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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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New York
1 review
0 helpful votes
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Not user friendly
April 27, 2024

Cancel my orders. Had no intention of ordering 3 products. Cancel all

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2024
Florida
1 review
0 helpful votes
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Charged for extras
April 27, 2024

Website is confusing and the site charged me for things I didn't realize they were charging me for. Hoping they will cancel my order.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2024
New York
1 review
0 helpful votes
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Flawless look
April 27, 2024

I love how smooth my foundation looks, and it's a great match for my skintone. A small amount goes a long way.

Date of experience: April 17, 2024
California
1 review
0 helpful votes
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Try before you buy
April 27, 2024

I am just confused because I was charged the full amount before I have even gotten the try, not sure how it works
Also there was a hurry and get this gift with your order and then
Oops you're too late
That's not very nice

And I regularly buy concealer from you

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2024
Maryland
1 review
0 helpful votes
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Easy to Shop!
April 27, 2024

Products are easy to find and described well. Customer service is always quick to respond to questions and resolve any issues.

Date of experience: April 17, 2024
California
1 review
0 helpful votes
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I can't wait to get it
April 27, 2024

Haven't got it yet but excited to get it I hope it works really good

Date of experience: April 17, 2024
Colorado
1 review
0 helpful votes
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Very Impressed!
April 27, 2024

Honestly, I'm not one that really wears a lot of foundation products. My skin is sensitive, and I usually have some sort of reaction towards most of them. However, I read the reviews on Il Makiage to give it a try. I was looking for something that would give me light coverage, a good color match, and be good for sensitive skin. So far, I love this stuff!

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Not satisfied
April 27, 2024

The foundation isn't full coverage as promoted and the concealer also doesn't have good coverage.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
Illinois
1 review
0 helpful votes
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My Visa has been charged 3 times for one product when I should have only been charged the shipping fee. I need someone to explain what exchange charges were from.

Very disappointed customer.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
Michigan
1 review
0 helpful votes
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There are way too many questions while trying to get out of the site. I almost cancelled my order I just went through. I really contemplated not ordering from Il Makiage. I have ordered foundation in the past and really had a negative experience with canceling my order. I just want to try the firming gel. I really would like experience to be a more positive one.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
Missouri
1 review
0 helpful votes
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Disappointed
April 26, 2024

I tried to cancel immediately, they wouldn't let me. The color wasn't a perfect match so I have to mix it. I had to jump through hoops to unsubscribe. I never received the mystery gift. I'm so over this experience.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
California
4 reviews
0 helpful votes
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Lovely product
April 26, 2024

Well, I had a $15 off an item and I decided to use it because I needed an eyebrow mascara. So I placed the order. And a popped some other items so I did toss in some of the body tanning with the brush which I have used before and I really like it. And that was a percentage off that as well. I do love ILMakiage Products, Customer Service and I like the packaging that it comes in as well! Thank you! 🖤

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Feeling glamourous
April 26, 2024
Updated review

I absolutely love using the primer along with the foundation for a flawless look. I'm over 50 so caking is always a problem until now.
I highly recommend it to women of all ages

Date of experience: April 16, 2024

Happy girl
April 22, 2024
Previous review

Love the products and the reps have excellent customer service skills

Date of experience: April 11, 2024
North Carolina
2 reviews
0 helpful votes
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Easy Purchase
April 26, 2024

I have been using these products for a few years now. I really like how they make me look and it is very light. I like trying the new products that come out.

Date of experience: April 16, 2024
North Carolina
1 review
0 helpful votes
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Good Products
April 26, 2024

Eye liner best I have used. The IL Making works very well in reducing lines. Be sure to use as directed for best results.

Date of experience: April 16, 2024
Virginia
1 review
0 helpful votes
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Not sure
April 26, 2024

I ordered self tanner to try…I was billed for shipping and handling and also the full amount. I thought I got to try it before I paid for it? This site is too confusing or misleading. I haven't even gotten the order yet!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
Illinois
1 review
0 helpful votes
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Upon ordering it never indicates anywhere that shipping will take 3-10 business days, and thats after the wait to get it out. You advertise FREE shipping if you spend more money, and then you ship standard?! I could have chose ANY like item and had it same day delivery. I won't order again.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
Arizona
1 review
0 helpful votes
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Not at all my expectations
April 26, 2024

Not sure If i didnt pick the right color or what but it didnt meet my expectations at all. My face looks very orangy and does not cover sun marks on the face. Absolutely not worth my money therefore I will be cancelling any future ordfers

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Fabulously
April 26, 2024

This is by far the best make up line I have ever came across!

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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No product
April 26, 2024

I was charged shipping and then they held for eight dollars and some change so I could try it out before I bought it. They charged me $48 and I still have not received any product. Scam don't buy

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024