Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Perfect color match, but it did not blend well. It looked patchy after couple of hours.
I LOVE this product! I've been using it since 2021, however this would be such a great app for customers like myself. Instead of having to log in from a browser, pulling up the app and all my information already being there and accessible would be so convenient. Also, updating payment information when you get a new card or want to change cards would be easily accessible.
Too much charged, how come you charged me a lot, i thought its a trial first, 3 transactions seriuosly!
After ordering, I pick up my phone and I look at my messages. The message states to claim your free gift with your order in 15 minutes. Click here. So I do it. Then it says oops sorry too late. Really makes me wonder.
I've been seeing the ads for Il Makiage and wanting to try it. So, I took the plunge and made my order. Doing the quiz beforehand made choosing the correct shade for my skin tone so easy. Once I placed my order, checkout was quick and simple. Looking forward to receiving my product and trying it out. Really like the free to try period so I can use it and decide if I like the shade and the makeup product itself beforehand, with no hassle to return should I not be happy with it. Sounds like a company that cares for it's customers!
I recently wrote a bad review because I didn't realize that there would be preauthorization charges and I thought I was charged the whole price beforehand! I emailed the team and they got back to me and were so nice about it while my emails were so harsh. I apologized to them and they gave me a gift card for the misunderstanding! Which they totally didn't have to do because I was so mean! I can't wait to try out the product!
I selected to try out the makeup which clearly states that you pay AFTER you decide to keep the product but was charged the AFTER price and the shipping fee for the "trial". Very misleading. Will be returning it as soon as it gets here!
Very deceiving or you need to make the page user friendly
Order a sample and small shipping charge snd I got charged $74.29. I want this cancelled and will never deal with this company again. So disappointed! I expect a phone call, please
It was hard to differentiate between some of the photos when trying to find my shade, but it was quick and easy. Can't wait to see how it covers.
I wanted the foundation and all of a sudden it says in my email "thank you for ordering our mascara" so clicked on it and found out they took my money that I didn't even chose to spend so now idk how to get a refund and cancel it
I've always loved makeup and have tried every luxury brand to bargain brand on the market. Il Makiage is by far the best foundation I've ever used and really lives up to all of the advertisement. The foundation really does apply that flawlessly in real life! This is a must have for everyone
I want to try the foundation for the first time. I just got hammered with additional products. I was told my payment method doesn't qualify for "try before you buy", which is fine but annoying especially because it didn't say why. I signed up for auto-shipments in case I like it and it didn't discount my first order or extend free shipping. I like the complimentary foundation brush (I needed a new one anyway) and the mystery gift. Excited to get my order and try it out. I hope I love it!
I love this company and I love the products. The company is very easy to deal with and the product is exactly what they advertise which is wonderful.
I've never been much of a makeup person. I found this process extremely helpful. The questions asked, and pictures provided made me feel confident in my purchases.
I have never received my order but my credit card was charged. When I asked for a refund they offered a credit for my next purchase. Why would there be another purchase when I never received the first one?
I don't believethis Il Makiage is a real company. Their only means of contact is through email. Why don't they have a phone? I believe my issue could have been solved if I could speak with someone.
I love the "Woke Up Like This" foundation! It blends perfectly and matches my skin like no other foundation!
I also had an issue with the bottle and contacted customer support, and they were extremely helpful and responsive. I will continue to be a customer because I'm very satisfied with my experiences with this company!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

