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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great makeup.
May 10, 2024

Easy to order, reasonable shipping, and good discount! Most important, coverage is "just right!"

Date of experience: April 30, 2024
California
1 review
0 helpful votes
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Good deal
May 10, 2024

I was excited about the offer to buy one get one! The "get one" didn't show in my cart but fingers crossed its included in the delivery.

Date of experience: April 30, 2024
New York
1 review
0 helpful votes
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They charged me complete
May 10, 2024

Hi! I agreed to do the 14 days sample for 6usd ( shipment) and today I realized they charged me 64usd! I never agreed to that

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2024
California
1 review
0 helpful votes
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Bad experience
May 10, 2024

You guys change the entire amount of the products a even when I chose try it first, my account is overdrawn

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2024
Texas
1 review
0 helpful votes
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Not the right shade
May 10, 2024

I have been ordering the same product for sometime but I got in the mail yesterday the wrong shade of concealer. There's no record of my previous purchases to remind me of what shade I have been getting in the past.

Date of experience: April 30, 2024
Wisconsin
1 review
0 helpful votes
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Coverage
May 10, 2024

I am in my 60's and have tried so many products, too many to name. I have oily skin, even at my age deal with acne, my previous foundations were too thick, since I also tried to cover up redness in my skin. Used this foundation for a month and absolutely love it. Coverage is amazing, in addition it stays on all day. Absolutely love it.

Date of experience: April 29, 2024
California
1 review
0 helpful votes
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Confusing
May 10, 2024

I believe that I will be charge only for shipping and after 14 days I have to pay the whole amount.
When I did the transaction I was charged with the full amount.

Date of experience: April 29, 2024
California
1 review
0 helpful votes
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Horrible!
May 9, 2024

False advertisement. Cheating customers on products yet received.

Date of experience: April 29, 2024
Florida
1 review
0 helpful votes
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The information is very clear and that make me very confortable and exited to continúeto try the diferent products.

Date of experience: April 29, 2024
New Jersey
1 review
0 helpful votes
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Random charge
May 9, 2024

While I loved the product, I was billed for a 2nd purchase that I did not make/authorize or receive a month later.

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
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Very Good!
May 9, 2024

Easy to order & registering was also a snap - haven't received my product yet but will let you know :)

Date of experience: April 29, 2024
Oregon
1 review
0 helpful votes
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Product Not Recieve
May 9, 2024

Still have not received my products and u have been charged full price twice! Disappointed with your false advertising

Date of experience: April 29, 2024
Indiana
1 review
0 helpful votes
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Outstanding Customer Servicr
May 9, 2024

Once I got in touch with Customer Service my issue was totally resolved in a timely manner!

Date of experience: April 29, 2024
Illinois
1 review
0 helpful votes
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Mala experiencia
May 9, 2024

Acabo de hacer mi pedido se supone que solo me iban a cobrar el envío y durante los 14 días de prueba se me cobraría el resto si decido quedarme con ellos y al momento de pagar el envío se me cobraron los productos

Date of experience: April 29, 2024
Minnesota
1 review
0 helpful votes
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Not worth the hype or $
May 9, 2024

Coverage is not as amazing as advertised, no better than all the others. The only thing about this makeup that I did like was that it did not rub off.

Date of experience: April 29, 2024
Missouri
1 review
0 helpful votes
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Customer service sucks
May 9, 2024

The worst customer service. Trying to contact them since day one and there's no answer

Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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I tried multiple times with multiple credit cards and it would not let me order
Website is flawed. Kept rejecting my credit cards
Finally got it through PayPal with the same credit card
Wasted so much time. Will think twice before ordering again

Date of experience: April 29, 2024
Oregon
2 reviews
0 helpful votes
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I loved the process of choosing a color and felt it was accurate. After I chose my foundation I was asked multiple times about purchasing additional products. I declined. Then I saw an offer which I wrongly assumed was for a 20% discount on the product I was buying. It was not. It was another offer for something I had already declined but for 20% off. I felt it was somewhat deceptive and this was my very first time trying this product so I am not sure what to think.

Date of experience: April 28, 2024
Texas
1 review
0 helpful votes
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I'm want my money back
May 9, 2024

Muy mal porque dijieron que antes de comprar mandaban una muestra y es mentira y quiero mi dinero para atras

Date of experience: April 28, 2024
Massachusetts
1 review
0 helpful votes
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I Was Charged Inappropriately
May 9, 2024

I ordered the samples, paid for shipping, and soon after I saw that they charged me an additional $134.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2024