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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
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quality
353
This company responds to reviews on average within 7 days

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Pennsylvania
1 review
0 helpful votes
Follow Kim D.
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Love the match just wish shipping was faster. And returns have to be WITH IN there time period to receive to get a refund if u don't like the product. I still have a couple items I now can't return. So watch your timing

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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The blush arrived broken into pieces. This time, the foundation did not cover well as I am used to; it was dry and cakey, despite my proper prep. Initially, I was told via email that I could only exchange the broken item. However, when I sent the items I wanted to exchange, they changed their mind without explanation. I thought I had one month from delivery, but apparently, it's one month from ordering, which feels deceptive. The products arrived very late, and while they replaced my foundation, I had to keep the broken blush and bronzer.

Date of experience: May 16, 2024
Wisconsin
1 review
0 helpful votes
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Easy to order
May 26, 2024

Excellent site to go through and figure everything out before ordering!

Date of experience: May 16, 2024
Michigan
1 review
0 helpful votes
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Love this company!
May 26, 2024

One of the best foundations I've ever used (and I've tried many over the years) but more importantly than the quality products they offer, they have top notch customer service and great communication which makes me very comfortable to spend my hard earned money with them. Would recommend 10/10!

Date of experience: May 16, 2024
Florida
1 review
0 helpful votes
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Easy to use
May 26, 2024

The site was easy to navigate and I was able to find what I needed easily.

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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So far I have order the wrinkle redo, eye filler and face primer and I have loved them. Products ship quickly and the customer service has been excellent.

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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While filling out the form I was asked if I get lighter or darker this time of year, I said darker as summer is coming and I'm going on vaca. The foundation and concealer is too light for me this time of year. I may have to wait for winter to use it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
Pennsylvania
1 review
0 helpful votes
Follow Jes Z.
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Overall, I thought this product was ok. It was smooth, and I thought the primer was the best part of the system. Then, the program allowed for free returns, I went through it and then accidentally hit the "give me a gift card" without meaning to and now there is no way to go back to just a refund.

I was fine with this corporation and product.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
Louisiana
1 review
0 helpful votes
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Not great
May 25, 2024

The make up is ok, getting a refund is confusing and very little help. The foundation does not go on smoothly. Mascara is very nice. Not worth the price and they really don't refund you when you are not happy.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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I had a subscription previously which I canceled. I have been charged not once, but twice after cancelation! This is unacceptable! I have to dispute with my credit card and cancel so I won't be charged again.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
Michigan
1 review
0 helpful votes
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Try Before You Buy
May 25, 2024

I received 2 separate charges to my account for the shipping as well as the product and was not supposed to be charged for the primer unless I decided to keep it. This is false information given.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
California
1 review
0 helpful votes
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Not all it's cracked up to be
May 25, 2024

Sadly this product did not live up to my expectations after watching ads and assuming it would really work for me. The feel of it on my skin was really nice, however it wound up, clogging my pores and giving me some pimples over time. I have been without pimples for the longest time. I do have sensitive skin so I'm not sure if it's because of that. I really wanted this to work, but unfortunately it did not for me.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
Illinois
1 review
0 helpful votes
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Charge
May 25, 2024

I opted for the trial, pay shipping now and full amount later if I decide to keep the items and I was charged the entire amount right away!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Illinois
1 review
0 helpful votes
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Great!
May 25, 2024

I had a giftcard to use and I was extremely pleased with the amount of detail on each product to help make a decision. Good skincare products are hard to find so I read each product description. Also received a free gift with my order as well!

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Need more
May 25, 2024

I'm sad that I can't find all the products available, Only a select few. Love the power lift.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Puerto Rico
1 review
0 helpful votes
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Too drying
May 24, 2024

Sadly this makeup made my skin look very dry and flaky

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Ohio
1 review
0 helpful votes
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Good Foundation, Way Overpriced
May 24, 2024

As a makeup Aficionado, and lady with a makeup tutorial page - I wanted to recommend this Foundation. But honestly most can get a quality foundation for half the price. I *want* to love it, but the videos just aren't depicting real life. Hopefully they can offer some coupons or $ off in the future.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
New Jersey
1 review
0 helpful votes
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Performance
May 24, 2024

I bought the power rewind eye tightener with high hopes! I finally received it and was excited to try this so I applied it to my eye area and walked away. I forgot all about it but when I returned to the Mirror, I was totally disappointed with what I saw… my wrinkles were more enhanced! It was absolutely terrible and I can say this with regret that it did not work at all, if anything it made my wrinkles much worse. Very disappointed!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Confused
May 24, 2024

It was Little confusing I was not sure if I got it ordered or not. Well I guess I did but would like to know when to expect it p

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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I would like to cancel my order
May 24, 2024

I just placed an order not even 6 mn and then don't give me any options of cancellation

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024