Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

North Dakota
1 review
0 helpful votes
Follow Shirley B.
Unfollow Shirley B.
Share Review
Report Review

E-mail Gift Card
May 9, 2024

I had an Email gift card I wanted to apply to the current order & did not have the opportunity to add the Card # to apply to the order. I find the ordering process or website difficult to navigate

Date of experience: April 28, 2024
Kentucky
1 review
0 helpful votes
Follow Tara K.
Unfollow Tara K.
Share Review
Report Review

The survey and purchase were both very quick and easy. I am really excited for my purchases to arrive and see how this goes.

Date of experience: April 28, 2024
Arizona
1 review
0 helpful votes
Follow Bonny O.
Unfollow Bonny O.
Share Review
Report Review

Excellent customer service
May 8, 2024

Ordered wrong item & since it was a add on order I was unable to send back. Emailed customer service they were quick to respond & solved my issue. Great customer service!

Date of experience: April 28, 2024
California
1 review
0 helpful votes
Follow Jackie F.
Unfollow Jackie F.
Share Review
Report Review

Not true Try before you buy
May 8, 2024

It clearly states you get to try the product for free before you buy that only need to pay for shipping fee. Once you agree and pay the shipping fee. They charge you full amount automatically.

Date of experience: April 28, 2024
Illinois
1 review
0 helpful votes
Follow Billie S.
Unfollow Billie S.
Share Review
Report Review

Concealer it's not that much in the grey container for the price

Date of experience: April 28, 2024
California
1 review
0 helpful votes
Follow Rosemarie D.
Unfollow Rosemarie D.
Share Review
Report Review

Shipping
May 8, 2024

I was under the impression shipping was free. I have just placed my order to try before I buy, so I will not be able to give a fair experience of the product. I am disappointed I have to pay shipping

Date of experience: April 28, 2024
Texas
1 review
0 helpful votes
Follow Elizabeth K.
Unfollow Elizabeth K.
Share Review
Report Review

False advertising
May 8, 2024

I am sure their makeup is great but you can't trust their "Try before you buy" option. I did that under the impression "due today" would be under $7. I thought that would work and then if I don't like it I don't have to wait days for a larger return to be refunded. The website took out $7 and the $47 for the makeup even though I hadn't tried it. It was frustrating because it wasn't clear to me that they'd take both amounts out at the same time. So essentially I did not get to try before I bought it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2024
California
1 review
0 helpful votes
Follow Victoria F.
Unfollow Victoria F.
Share Review
Report Review

Love it
May 8, 2024

I usually don't use make up but with this brand you can't tell that you have foundation on. I love it I love the natural look.

Date of experience: April 28, 2024
Maryland
1 review
0 helpful votes
Follow Jodi J.
Unfollow Jodi J.
Share Review
Report Review

Worst Check Out Process
May 8, 2024

I don't mind answering question to help identify the best product, but forcing me to answer 25 more questions AFTER I order is ridiculous. It wouldn't let you skip any of them. Most of the questions were asked twice. Such a waste of time!

Date of experience: April 28, 2024
Minnesota
1 review
0 helpful votes
Follow Dianna P.
Unfollow Dianna P.
Share Review
Report Review

Likeable
May 8, 2024

So far so good I just placed my order so I have not received my products but the ordering process was uncomplicated so hopefully I will like the product

Date of experience: April 28, 2024
Florida
1 review
0 helpful votes
Follow Maria X.
Unfollow Maria X.
Share Review
Report Review

No es mi tono
May 8, 2024

Me gustó la consistencia del producto lo único que me faltó fue un toque de claridad a el tono que me enviaron

Date of experience: April 28, 2024
New York
1 review
0 helpful votes
Follow Arleny E.
Unfollow Arleny E.
Share Review
Report Review

Malísima
May 8, 2024

Dicen que no van a cobrar el total. Hasta que pase el tiempo de prueba y es mentiras.

Date of experience: April 28, 2024
Virginia
1 review
0 helpful votes
Follow Justine T.
Unfollow Justine T.
Share Review
Report Review

Order process
May 8, 2024

I did not get my new ordered product yet so I cannot rate it yet, but the order process was very nice and easy to navigate the website and the promo codes they offer actually work.
I've used their Foundation before and liked it!

Date of experience: April 28, 2024
Illinois
1 review
0 helpful votes
Follow Monique J.
Unfollow Monique J.
Share Review
Report Review

False Advertisement
May 8, 2024

I don't like the fact that you all advertise try before you buy but the money is still taken out of your account right away.

Date of experience: April 28, 2024
New York
1 review
0 helpful votes
Follow Angie G.
Unfollow Angie G.
Share Review
Report Review

Happy customer
May 8, 2024

Great product! I struggled for years trying to find a foundation that matched me and didn't make me completely oily. This is an amazing product that has completely changed my make up routine. It is smooth and the color match was amazing. Thank!

Date of experience: April 27, 2024
Utah
1 review
0 helpful votes
Follow Kristeen L.
Unfollow Kristeen L.
Share Review
Report Review

Try before you buy
May 7, 2024
Updated review

I didn't get to try before you buy they charged my card Then they decided to give me an e-card for $50 but there's nothing on there that I can buy for 50 bucks because I still have to pay out more money and that's not what I'm trying to do

Date of experience: April 27, 2024

Try before you buy
May 1, 2024
Previous review

I was charged full price for my order you took it right out of my card. I thought this was try before you buy, but apparently not so I will not be ordering again because you did not give me a chance to try it.

Date of experience: April 21, 2024
Canada
1 review
0 helpful votes
Follow Pierette L.
Unfollow Pierette L.
Share Review
Report Review

Customer service and account
May 7, 2024

Customer service and product has all the stars
Website is irritating to navigate. Unfortunately due to my government's unending quest to tax us into oblivion and the price of the product it has become a luxury rather than necessity. I will have to forgo using your product for the foreseeable future

Date of experience: April 27, 2024
Arizona
1 review
0 helpful votes
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review

Deceptive
May 7, 2024

I did the match test and ordered the 14 day trial and was supposed to just pay shipping a little over $5, then I was charge the full amount for the products at the time of order.

Date of experience: April 27, 2024
Texas
1 review
0 helpful votes
Follow Dana P.
Unfollow Dana P.
Share Review
Report Review

Every product I have ordered from Il Makiage has been exactly what was advertised. I love their products!

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
Follow Cindy V.
Unfollow Cindy V.
Share Review
Report Review

EXCELLENT CUSTOMER SERVICE
May 7, 2024

I was very happy with my purchases and like the fact that they give u a return window space.
Fast and prompt questions answered and would not hesitate at all to continue on with any of their products.

Date of experience: April 27, 2024