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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Rhode Island
1 review
0 helpful votes
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Looked patchy
May 21, 2024

Perfect color match, but it did not blend well. It looked patchy after couple of hours.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
New York
1 review
0 helpful votes
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I LOVE this product! I've been using it since 2021, however this would be such a great app for customers like myself. Instead of having to log in from a browser, pulling up the app and all my information already being there and accessible would be so convenient. Also, updating payment information when you get a new card or want to change cards would be easily accessible.

Date of experience: May 11, 2024
Canada
1 review
0 helpful votes
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Very disappointed
May 21, 2024

Too much charged, how come you charged me a lot, i thought its a trial first, 3 transactions seriuosly!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
Pennsylvania
1 review
0 helpful votes
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Makes me wonder
May 21, 2024

After ordering, I pick up my phone and I look at my messages. The message states to claim your free gift with your order in 15 minutes. Click here. So I do it. Then it says oops sorry too late. Really makes me wonder.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Great Products
May 21, 2024

Great company with great products that really work, easy website

Date of experience: May 11, 2024
Oklahoma
1 review
0 helpful votes
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First-time Buyer
May 21, 2024

I've been seeing the ads for Il Makiage and wanting to try it. So, I took the plunge and made my order. Doing the quiz beforehand made choosing the correct shade for my skin tone so easy. Once I placed my order, checkout was quick and simple. Looking forward to receiving my product and trying it out. Really like the free to try period so I can use it and decide if I like the shade and the makeup product itself beforehand, with no hassle to return should I not be happy with it. Sounds like a company that cares for it's customers!

Date of experience: May 10, 2024
New York
1 review
0 helpful votes
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Omg great service
May 21, 2024
Updated review

I recently wrote a bad review because I didn't realize that there would be preauthorization charges and I thought I was charged the whole price beforehand! I emailed the team and they got back to me and were so nice about it while my emails were so harsh. I apologized to them and they gave me a gift card for the misunderstanding! Which they totally didn't have to do because I was so mean! I can't wait to try out the product!

Date of experience: May 10, 2024

Charged the whole price?
May 20, 2024
Previous review

I selected to try out the makeup which clearly states that you pay AFTER you decide to keep the product but was charged the AFTER price and the shipping fee for the "trial". Very misleading. Will be returning it as soon as it gets here!

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Very deceiving or you need to make the page user friendly

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2024
Canada
1 review
0 helpful votes
Follow Loraine I.
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Order a sample and small shipping charge snd I got charged $74.29. I want this cancelled and will never deal with this company again. So disappointed! I expect a phone call, please

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2024
New York
1 review
0 helpful votes
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So far so good!
May 20, 2024

It was hard to differentiate between some of the photos when trying to find my shade, but it was quick and easy. Can't wait to see how it covers.

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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Love it!
May 20, 2024

I love it. I don't need a trial period to know that. The pore minimizer is phenomenal for this 60 year old lady.

Date of experience: May 10, 2024
Michigan
1 review
0 helpful votes
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Customer service
May 20, 2024

Their customer service goes above and beyond to help you.

Date of experience: May 10, 2024
New York
1 review
0 helpful votes
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Added stuff
May 20, 2024

I wanted the foundation and all of a sudden it says in my email "thank you for ordering our mascara" so clicked on it and found out they took my money that I didn't even chose to spend so now idk how to get a refund and cancel it

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2024
New York
1 review
0 helpful votes
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I've always loved makeup and have tried every luxury brand to bargain brand on the market. Il Makiage is by far the best foundation I've ever used and really lives up to all of the advertisement. The foundation really does apply that flawlessly in real life! This is a must have for everyone

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Doing too much
May 20, 2024

I want to try the foundation for the first time. I just got hammered with additional products. I was told my payment method doesn't qualify for "try before you buy", which is fine but annoying especially because it didn't say why. I signed up for auto-shipments in case I like it and it didn't discount my first order or extend free shipping. I like the complimentary foundation brush (I needed a new one anyway) and the mystery gift. Excited to get my order and try it out. I hope I love it!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Closer step to beauty!
May 20, 2024

I love this company and I love the products. The company is very easy to deal with and the product is exactly what they advertise which is wonderful.

Date of experience: May 9, 2024
Canada
1 review
0 helpful votes
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Very helpful
May 20, 2024

I've never been much of a makeup person. I found this process extremely helpful. The questions asked, and pictures provided made me feel confident in my purchases.

Date of experience: May 9, 2024
Texas
1 review
0 helpful votes
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Not satisfied
May 20, 2024

I have never received my order but my credit card was charged. When I asked for a refund they offered a credit for my next purchase. Why would there be another purchase when I never received the first one?
I don't believethis Il Makiage is a real company. Their only means of contact is through email. Why don't they have a phone? I believe my issue could have been solved if I could speak with someone.

Date of experience: May 9, 2024
Alabama
1 review
0 helpful votes
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I love the "Woke Up Like This" foundation! It blends perfectly and matches my skin like no other foundation!

I also had an issue with the bottle and contacted customer support, and they were extremely helpful and responsive. I will continue to be a customer because I'm very satisfied with my experiences with this company!

Date of experience: May 9, 2024
Indiana
1 review
0 helpful votes
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Love
May 19, 2024

Goes on great, is shiny as can be, I absolutely love the way it goes on an stays on, looks amazing on, doesn't bother my skin at all.

Date of experience: May 9, 2024