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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Perfect match!
May 7, 2024

Love this foundation and concealer! It's blends and matches perfectly! Doesn't leave a dull/cakey look, it's glowy and natural with still covering up any blemishes and lasts all day!

Date of experience: April 24, 2024
Alabama
1 review
0 helpful votes
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First purchase
May 7, 2024

It was easy and efficient. I loved how easy ot was to find matches and products.

Date of experience: April 24, 2024
New Mexico
1 review
0 helpful votes
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Redo wrinkle filler
May 7, 2024

I never received my order. I did receive the "free gift" but don't want to keep it. However, it's unclear how to return it without the wrinkle cream as well and being charged for both. I'm very disappointed.

Date of experience: April 24, 2024
Colorado
1 review
0 helpful votes
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Great Products
May 7, 2024

I was reluctant to buy at first, however I started with the makeup and I loved it. Now I have the plumping skin cream, the matte lipstick, the wrinkle filler and now the polish. I love the products so far. My skin is looking amazing.

Date of experience: April 24, 2024
California
1 review
0 helpful votes
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Mistake
May 7, 2024

I accidently clicked on the PrePaid Annual Replenishment button instead of clicking No as my laptop was lagging a bit. I see the charge has already hit my card and I'm hoping customer service can help with this error.

Date of experience: April 24, 2024
Illinois
1 review
0 helpful votes
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Cacelation
May 7, 2024

Cómo puedo cancelar parte de la orden.
Estoy contenta con lo que ordené pero ordené lo mismo y por el momento quiero tratar el producto

Date of experience: April 24, 2024
North Carolina
1 review
0 helpful votes
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Corrección
May 7, 2024

El zip code de mi dirrección tiene un error,el correcto es *******

Date of experience: April 24, 2024
Canada
1 review
0 helpful votes
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Foundation no. 35
May 7, 2024

Love the product - just wish you had a site in Canada.

Date of experience: April 24, 2024
Michigan
1 review
0 helpful votes
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I saw the add in insta and ordered the Il Makiage foundation which supposed to have full coverage. But I am not happy with the results. Formula is lite and easy to blend but doesn't provide full coverage. Also the shade is not my true match. After an 1 hr of application, products looks like it melting on the face. Not happy with the results.

Date of experience: April 24, 2024
Canada
1 review
0 helpful votes
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I wish I could give zero
May 7, 2024

Don't bother the try before you buy I was charged full price before trying and now I can't cancel

Date of experience: April 24, 2024
Texas
1 review
0 helpful votes
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Best of the Best
May 7, 2024

The ordering process is easy to use; every purchase I've made has been excellent. The application and lasting wear are fantastic; IL Makiage's makeup is unmatched.

Date of experience: April 24, 2024
Michigan
1 review
0 helpful votes
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Excellent!
May 7, 2024

Very easy and fast transaction! Love their products.

Date of experience: April 24, 2024
Illinois
1 review
0 helpful votes
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Best ever
May 7, 2024

Always love ordering these products rhey NEVER disappoint! And there is always something new it seems lol

Date of experience: April 23, 2024
Wisconsin
1 review
0 helpful votes
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Returning customer
May 7, 2024

The overall experience was good. I think the shipping is a bit high. Especially for your faithful, returning customers. I do love the products and will continue to purchase.

Date of experience: April 23, 2024
Georgia
1 review
0 helpful votes
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I just ordered this product with anticipation for free trial for 14 days. Only pay shipping cost and then be billed full price after 14 days if I wanted to keep it. I go to my bank account and they already charge me the full price for the product and a separate charger for the shipping, not too happy at this moment

Date of experience: April 23, 2024
Texas
1 review
0 helpful votes
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Good people
May 7, 2024

Un poquitio de confusion pero todo quedo arreglado,thanks so much,

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Amazing
May 7, 2024

Yes I am 67 years old I have tried different Foundations on TikTok and I won't name them but I must say that this product / foundation was perfect for me. So I wanna say thank you. For trusting me... Trust in you. It's perfect for me so thank you 😊

Date of experience: April 23, 2024
Delaware
1 review
0 helpful votes
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Replacement
May 7, 2024

I never received my shipment and reported it. I was told not to worry that they would replace it at no charge even though it shows delivered. I appreciate the excellent customer service. Looking forward to receiving it.

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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Valued Customer
May 7, 2024

I was able to apply a discount to a purchase after I evaluated a product. This tells me that you value your customer's thoughts about your products.

Date of experience: April 23, 2024
Louisiana
1 review
0 helpful votes
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Perfect match
May 7, 2024

I loved this formula. I can't believe how perfectly it matched my skin tone. My skin looks flawless.

Date of experience: April 23, 2024