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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Texas
1 review
0 helpful votes
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Face cream order
April 22, 2024

Nice and steady. I am very happy that I was reached out by Emma and am excited about receiving my order this time. Thank you

Date of experience: April 12, 2024
Illinois
1 review
0 helpful votes
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Y no hay número para llamar necesito que me devuelva mi dinero gracias

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2024
Texas
2 reviews
0 helpful votes
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Great product, slick add ons
April 22, 2024

All the constant pop ups asking you to subscribe and add on are confusing to the point of being unscrupulous! They are just hoping you mess up and click wrong! You should be able to order a single item and not be punished for having no subscription!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Plump and lift
April 22, 2024

I was quite skeptical al of the plump and lift cream as I have been disappointed many times; however, after using this product for just over a week I am noticing a difference in my skin. The foundation is also very good the best I have used thus far and I am not a spring chicken. I will buy again.

Date of experience: April 12, 2024
Illinois
1 review
0 helpful votes
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What kind of witchcraft this is…
April 22, 2024

Honestly this is the best make I have ever used in my entire life.
I'm hooked and take my money lol

Date of experience: April 12, 2024
North Carolina
1 review
0 helpful votes
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Good customer service
April 22, 2024

Ordered to take advantage of an expiring coupon. Good discounts offered. Easy checkout!

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Productos
April 22, 2024

Mala me dijeron q primero los iba a probar y ya me cobraron todos los productos

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2024
Pennsylvania
1 review
0 helpful votes
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Good products
April 22, 2024

So far so good! They have matched my shades well. I just changed formula for summer so I'm hoping they are still on the mark!

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Power lift is real!
April 22, 2024

I use this and it smooths my skin, takes years off my face.
Love this!

Date of experience: April 12, 2024
Maryland
1 review
0 helpful votes
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SORPRENDENTE!
April 22, 2024

Mi experiencia fue traumática al principio, pero SÚPER FAVORABLE cuando reporte el problema, el cual me resolvieron a la velocidad del rayo!

No dejaré de usar Il Makiage porque es un producto de calidad y me dieron el tono perfecto para mi cutis!

Gracias Il Makiage

Date of experience: April 12, 2024
Oregon
1 review
0 helpful votes
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Great product not so great website
April 22, 2024

I absolutely love the products and will continue to order from them. The website to order and/or subscribe is not the most user friendly and the orders take quite a while to arrive. But again, the products are fabulous!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Missing Item
April 22, 2024

I was so excited to open my first Il Makiage package and to my dismay, there was an item missing. I emailed customer support and within less than 10 minutes, someone responded and already sent out the missing product! I barely had time to explore the packaging before the issue was fixed. Thank you so much!

Date of experience: April 12, 2024
New York
2 reviews
0 helpful votes
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A great compaly
April 22, 2024

I buy from Il Makiage often--and it's always easy and simple. And their superior Customer Service is always there to help should there be an issue.

Date of experience: April 12, 2024
Illinois
1 review
0 helpful votes
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Used Coupon
April 22, 2024

I got an email reminding me that today was the last day to use my coupon, for which, I am grateful! I had planned to use it, but kept getting busy with other "stuff". I knew what I was going re-order and use it for, so the ordering was easy and quick. What I do not appreciate is the repeated attempts to up sale the customer before the order is finally and actually placed. If I wanted, or could afford anything else, I would have done so already at that point.

Date of experience: April 12, 2024
Virginia
1 review
0 helpful votes
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I will say I've never encountered a company with better customer service. The products ahip so fast too. In addition, their products are incredible and last a really long time. I love the concealer, the self tanner never streaks, the skin care product REALLY WORK. My forehead wrinkles are almost non-existant. They don't disappoint!

Date of experience: April 12, 2024
Minnesota
1 review
0 helpful votes
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Lost package
April 22, 2024

Excellent, I reported not getting my order and they immediately shipped out a new order within 5 min.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Flawless Skin
April 22, 2024

I used IL Makiage primer and foundation so far. I must say these both products are absolutely awesome because they diluted with my skin really well and provided me with flawless skin just like my natural texture of skin. All I wanted to have those products which do not feel heavier on my skin. So, I must say I Love using them on my face on daily basis now. I have used this product in summers as well in winters and I am actually really satisfied with the product materials.

Date of experience: April 12, 2024
Pennsylvania
1 review
0 helpful votes
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Very glad I found this company. Love the products. Will continue to explore the make-up and skin care items.

Date of experience: April 12, 2024
Florida
2 reviews
0 helpful votes
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Overage
April 22, 2024

Loved the foundation from the first application. It was smooth, easy to apply and covered all my brown spots.

Date of experience: April 12, 2024
Missouri
1 review
0 helpful votes
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85/66 sun foam
April 22, 2024

I love this self-tanner. I use it on my face and neck. It's really easy to use and my tan comes out naturally-no streaks! Usually lasts about 3 days.

Date of experience: April 12, 2024