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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Massachusetts
1 review
0 helpful votes
Follow Andrea A.
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The color option chosen for me was to orange to actually match my skin and the coverage doesn't cover my freckles or under eye bags very well. In advertising it appears to flawlessly buff into skin but no matter the application I try it still ends up streaky and if it was closer to my skin color I think it would blend better but with the color I was sent its very noticeable. It's not the best brand for me.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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Love these products
May 24, 2024

Ordering is quick simple easy, shipping is fast and the products are amazing.

Date of experience: May 13, 2024
California
1 review
0 helpful votes
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Easy way to have your best look
May 23, 2024

Usually, I avoid to order cosmetic products on line. But I'll Makiage gives to me the sense of certainty of my choice. Easy test, possibilities to return wrong items and subscription make my way to achieve better looking 60+ woman relaxing adventure.

Date of experience: May 13, 2024
California
1 review
0 helpful votes
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I bought the no filter base product I wish I would've did the try before you buy but I got sucked into the good reviews smh putting it on feels like a light weight baby oil my makeup doesn't last long it smears easily with this stuff on I would barely dab my face and my makeup looked bad I tried this for a week then tried with a matte base that helped a little bit but no i probably won't get my money back but I won't be buying again

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Rhode Island
1 review
0 helpful votes
Follow Karabo J.
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I am not happy with their advertising. I thought we try it for free but no I lied to myself clearly. $141 was deducted from my account instead of $6 shipping fee. 141 for foundation is too expensive for me. May I please get my money back, you may cancel my order. I feel ripped! I have no money left in my account now, how will I survive the rest of this month!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Florida
1 review
0 helpful votes
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Great customer service
May 23, 2024

You make beauty easy to deal with!one of the simplest things in my life! Thank you!

Date of experience: May 13, 2024
Nevada
1 review
0 helpful votes
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Coupons Don't Work
May 23, 2024

I have been emailed Gift Codes several times, and they never work!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Illinois
1 review
0 helpful votes
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CHOICE
May 23, 2024

I was placing an order and my card would not accept the type of payment method (thats a 1st). So I ordered and was almost checked out. When I got to the page after I placed my car info, a 20% off coupon popped up. It asked if YOU WANTED 20% off, and I had checked the box. Next thing I know, I was charged an additional charge on my card. My thing is this, there was no verification if I wanted to make the 20% off (which happens to be an additional product, not for the items you may be ordering, but off ANOTHER item. I didn't have a choice to decline. As soon as I hit the green button, it charged my account. Now I'm not even sure the item that I just (didn't) purchased, is a product I even want. I just don't like whole payment process. I'll see what the makeup has to offer...Slightly disappointed!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
New York
1 review
0 helpful votes
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Love II Makiage
May 23, 2024

I love your product, but do not want to receive them automatically,I prefer ordering them when needed.
Please note this,thank you!

Date of experience: May 13, 2024
Nevada
1 review
0 helpful votes
Follow Donna J.
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I am very unhappy with the check out process. I was UNABLE to use the " Birthday Discount" code at check. Please apply the discounted code IMMEDIATELY or VOID the transaction. The checkout process moves VERY QUICKLY...

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2024
Texas
1 review
0 helpful votes
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New user
May 22, 2024

So far, no immediate results as claimed by the videos or other reviews. I have used it 3 days in a row both AM & PM have noticed no change in my skin. Will continue to use it until gone. However, I feel I already know the outcome.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2024
Oklahoma
1 review
0 helpful votes
Follow Patty F.
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Love the foundation but still would like to have you recognize the 20% off and free shipping offer. I requested a delivery every 4 months thank you

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2024
California
1 review
0 helpful votes
Follow Karla V.
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I had been wanting to try IL MAKIAGE for a while til I decided to take the test. I was very incredulous about everything that was advertised, specially the test to find your right match; anyways.I took a chance and I did it and it worked great for me! I applied it on my face the very next day and the foundation, primer and concealer are beyond my expectations! They apply smooth and the match was right. Would definitely recommend it and will buy again!

Date of experience: May 12, 2024
California
1 review
0 helpful votes
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Try before you buy? Not true
May 22, 2024

I purchase this item with the understanding I'd get to pay shipping then try if I like I keep and pay $103 I checked out pay $6 the the next day they charged my card $103 the product hasn't even shipped yet I'm confused at this point keep it

I'm paying $110 for signing im not even sure matched my skin

You guys fooled me with the try before you buy but not worries I'll call first thing tomorrow to cancel and just continue using what I get try in the stores

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2024
California
1 review
0 helpful votes
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Most difficult site to navigate
May 22, 2024

I had the hardest time getting to my previous orders & discontinuing the products I don't like. Customer service is also hard to reach. So I'm actually not sure if my purchase pushed through.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Honest Recommendations...
May 22, 2024

I'm 45 and I almost never wear makeup so I was just looking for a natural overall powder to keep me fresh looking and won't break me out. I sent a photo of myself with just basic moisturizer and explain that I sometimes get chin acne due to early stages of menopause uggers. They didn't try to sale me anything but what they thought I needed. Im hoping once I receive my items 🙏 they will become a part of my daily routine.

Date of experience: May 11, 2024
Texas
1 review
0 helpful votes
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Doesn't mention they are going to take the full amount for the try before you buy thought I was just going to get a sample such a rip off I don't even want to try it not worth the hassle at all!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Great company.
May 22, 2024

The experience of choosing yhe color for my skin color was amazing. I'm sure zi will like it. They are right, there is no other company like this!

Date of experience: May 11, 2024
Florida
1 review
0 helpful votes
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Your web site
May 22, 2024

I find your website cumbersome and difficult to navigate
It took me several tries until I finally was able to place the order for the product I wanted to buy
I hope I am getting what I need

Date of experience: May 11, 2024
Texas
1 review
0 helpful votes
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Perfection!
May 21, 2024

I am so impressed! My foundation was spot on and went on flawlessly. I am definitely a new customer for sure!

Date of experience: May 11, 2024