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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Love this foundation and concealer! It's blends and matches perfectly! Doesn't leave a dull/cakey look, it's glowy and natural with still covering up any blemishes and lasts all day!
It was easy and efficient. I loved how easy ot was to find matches and products.
I never received my order. I did receive the "free gift" but don't want to keep it. However, it's unclear how to return it without the wrinkle cream as well and being charged for both. I'm very disappointed.
I was reluctant to buy at first, however I started with the makeup and I loved it. Now I have the plumping skin cream, the matte lipstick, the wrinkle filler and now the polish. I love the products so far. My skin is looking amazing.
I accidently clicked on the PrePaid Annual Replenishment button instead of clicking No as my laptop was lagging a bit. I see the charge has already hit my card and I'm hoping customer service can help with this error.
Cómo puedo cancelar parte de la orden.
Estoy contenta con lo que ordené pero ordené lo mismo y por el momento quiero tratar el producto
El zip code de mi dirrección tiene un error,el correcto es *******
Love the product - just wish you had a site in Canada.
I saw the add in insta and ordered the Il Makiage foundation which supposed to have full coverage. But I am not happy with the results. Formula is lite and easy to blend but doesn't provide full coverage. Also the shade is not my true match. After an 1 hr of application, products looks like it melting on the face. Not happy with the results.
Don't bother the try before you buy I was charged full price before trying and now I can't cancel
The ordering process is easy to use; every purchase I've made has been excellent. The application and lasting wear are fantastic; IL Makiage's makeup is unmatched.
The overall experience was good. I think the shipping is a bit high. Especially for your faithful, returning customers. I do love the products and will continue to purchase.
I just ordered this product with anticipation for free trial for 14 days. Only pay shipping cost and then be billed full price after 14 days if I wanted to keep it. I go to my bank account and they already charge me the full price for the product and a separate charger for the shipping, not too happy at this moment
Yes I am 67 years old I have tried different Foundations on TikTok and I won't name them but I must say that this product / foundation was perfect for me. So I wanna say thank you. For trusting me... Trust in you. It's perfect for me so thank you 😊
I never received my shipment and reported it. I was told not to worry that they would replace it at no charge even though it shows delivered. I appreciate the excellent customer service. Looking forward to receiving it.
I was able to apply a discount to a purchase after I evaluated a product. This tells me that you value your customer's thoughts about your products.
I loved this formula. I can't believe how perfectly it matched my skin tone. My skin looks flawless.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

