that the full price won't be charged until 14 days later. LIES! It's charged that same time at checkout. You might as well say "100% guaranteed or your money back in 14 days"…
I'm not one to wear makeup, but I like the way this product looks on the ladies in the advertisement. I'm excited to try this product and maybe look a little younger in the process!
I had trouble with my discount code. Sent an email to the customer support. Got a reply back quickly and my issue was resolved.
Have bought both these products in the past and have loved them. I'm trying the new wrinkle redo I believe to see how that does every product I have purchased from you guys has been wonderful And does what it says, couldn't be more pleased
The best customer service I've ever experienced! When I had an issue with my purchase they got back to me immediately, went through it with me and sent my new order so fast, it had to of been under 5 minutes. I didn't have to do anything except answer a few questions. I was so happy, I ordered more from them. Will be using them for life now! I've never had a foundation match so perfectly, very happy to use their products. Now I can't wait for my new order to arrive.
First you match me to 120 then answer the same question and I got match to 105. Now I'm not sure what is really my color.
Not given a chance to use outstanding credit, which was the only reason I was ordering
I love a lot of your products that I have purchased during the time that I've been your customer and I have subscriptions for the ones that I buy more often so that is perfect because I get a lower price.
I have contacted Customerservice several times to let them know that the way that they have set up their website to order items or to change the number of items, or delete items and do other things to the order. It is extremely difficult because the website is not easy to manage. Sometimes I have to write a letter to Customerservice to actually ask them to do what I want because the order is wrong and I cannot place it because I cannot twitch the system to my advantage.
The products are awesome for my skin tone, people have commented favorably about my face that looks very radiant. I have no issues with the products. I have issues with the way that the website is design and it doesn't help maneuvering it to do what you want to do.
Just re-ordered No Filter Primer...LOVE this! Makes my skin feel sooo soft and it also helps minimize pores. I'm in my 70's, (so no youthful skin for sure) so I do love what this does for me.
I just click the 20% discount button and automatically charge me for the product, and I want to cancel that order
You guys have this option just to charge the full price?
I order one product and show 3, I can't cancel, I don' t want to put automatic, I will buy when I want, please some body help me in Spanish
It was very easy to refill the foundation Woke up like this pay and and log out
Needed to do an exchange, and they were very helpful!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members