On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So difficult to find your perfect shade but did such a fun game for it, I love it
I am 73 years old and have always struggled finding the correct foundation and makeup routine...especially now. I had gone to Sephora several times, but never was completely satisfied...their consultants weren't always interested in helping an older woman. Il Makiage was the easiest, most successful product I've ever used. I am so grateful the property manager at my condo suggested it based on her terrific experience.
I got full charge the day of the purchase and I can't find how to cancel it
It was quick and easy and the website took me directly to what I needed
Their shade matching quiz was helpful and easy to use.
My experience was awesome I love this brand and can't wait to get it.
Checkout said my total was $100. I selected Paypal. After I paid with Paypal, I saw $161.75 briefly appear on my screen. I realized I had been duped by deceptive checkout.
Paypal email notification followed.
Subtotal $94.00 USD
Shipping and handling $6.00 USD
Tax $13.00 USD
Total $113.00 USD
PayPal's Conversion Rate: 1 CAD = 0.6986 USD
Converted From: $161.75 CAD
There was no mention of USD in the checkout, even after I entered my shipping and billing address as in Canada. I only found out the website was going to charge me in USD after I paid.
Ridiculous.
I love your products but your website is way to pushy trying to upsell other products when I am trying to check out. I just placed an order for foundation and primer only and was charged for lip plumping lip gloss that I did not choose and do not want.
I subscribed to your foundation last year and would like to change my subscription but when I log in it does not show my subscription information, it shows that I do not have a subscription yet every 4 months my debit card is charged and I am sent foundation and primer. I reached out to customer service and they said everything was good with my account and they sent me a link to follow. I used the link and still cannot view or make changes to my subscription. Furthermore there is no telephone number on your website so that I can talk to a real person.
Me fasina lacalidad de sus productos aun no pruhebo todos pero los que ya tengo estoy facinada la verdad si me ayudado bastante con mi piel.
From making my order online to processing the payment, it was easy to navigate. No hiccups at all.
I placed an order for one bottle of their liquid makeup using the $30 gift card that I received many months ago for a past problem. I was charged for two bottles (which I did not order). I was also charged for two items that I was considering ordering on their "Try it First" program. When I saw what the total cost would be I DID NOT place the order!
Right now my account is now overdrawn over $114!
If they do not REFUND me the $81 + dollars or the remainder of the $64.66 order I will be reporting to my bank of fraudulent charges!
"I DO NOT WANT ANOTHER GIFT CARD!"
I want the MONEY put back into my account!
If they are no able to do that, or if they send me another gift card for a further purchases, I will also report IL MAKIAGE to the BBB!
I recently took the perfect match quiz and can't wait to receive my new foundation and makeup.
I applied the lotion to my total leg area, and it goes in well, love the results. I also applied it to my face using the special face brush while doing light circular motion. I have an area on my right cheek that is a dime size age spot or dark area, and apparently the tanning lotion really darkened this area. I think the instructions should certainly mention this fact before applying it to any age or dark spots. Not too happy this happened.
I had bought from IL one time previously, the shade was not it. I keeped doing the test and no matter what I got the same shade all the time and it was not a match so I had to pick one that most looked like me. Other then that I like the formula.
Your staff was very kind, considerate and prompt in caring for my questions and concerns!
I need a refund because yall took out the whole $48 and it said it was only going to take out $6
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members