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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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New Jersey
1 review
0 helpful votes
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Lookin Good
May 15, 2024
Updated review

Very helpful finding my match. The recommended Add-ons were also perfect I am an older woman and finding makeup that looks great without highlighting creases and lines is not always easy. So far everything I've tried is looking good

Date of experience: May 5, 2024

Lookin Good
May 15, 2024
Previous review

Very helpful finding my match. The recommended Adonai were also perfect

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Too much
May 14, 2024

Immediately after my purchase online, I received five emails. This is way too much and makes me want to cancel my order if I wanted to add to my order I would've done so.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2024
Wisconsin
1 review
0 helpful votes
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Why I love IL Makiage
May 14, 2024

I have found this make up to be a perfect match and it goes on so smoothly. I am 67 years old and I am frequently told that my skin looks great. I use the foundation and under eye concealer and I think this is the best make up I have ever used.

Date of experience: May 4, 2024
Canada
1 review
0 helpful votes
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Il Makiage's website boasts seamless navigation, making finding the perfect shade a breeze. The color match was spot-on, enhancing the overall shopping experience. However, the product's coverage and blendability were disappointingly average, failing to justify its higher price point. While the brand excels in accessibility and precision, its performance fails to stand out amongst competitors.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2024
Louisiana
7 reviews
3 helpful votes
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Among the Very Best Cosmetics!
May 14, 2024

Il Makiage makes fantastic cosmetics, from makeup to skincare. It honestly is among the very best cosmetics available. I gave II Makiage 4 stars opposed to 5 stars simply because their prices are steep. Not everyone will be able to afford it. If they lowered their prices just a bit, I'd definitely give 5 stars. However, they are one of a kind as they have an offer (at all times) where you can try some of the products before actually purchasing and they send you the full size products to try. If you don't like any of them, you can send them back, free of charge. If you decide to keep them, they will charge you for them. Also, if you accidentally order the wrong shade, they accept returns for the correct shade, free of charge. They also have this quiz to properly match you with the correct shade and type of foundation that is right for your skin. That's a lot! I believe the pros outweigh the cons here. All in all... It's difficult to find better cosmetics with such wonderful customer service and offers.

Date of experience: May 4, 2024
Wisconsin
1 review
0 helpful votes
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Just fine
May 14, 2024

Easy to order. Information available for products I am interested in using.

Date of experience: May 4, 2024
Massachusetts
1 review
0 helpful votes
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Not happy with the product. It doesn't really fill lines and when you put makeup on over it, leaves a pasty film

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2024
Georgia
1 review
0 helpful votes
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Great experience
May 14, 2024

The experience to order was great and simple! Loved it and can't wait for my order to get here which is quicker than I expected

Date of experience: May 4, 2024
Georgia
1 review
0 helpful votes
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I'm glad
May 14, 2024

Very convenient and understandable site. I liked that some products were highlighted so you don't have to search for long.

Date of experience: May 4, 2024
Massachusetts
1 review
0 helpful votes
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Amazing customer service!
May 14, 2024

Can't wait to try my new products!
The customer service has been exceptional. I just received my new colour foundation and now with a their gift of appreciation I have ordered a beautiful shade of lip colour. Thanks for the e-coupon.

Date of experience: May 4, 2024
Ohio
1 review
0 helpful votes
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False info
May 14, 2024

I was told I'd only be charged for shipping until the trial period was over but I was charged for shipping plus my entire order upfront

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2024
Florida
1 review
0 helpful votes
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Free trial lie
May 14, 2024

I signed up for the free trial. I payed $6.99 for shipping with my Apple Pay. I checked my account and was charged $130. I'm waiting to hear back from costumer service, but this is very misleading. I did not agree to pay this and need to be refunded. Buyer beware.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2024
Florida
1 review
0 helpful votes
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Scam
May 14, 2024

I wanted to order only powder, but they slipped me other products with a tricky button to get 20%. I clicked on it, hoping to just get 20% off my next purchase. But at that same second, other products were automatically added to my first order. This looks like a scam!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2024
Maryland
2 reviews
0 helpful votes
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Tried to cancel add on
May 14, 2024

Well I ordered make up and paid my five dollar shipping and somehow I got an add on order which I didn't do and there was no way to cancel it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2024
Ohio
1 review
0 helpful votes
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Good
May 14, 2024

Good website, everything is clear and easy to find products you need.

Date of experience: May 3, 2024
Florida
1 review
0 helpful votes
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Good but to slowly on pc
May 13, 2024

It's good enough description for a most of the product. You can find easily and chose for type or direct what you need. On phone site works most better PC, I couldn't place my order and surfing when use pc, cause every product downloaded more then few minutes

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2024
North Carolina
1 review
0 helpful votes
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My experience on the! Makiage website was pleasant and fun. They are an upstanding company who keeps their word and stands behind their merchandise. I will definitely shop with them again!

Date of experience: May 3, 2024
Texas
1 review
0 helpful votes
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Love the products
May 13, 2024

I have been happily using the foundation and consealer for a year now. I wont make it long, just gonna say " I'm completely satisfied, and cannot use another brand now". Just added the No Filter primer to my next order. I'm really excited!

Date of experience: May 3, 2024
Delaware
2 reviews
1 helpful vote
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Amazing
May 13, 2024

I've been wanting to try your foundation for awhile now and today I was given the chance to take a survey for $50.00 credit towards your products and it went perfectly. I'm so excited to try it.

Date of experience: May 3, 2024
Illinois
1 review
0 helpful votes
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Phenomenal
May 13, 2024

IL MAKIAGE foundation blended well into my skin, I WOKE UP LIKE THIS foundation has neutralized my redness like a pro and covered up my patches of post-acne pigmentation.

Date of experience: May 3, 2024