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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It's so great to be a customer of a company who actually values their clientele and takes care of them. The products are wonderful (I'll never buy another eyeliner anywhere else!) but never being hassled or jerked around is worth its weight in gold.
Super easy. Web site flows well. Check out is quick and after oder responses is fast
So far products have been great and customer top notch …best I have ever encountered…keep up the good work
The time changed from "get it by 5/9" on Google. One I clicked on the site and paid it was 3-10 business days. Then I went to call to cancel and realized, there isn't even a phone number,only email. The whole thing feels sketchy. I won't get my product in the time frame it's needed and I would like a refund ASAP.
I ordered 055, wake up like this. I have bought it in the past too, but this time the shade is too dark for my complexion, and it leaves so much texture on my skin.
I am not happy with the product, and I am not sure what are my options to fix this
Tried to add Inkliner to my auto-replenish order, but couldn't find a way to do that (from the cart, the product page, or my auto-replenish list). Had to talk to customer service twice to get clarity that some items aren't eligible for auto-replenish - not sure why, but it means I have to pay additional shipping & forego the discount even though I have products shipping this month. Spent more time and money than necessary for a simple purchase - but the products are great
I might buy your perfect concealer but not with that product name you have. I don't anyone to see that on my bathroom counter.
Product went on just as described! I'm so happy with this purchase!
I was so pleased with the questions to define my tanner and foundation and can't wait for it to arrive.
I expected my old acne scars to disappear with the foundation, but it's still visible. I didn't get the same wonderful results that all those videos show.
Absolutely LOVE all their skin care products. Has made a huge difference in my dull skin.
It's great. Not too heavy. Perfect for my skin. Hides fine lines and gives my skin a smooth appearance
The product is of quality and feels good on your skin. However, the packaging should be adjusted. The reason being is that when the primer bottle pump no longer squirts out primer there is still a lot of product left in the bottle that you aren't able to use. Twisting off the top is difficult but I highly recommend because you are able to some primer out by taking the pump and running it along the sides. I just feel like there is a lot of product left inside the bottle that you cannot access and it just gets thrown out. It's like throwing some money away. When you pay a premium a soft tube package would be better because you can cut off the top and access the inside to get all the primer.
When I read how trying the product works for free it states that you will not be charged unless you do not return the product in 14 days. I checked my account and I was charged in full! Not good!
My friend recommended this foundation so I wanted to try it. Firstly I hate when you can't try a make up on in a store, but decided to go for it. I took the quiz three times, and got three different perfect color matches. I tried reaching out by email, but just got a response of try one and you can always exchange it for a better match. I don't love that idea, but decided to do it. I first tried to chat with someone, and was sent to a form to fill out for a $1 fee to actually chat with someone. RIDICULOUS! I couldn't go back either. I had to start over. Very frustrating. Nonetheless, I'm trying it out. Hope it's worth it
For the most part, finding my match and ordering was easy but somehow I added on A product without realizing it. Hence the process was a bit confusing
They promised a foundation brush with my order
I never received it when I let the
Company know
They said promo was over however I sent them a photo of the order which showed I was supposed to get it
I just placed an order. It said if I auto replenish I get 10% off. I did so and the price never changed. It would have saved me $3.60. No biggie.
Then after order I got option to save 20% on ANYTHING. When I went to order a lipstick it stayed $27. I give up.
I don't want a $15 gift cert to make up. That is never worth it with shipping etc.
Hello I received my order, but the box had been opened….
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members